Exceptional hotel, staff, food, location, and community. Beyond pleased with the hotel and the level of service. The staff were a genuine and went the extra mile to ensure I had what I needed and offered suggestions on things to do or places to visit. The food was delicious, especially the pizza. The location was fantastic and incredibly close to the harbour.
Feb 04, 2024
Great location close to the harbour, restaurants, and shopping. Suite was nice, although a bit cramped. Nice balcony. Bed was comfy, towels were fluffy. Room was very clean. Overall, a good hotel at a decent price in a prime location. There are restaurants in the hotel, but we didn’t try any of them.
Feb 03, 2024
Hilton donates rooms to a local program called Respitality. So parents of special needs kids get a night out to relax once a year.
Spoiled with luxury here. Valet, the kindest hotel staff , and a king size room.
Im so thankful for this opportunity to recharge.
Big thanks to the management/staff.
The room was great, pillows were actually the best ive had in years!! Will def come back again if I need to stay locally for anything.
Exceptional Service and great location!
Dec 25, 2023
We had a wonderful time at this hotel. It's in a great location and within walking distance of most of the main attractions of the island. It also sits atop a cool English-style pub called Bartholomew's. Great atmosphere!
The staff at the hotel were exceptional, especially the front desk. Joseph at the front desk took care of us as Diamond Hilton Honors members, and made our stay so much more incredible for the holidays! The housepeople were great too, and provided us with replenishments on demand.
Certainly a hotel we'll be coming back to in the future.
AVOID - Unannounced nighttime construction work!
(San Francisco, California)
Nov 26, 2023
On 11/18, there was work performed by the city of Victoria DURING THE NIGHT which was not announced in advance to guests until their arrival to the property (this was in addition to the daytime work which the hotel does a stellar job of notifying guests in advance). The work directly faced 3 of the hotel's 4 sides, and measured 55dB in my initial room on a lower level on the side which faced away from the construction and 35 dB on a room in a higher level. While I really appreciated how quickly the nighttime staff worked to move me, I believe the reality was every single guest in the hotel was impacted and had sleep interruptions. Given that this work was not announced to guests before arrival, I'd recommend anyone considering staying here to completely avoid this hotel until all construction in the area is complete.