TripAdvisor Traveler Rating

Our direct flight to Cabo on Thursday, Jan. 15 was cancelled and we were rerouted to Vancouver leaving very early on Friday and then, even earlier the following day, Saturday, from Vancouver to Cabo. My wife and are both seniors and we were pretty bagged when we arrived in Vancouver. We voted for the Airport Fairmont so as to be able to have quick access to our 6 AM flight Saturday. Our room was first class and we could think of no comfort that the hotel didn't provide for. The lobby paintings by Bronwen Belenkie added much to the ambience. However, the main point of this review is to heap praises on our desk clerk, Pamela. She was extraordinarily helpful , charming, and the perfect balm for a couple of tired-out old folks.

Great room, loved the gym, decent food and friendly staff.

Flight cancelation in Mexico lead to a no show and no refund. Emailed from Mexico but didn't work so contacted them the day after and got the run a round.

On my recent trip to Whistler I stayed at the Fairmont Vancouver Airport twice. The first was when I flew in and a week later the night before my outbound flight. Both stays were fantastic. The room was well appointed, clean, and spacious. The bed was extremely comfortable and the shower was amazing! Oh, and the front desk staff people are just so friendly and accommodating. I'll definitely stay there again.

Frustrated by phone and coffee maker that are impossible to use. Staff couldn't care less. We stay at the Fairmont YVR for the convenience when we have an early flight, but honestly, every time, my husband says we will never stay here again, because it is impossible to get the coffee maker to work. There are no written instructions and the staff can't explain either. Is it a scam to make you buy an expensive coffee in the restaurant??????? The phone doesn't work either. Anf the lighting in the bathroom makes it impossible to get a good shave or apply makeup properly. What are they thinking?