TripAdvisor Traveler Rating

Great location and great service as expected at a Marriott. Some of the rooms were a bit outdated, but very clean with nice views. The staff was amazing and responded immediately to any requests even though I stressed there was no rush for another box of Kleenex. There is a cute grocer/bodega just down Hastings and liquor store a few blocks away.

Our stays at the Vancouver Marriott Pinnacle Downtown Hotel are always something we look forward to, and this visit—celebrating my birthday—was no exception. The location is unbeatable. We love being able to walk to the waterfront, enjoy fantastic dining options, browse eclectic shops, and take in the energy of Vancouver. This time, we were lucky enough to be upgraded to one of the newly renovated rooms—a king room on the 31st floor. The exceptional design is modern yet warm and inviting, with a layout that gives you space to truly relax. The swivel TV is a great touch, making it easy to unwind in bed after a day out exploring the city. Everything feels thoughtfully designed for comfort, convenience and electronics (they have added so many outlets and ports for electronic equipment!). While the rooms are awesome, the real highlight is the staff: Aimee in the Showcase restaurant was amazing and kind (and the seven layer chocolate cake is to die for!); Emma at the front desk kindly helped explore a birthday upgrade; and Marina in the executive lounge was consistently welcoming and attentive. Every staff member we encountered contributed to making our stay memorable. Having stayed in hundreds of hotels, we can confidently say this property is among the very best. It truly lives up to its name, and we’re already looking forward to our next visit—hopefully in a renovated water-view room!

Had a wonderful two night stay. All of the staff were amazing. A special thank you to Paulo at front desk who really took his time and care on explaining some tourist attractions in the city. The rooms were very comfortable and clean. Some might say the hotel is dated, but I found it dated in the best possible way.

Good location, very good food and atmosphere in the downstairs pub. Live music in the afternoons when we were there 10/24 & 10/25. However I find the rooms noise level too loud from the traffic down in the streets even though we were on the 18th. floor. Asked for a room fridge & microwave- these were delivered promptly.

The entire staff of the hotel and restaurant were extremely attentive and professional. However, the concierge Verinda went way beyond the call of duty. She recommended and helped us get on a last minute very enjoyable trip on a very bleak cold day. This little bit of kindness made this a memorable visit!