We were so pleased with this hotel. The location was perfect - within walking distance of almoost everything we wanted to see. The room was quiet, immaculate, and the bed was comfy. In fact, I plan to order the pillows. The front desk people were cheerfully helpful. We will definitley stay here the next time we are in San Francisco.
Not to be underestimated!
(Jacksonville Beach, Florida)
Jun 18, 2022
We've come back to this hotel and they always do a good job. It is quiet with good A/C and water pressure. Great walking location. Just a block off the touristy area makes all the difference in the world.
Unfriendly and unpleasant staff. Clean room but awful view of car park. No water in the room!
Jun 12, 2022
The checkin staff could not be less friendly- no smiling. No rapport. Maybe they all had a bad day every day we were here as they were all unfriendly. Room stank of smoke and faced the car park opposite. Nice. We had late checkout for 2pm and housekeeping knocked three times between 12 and 12.30 to ask if we were leaving yet. Same person - same answer. Not impressed and will never return.
Great stay, parking and checkout issue
Jun 06, 2022
Check in went great, room was excellent. Beds were comfy.
Parking was self park in a nearby parkade, pricey for a self park and the walk back.
At checkout, the concierge helped us, I asked if I could add my Bonvoy # for points. The answer back I received was “Since you decided to book through a third party you will NOT be getting points today”. Came across very pompous and rude, and yes he emphasized the “NOT”.
Welcoming staff and great location
(Glasgow, United Kingdom)
May 15, 2022
We arrived really late after travelling from the UK to be welcomed by a lovely and welcoming (DJ!) Dennis on reception. He was so friendly and informative. He gave us a map and pointed out several places we should visit and let us know about all the amenities the hotel offered.
Room was spot on, we had everything we needed and the location was perfect for us. Really handy for the Piers, Fisherman's Wharf area and the Hop on Hop off bus stop.
Overall a great stay and Dennis' customer service skills and friendliness is a credit to you.
Thanks for a lovely start to our honeymoon! Mr & Mrs Atkinson x