TripAdvisor Traveler Rating

I would recommend this resort our experience was great, the staff was very friendly and helpful. The food was excellent and beach access was perfect.

We have stayed at the Barcelo well over 13 times. All the staff has been amazing. Two stand outs for us are José Pacab at the poolside bar. And Moises Guerra(sp) at the morning breakfast buffet. Both men go above their duties to make us feel welcome. They are great models for service and care. Also, the food this last trip was the best so far. My compliments to the Chefs over the Colonial buffet. The food was well prepared and presented. We noticed the many of the Chefs walking and checking on their hard working staff.

We booked a room at the Tropical, but they gave usa room at the Colonial, so we actually had access to all the tropical stuff. Overall, the hotel was super clean and the staff really friendly. Checkin was a breeze, bell boy brought our luggage to our room (we are 2 adults and 2 kids). The are multiplie hotels in the resort (Maya Beach, Colonial, Tropical and Palace) but the site isn't overbearingly huge, everything can be walked. The Beach is close to the pools, there's a bunch of showers to wash off from the ocean and the sand (though some are broken, but we never had to wait in line to use them). The pool at the Colonial had a small issue where the water wasn't clear, it was foggy and had a slight green tint to it. After 6 days it was fixed, but we still chose to swim at the Tropical Pool. There's a really nice Kid's water park (small), but our kids loved it! Lots of slides and things to do for kids of all age. The ocean, even if it was sargass season was actually pretty good. Sure there was some in the water, but nothing to make us avoid the ocean. We took the trip with some other friends and went snorkling almost every day at the edge of the boeys. We saw Sea Urchins, Stringrays, fish, a start fish and also a turtle! Lots to see right there in the ocean. We went in summer (first week of July), the weather we REALLY hot - we thought the pool would cool us off, but it's so hot that the pool water is soo warm, it feels like a jacuzi, so we went in the ocean to cool off. A/C in our rooms worked well so that also kept us cool for the nights, no issues sleeping at all! The only complaint I would have about the rooms is the showers. They are all Rain-Style showers and the pressure is soooo low. I would have loved for a more traditional shower with more water pressued to be able to clean myself better. But everything else was fine, cleanlinees, beds were comfy, a small fridge filled with drinks and beer that they refilled every 2 days. Buffets were good, they have some classics every day but also change up the menu so you never get tired of eating at the buffets. Same thing for the beach bars, there's a lot of choice there too, so we never got tired of eating at any of the places. We tried some of the A La Carte Restaurants - try to book them the first day you get there as you may not have available space for your stay. We wanted ot try the steakhouse, but couldn't attend as it was full. Lots more to say, but not enough room. Overall, great hotel!

this resort and it was amazing. Food is excellent, always friendly service. Very little seaweed at the beach.

Overall stay was very good, lots to do like shopping, pool, beach and snorkeling. Staff friendliness could be better, just felt like a lot of attitude or judgement was given.