TripAdvisor Traveler Rating

Very nice and well kept property in a very convenient location. Check-in was super easy with friendly and helpful staff. Roomy, clean room with lots of light and a bathroom with room to maneuver for 2 adults. 2-minute walk to the waterfront but far enough off the beaten path to be quiet and comfortable. Breakfast is about standard pricing for a major hotel chain, but made better by a great selection and very attentive service. Highly recommended.

Hotel was fine. Comfortable clean room. Great location. Staff were excellent. Bit dated, and could do with more power points in the room.

Excellent location reasonably close to Canada Place cruise terminal. We had a corner room with a view of the inlet/harbor and mountains to the east: lovely views. Room well appointed and maintained. Burger from bar/grill was good. Service by front desk staff excellent. Would go back again.

Let me first say that the one positive about this hotel are the staff. However, if think you are coming to a 4 star hotel experience, think again. The majority of the rooms are decorated in the oranges and yellow of the 70's with threadbare rugs and furniture. They did change us to an updated room. However, when we got there, the air conditioning was not working. The bar is shabby with torn bench seats and a very worn floor. We tried the executive lounge. The rug is so disgustingly dirty and dingy that we did not want to stay in there. A note to anyone who has difficulty walking, you have to climb a big flight of stairs to get up to lounge with no elevator access. To make matters worse, we get back to the room and the TV in not working in any rooms because of a cable problem. Just do not stay here . Worse Marriott property we have stayed at in our 12 years with Marriott.

The hotel is conveniently located for the waterfront near Canada Place. While it may think of itself as a 5 star property it does live up to 5 star expectations. For instance, the hotel has an executive lounge for people with Marriott status or who pay for the more expensive rooms but one must climb 13 steps to reach it. When I asked at the front desk how handicapped people could access the lounge I was told they could be brought up by a limited access elevator and enter through the food prep area. The breakfast choices were slightly better than what one finds in one of Marriott’s roadside motels. The lounge is also too small for the number of people who want to use it. The hotel’s restaurant serves good food but has a very limited menu. The public facilities (restrooms, etc) need to be refurbished. They are showing their age. Our room, on the 27th floor, has been modernized, but not wisely. Very little room for unpacked clothing and almost no counter space in the bathroom. The provided robes were made of some kind of synthetic material. They were certainly not bathrobes, although they were larger than most hotel robes we have experienced. Towels were not large enough and a bit thin. Staff were uniformly friendly. Housekeeping was good. We probably would not stay there again if we visited Vancouver again.