TripAdvisor Traveler Rating

Let me first say that the one positive about this hotel are the staff. However, if think you are coming to a 4 star hotel experience, think again. The majority of the rooms are decorated in the oranges and yellow of the 70's with threadbare rugs and furniture. They did change us to an updated room. However, when we got there, the air conditioning was not working. The bar is shabby with torn bench seats and a very worn floor. We tried the executive lounge. The rug is so disgustingly dirty and dingy that we did not want to stay in there. A note to anyone who has difficulty walking, you have to climb a big flight of stairs to get up to lounge with no elevator access. To make matters worse, we get back to the room and the TV in not working in any rooms because of a cable problem. Just do not stay here . Worse Marriott property we have stayed at in our 12 years with Marriott.

The hotel is conveniently located for the waterfront near Canada Place. While it may think of itself as a 5 star property it does live up to 5 star expectations. For instance, the hotel has an executive lounge for people with Marriott status or who pay for the more expensive rooms but one must climb 13 steps to reach it. When I asked at the front desk how handicapped people could access the lounge I was told they could be brought up by a limited access elevator and enter through the food prep area. The breakfast choices were slightly better than what one finds in one of Marriott’s roadside motels. The lounge is also too small for the number of people who want to use it. The hotel’s restaurant serves good food but has a very limited menu. The public facilities (restrooms, etc) need to be refurbished. They are showing their age. Our room, on the 27th floor, has been modernized, but not wisely. Very little room for unpacked clothing and almost no counter space in the bathroom. The provided robes were made of some kind of synthetic material. They were certainly not bathrobes, although they were larger than most hotel robes we have experienced. Towels were not large enough and a bit thin. Staff were uniformly friendly. Housekeeping was good. We probably would not stay there again if we visited Vancouver again.

We recently stayed 2 nights in a harbour view room on level 30. The room was a good size and in great condition being recently renovated. The bed was comfortable and the room was pretty quiet for sleeping. We had wonderful views of Stanley Park and the harbour. There are plenty of lifts so we didn't ever have to wait long (even though the hotel was super busy) and they were very fast too. All staff we encountered were very friendly, helpful and efficient. We ate 4 meals in the Showcase Restaurant in the lobby and they were excellent. We would not normally eat so much at the hotel but we genuinely found the meals delicious. We would not hesitate in staying again.

We booked a newly renovated, high floor, Bay view room (and paid a hefty rate for it). The room we got was remarkably handsome and had a wonderful view of the Burrard Inlet and the Grouse Mountain. The only complaint was a motion-detecting night light in the bathroom. It was blindingly bright destroying one's night vision. I discovered that it could be disabled by unplugging it under the counter. The food quality in the hotel restaurant was good but not exceptional. And, as is usually the case in most Marriott hotels, the quality of the coffee sucked. To avoid it I ordered a Cappuccino, which was almost tasteless. My server had an extra shot of espresso add, which brought it up to being acceptable. But again, I have to ask, if Starbucks can serve the same good quality coffee regardless of where you are (including Manila, Philippines), why can't Marriott do the same? Other hotel chains, like the Four Seasons, don't have this problem and they provide free coffee in the lobby in the early morning.

Location is great, but the location is loud - heard lots of sirens throughout the night (on the 15th floor). The hotel was average - bed and pillows were lumpy and thought the sheets were scratchy. Room was clean, but also dated. Water would be super cold in the shower and then really hot. We were only here for one night.