Hotel

Vancouver Marriott Pinnacle Downtown

Vancouver 4.0

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Overview

This Vancouver hotel offers warm hospitality, an inviting atmosphere and award winning CAA/AAA Four Diamond service. The Marriott Vancouver hotel's location will please business and leisure travelers alike with its prime location just steps from Coal Harbour, the Vancouver Convention Centre and world class shopping on Robson Street. Ranked as one of the best Vancouver hotels, the Marriott Pinnacle hotel is also home to some of Vancouver's premiere meeting and conference facilities, specializing in hosting corporate meetings, group events and weddings in Vancouver. When looking for great Vancouver hotels, look no further than the Marriott Pinnacle Hotel, and don't forget your dog or cat as the Vancouver Marriott downtown is a pet friendly hotel.

Smoke Free Hotel

Check in

4 p.m.

Check out

12 p.m.

Rooms

430

Rooms

Hotel Room
300 square feet
  • 1 king bed
  • No more than 4 guests in the room
Hotel Room
300 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Safe
  • TV
  • Umbrellas

Amenities

  • Elevators.
  • Public areas wheelchair accessible
  • Wheelchair accessible rooms

Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.

Check-in time: 4 p.m.

Check-out time: 12 p.m.

Wi-Fi

  • Lobby available ($)

Internet

  • In room wired available ($)
Type of restaurant Type of cuisine Open for Additional Information
Show Case Restaurant & Bar À la carte International Breakfast, Dinner, Lunch
  • Rooms: 430
  • Fitness centre: on site
  • Sauna steam room: on site
1128 West Hastings Street
Vancouver, British Columbia, Canada V6E 4R5
800-207-4150
604-684-1128
15 km from YVR

Pools

  • Jetted pools: 1
  • Business centre available ($)
  • Dry cleaning available ($)
  • Laundry services available ($)
  • Meeting facilities available ($)
  • Parking available ($)
  • Valet parking available ($)
  • Wedding facilities available ($)
  • Taxi/Transportation services available ($)
  • Car rental available ($)

Location

Address
1128 West Hastings Street, Vancouver, British Columbia, V6E 4R5, Canada
15 km from YVR airport

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 1 out of 5

Terrible service and room dirty

Traceyjb27 on Jun 29, 2022

We stayed as part of Titan Travel group both prior to our cruise and two nights afterwards. The concierge did not take our luggage in both occasions and refused to go outside to find a taxi which should have attived with our missing luggage. Cases and hand luggage were left unattended in the foyer on both occasions so we had to take them up ourselves. It was obvious that as a group we were not given the right service and porterage as individual guests. The room was not ready as previous guests were prioritised for late check out. We definitely got the impression that we were of a lower priority and not worthy of service in their eyes. The room was thick with dust and had not been cleaned. It had not been vacuumed either. In hindsight, I don’t believe that the bedding had been replaced either as they prioritised previous guests over us. The following day the room had not been serviced, excuse being due to Covid, but we were not informed at check in. Yet the room had not been cleaned between guests and was thick with dust (and therefore germs). The safe is on a high shelf in the wardrobe so most guests would not be able to reach it. We had asked for a step and it was suggested to stand on a chair! It look us three attempts and complaints in order to get this. We asked for towels and coffee pods, they were all dumped in the bathroom (including sugar and coffee) and the dirty towels were not removed, additional disposable cups were not left and the beds not made. There are plenty of hotels to choose in Vancouver , so I would recommend that you avoid this one. We definitely did not get the service expected from a 4 star hotel and it certainly let the Marriott name down. On return home one of us has tested positive for Covid. As she kept distance and wore a mask all the time whilst out and about we believe that this was contracted from the dirty room. The cleanliness of this hotel is shocking, yet they use Covid as an excuse for not servicing rooms. In reality it would more likely be due to staffing issues or untrained staff. Do not book this hotel if you don’t want to pay for services not received or would prefer to avoid contracting Covid.

TripAdvisor users rated this property 3 out of 5

Disappointed

462ronr (Webster, New York) on Jun 29, 2022

Stayed here two nights before a cruise. The room was okay but dated. The location relative to the cruise port is okay, within walking distance. The disappointment was that since I am Marriott Gold I was not offered either a bottle of water or the opportunity for additional points. Even when you stay at a Fairfield Inn this type of thing is available without asking.

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