TripAdvisor Traveler Rating

Location is great, but the location is loud - heard lots of sirens throughout the night (on the 15th floor). The hotel was average - bed and pillows were lumpy and thought the sheets were scratchy. Room was clean, but also dated. Water would be super cold in the shower and then really hot. We were only here for one night.

This hotel has been amazing from the start to the end. The room is comfortable. Everyone was helpful. We did eat at the restaurant for lunch and it was good. We stayed the night before a cruise and utilized the cruise package and it was well worth it.

From the moment we arrived we felt like the entire staff cared that we had a good stay. Our room had a wonderful view of the harbor and was very comfortable. It was probably one of the best night’s sleep I have ever had in a hotel. It was no problem checking in a little early and checking out a little late.

Great location and great service as expected at a Marriott. Some of the rooms were a bit outdated, but very clean with nice views. The staff was amazing and responded immediately to any requests even though I stressed there was no rush for another box of Kleenex. There is a cute grocer/bodega just down Hastings and liquor store a few blocks away.

Our stays at the Vancouver Marriott Pinnacle Downtown Hotel are always something we look forward to, and this visit—celebrating my birthday—was no exception. The location is unbeatable. We love being able to walk to the waterfront, enjoy fantastic dining options, browse eclectic shops, and take in the energy of Vancouver. This time, we were lucky enough to be upgraded to one of the newly renovated rooms—a king room on the 31st floor. The exceptional design is modern yet warm and inviting, with a layout that gives you space to truly relax. The swivel TV is a great touch, making it easy to unwind in bed after a day out exploring the city. Everything feels thoughtfully designed for comfort, convenience and electronics (they have added so many outlets and ports for electronic equipment!). While the rooms are awesome, the real highlight is the staff: Aimee in the Showcase restaurant was amazing and kind (and the seven layer chocolate cake is to die for!); Emma at the front desk kindly helped explore a birthday upgrade; and Marina in the executive lounge was consistently welcoming and attentive. Every staff member we encountered contributed to making our stay memorable. Having stayed in hundreds of hotels, we can confidently say this property is among the very best. It truly lives up to its name, and we’re already looking forward to our next visit—hopefully in a renovated water-view room!