TripAdvisor Traveler Rating

Just an overall disappointing trip. None of the restaurants accommodated to a large party, bathroom sink was clogging up over water, keys kept deactivating, front staff was unfriendly. 3rd time in Cancun and would not recommend this resort. Should have listened to the reviews online

I'd like to recognize Barbara Diaz for her exceptional service. These are the individuals who make vacation worth every minute. Exceptional service is an understatement. Thank you for being an exceptional barista server at the pool. I wish you well and hope for the best for you.

Hotel is overrated! It's not a 5 star hotel. Limited choice of food and drinks. Ony one kind of ice cream from machine which taste horrible!!! Apparently 5 star family resorts and no ice cream? I couldn't believe it!! Trush food at the buffet and at the grill bars by the beach. If you ever been in Turkey in proper 5 star hotel this is completely opposite expirince. Rooms are old,ruined and smells terrible. I don't recommend it to anyone. Don't look on the other reviews as this people never been in 5 star hotel!! Waste of money and time! Change your plans before is too late!

We stayed at this hotel last year in the premium section, and it was a decent experience overall. However, my husband’s shoes got moldy during that stay, which should have been a red flag. This year, we opted for the regular section, and unfortunately, the mold problem was significantly worse. From the moment we arrived, we noticed mold in the bathroom, on the couch pillows, and as it turned out later, in the closet as well. The day before our departure, I started packing and discovered that my backpack, which had been stored in the closet, was completely covered in mold. It was absolutely disgusting. I took the backpack to the reception and asked if they could clean it, as it was clearly the hotel's fault. The lady at the desk was unhelpful, stating that there was nothing they could do. We stayed for two weeks, and by the end of our stay, I developed an upset stomach. Upon returning home, it escalated into a full-blown stomach flu. I suspect it was due to the fruits I had in the restaurant located close to the beqch. The hotel is in desperate need of renovation, especially to address the mold issues. On the positive side, the food was delicious and the hotel grounds are lovely—lush, green, and filled with iguanas, which was a unique experience. The beach is also clean and enjoyable. I sincerely hope they take steps to improve the mold situation.

4 middle resorts can use each other's pools and restaurants. Beach is beautiful, enough space for visitors to spread out at the beach and pool side. Guests waking early to reserve beach chairs with towels and leave for hours and hours is a problem. Many families could have come and gone using those chairs in the meantime. Buffets had local traditional mexican food focus, but enough of variety to suit everyone. Rooms were kept clean every day, housekeeping mopped the sand off the floors every day!!!