TripAdvisor Traveler Rating

Hotel was in a good location, convenient and quiet. Lots of restaurants nearby and public transport was close by. Room was clean, well maintained and air conditioned. Staff were very helpful and were able to offer late check out. Bed was really comfortable.

Me and my husband traveled here for our 35th anniversary.. Visiting Vancouver was one of the things on our bucket list. The hotel was very nice. The view was amazing, the room was clean, comfortable and very spacious. However, our issue came about on our second night when we received a phone call from front desk at about 9:15 pm (which woke us up out of our sleep after a long day on the road) s They stated that they received a complaint that we were smoking in our room. At first I simply told them that no one was smoking in here. After I told my husband he said to call them back and tell them to come up to our room and see for themselves. Which I did. The manager quickly comes up to our room. When I let her in the room, she Immediately says that she smells marijuana.. We were very upset about her accusations cause we NEVER smoked in the room. She then went on to say that they weren't singling us out because they had called all the rooms on our floor (which I dont believe). She also said that the complaint came in from 5 pm that evening which didn't make any sense because they weren't calling the rooms until after 9 pm that night.. And we had left the hotel from 10 am that morning and didn't return till after 7 pm that evening. Then she said that what she was smelling could possibly be coming through the air condition. That was a bunch a bull. We felt we were racially and stereotypically targeted because we were black and we had dreads. To the so called Manager, just want you to know that we NEVER smoked in the room. And the time that you wasted accusing us you could have found the real smokers on our floor that were probably the elderly white couple down the hall that you overlooked. I'd also like to say that you almost ruined out trip and left a terrible memory of the people of Vancouver in our minds. Thankfully we were able to bypass your negativity and make the best of the remainder our trip, but if we were to come back there we would NEVER stay at your hotel.

Great 3 night stay at the Blue Horizon. We were on the 29th floor so no issues with noise and a great view. Didn’t use the pool or other facilities but did ask for and receive a later check out. Also given a discount voucher for the Capillano Suspension Bridge Park.

Ocean view room up high. Comfortable beds and generously sized room, which meant we could have our suitcases on the floor and still move around. Very clean. Excellent location, walking distance to food and shopping. I seem to be on a roll with this issue across multiple hotels. The older air-conditioning unit sounded like a small jet taking off, it was so loud.

This was a good hotel with a really great location in Downton Vancouver. The hotel was very close to restaurants and shopping, but far enough away that it ended up being very quiet at night. I didnt hear any street noise and our room was only on the 4th floor. There were a few maintenance issues with the room, but it was a good sized room and the balcony with lots of windows was nice