Platinum

Didn’t receive an upgrade prior to check-in? You may still be eligible to receive a last-minute upgrade at the boarding gate when seats in a higher cabin remain open. When available, upgrades will be automatically allocated to Platinum, Gold and Silver members in priority order by tier, starting with Platinum. The only action required of you is to have an eligible booking, check in a minimum of 75 minutes prior to departure (either online or at the airport) to ensure your booking is captured on the priority list, and check your inbox or Apple Wallet approximately 40 minutes before your flight’s estimated departure to see if you’ve received a new seat assignment and boarding pass. 

• Valid on single-guest reservations only where guest is a Platinum, Gold or Silver member; not available on reservations with two or more guests on the itinerary, regardless of tier status of other guests.
• Upgrades will be from the cabin purchased to the next higher available cabin (i.e. Economy to Premium, or Premium to Business). Upgrades from the Economy cabin directly to the Business cabin are not available.
• Upgrades to Premium are applicable to all aircraft and destinations across WestJet’s network, excluding flights to/from Europe and Asia. Original fare purchased must be one of the following:

• Upgrades to Business are applicable to the Boeing 787 Dreamliner aircraft on flights operated within Canada only. Original fare purchased must be one of the following:

• Valid on itineraries marketed and wholly operated by WestJet (including WestJet Encore and WestJet Link by Pacific Coastal Airlines), as well as WestJet-operated segments of partner-marketed itineraries. Not valid on interline bookings.
• Eligible member's WestJet Rewards ID must be on the booking at the time of check-in and member must be checked in a minimum of 75 minutes prior to departure (either online or at the airport) for the member to be added to the priority list.
• Pending availability and subject to meeting the criteria above, complimentary upgrades at the gate will be allocated in priority order by tier status, starting with Platinum. The likelihood of an upgrade will vary based on number of seats available for upgrade and number of top-tier members on the flight. If successful, a seat will be automatically assigned prior to the start of boarding, and the member will receive an updated boarding pass delivered via email and Apple Wallet 40 minutes before the flight’s estimated departure.
• Upgrades to a higher cabin will be automatically processed and provided to eligible members. In the rare event that a member wishes to decline an upgrade, they are requested to speak to an agent who will make best efforts to re-accommodate back to the original cabin.
• All complimentary upgrades at the gate will be facilitated through the above process; requests for upgrades outside of the above criteria or priority order, either at the airport or on board the aircraft, are not available.
• Members who receive an upgrade to a higher cabin will enjoy the same inflight service as all other guests, however, dining options may be limited when a complimentary upgrade has been provided.
• If a member wishes to be excluded from receiving all future complimentary upgrades (both prior to check-in and at the gate) they must contact us by email to make the request. Please allow up to 30 days for your member information to be removed from our automated processes.
• Complimentary upgrades at the gate are subject to these benefit terms and conditions and are offered on a space-available basis at WestJet’s sole discretion. WestJet reserves the right to change the terms and conditions at any time. Moreover, WestJet does not guarantee that all seats within the Premium and Business cabins will be made available for upgrade; there may be occasions where seats within these cabins remain unoccupied or are allocated to other guests at WestJet’s discretion.
• May only be used as described, has no monetary or other exchange value and is non-transferable.
• Terms and conditions of this benefit are subject to the Program Terms and Conditions at the time of redemption.

With the purchase of eligible fares, Platinum, Gold and Silver members may be eligible for complimentary upgrades to Premium prior to check-in on most WestJet flights (excluding flights to/from Europe and Asia). When seats for complimentary upgrades prior to check-in are made available to WestJet Rewards, they will be automatically allocated in priority order by tier, starting with Platinum.

• Valid on single-guest reservations only where guest is a Platinum, Gold or Silver member; not available on reservations with two or more guests on the itinerary, regardless of tier status of other guests.
• Upgrades to Premium are applicable to all aircraft and destinations across WestJet’s network, excluding flights to/from Europe and Asia. Original fare purchased must be one of the following:

• Valid on itineraries marketed and wholly operated by WestJet (including WestJet Encore and WestJet Link by Pacific Coastal Airlines); not valid when travelling with WestJet's code-share or interline partners.
• Eligible member's WestJet Rewards ID must be added to reservation at time of booking.
• Pending availability and subject to meeting the criteria above, complimentary upgrades will be automatically allocated in priority order by tier status, starting with Platinum. The likelihood of an upgrade will vary based on number of seats available for complimentary upgrades and number of top-tier members on the flight. If successful, a seat in Premium will be automatically assigned prior to the opening of the 24-hour check-in period and visible to the member when checking in.
• Members who meet the criteria above but do not receive an upgrade prior to check-in will automatically have a second opportunity to receive a complimentary upgrade at the gate, provided they check in for their flight (either online or at the airport) a minimum of 75 minutes prior to scheduled departure.
• Members who receive an upgrade to a higher cabin will enjoy the same inflight service as all other guests, however, dining options may be limited when a complimentary upgrade has been provided.
• If a member wishes to be excluded from receiving all future complimentary upgrades (both prior to check-in and at the gate), they must contact us by email to make the request. Please allow up to 30 days for your member information to be removed from our automated processes.
• May only be used as described, has no monetary or other exchange value and is non-transferable.
• Terms and conditions of this benefit are subject to the Program Terms and Conditions at the time of redemption.

Early access to purchase an upgrade to a seat in Premium or Business is available to Gold and Platinum WestJet Rewards members. Members with Platinum status may request the purchase of an upgrade up to 48 hours prior to flight departure, subject to availability, by calling the Platinum priority support number, available exclusively through the WestJet app. Regular upgrade fees apply.

• Early access to purchase an upgrade to Premium or Business is available between 48 hours and 24 hours prior to departure.
• Requests must be made through the Platinum priority support number (via the WestJet app) between the hours of 6 a.m. and 9 p.m. MT.
• Valid for member and up to eight (8) additional guests travelling on the same reservation, subject to availability. Not valid for companions when travelling on a group booking (10+ guests on the same reservation).
• Upgrades to Premium are applicable on aircraft throughout the WestJet fleet. Original fare purchased must be one of the following, either purchased as a flight only or as part of a WestJet Vacations package:

• Upgrades to Business are applicable to the Boeing Dreamliner 787-9 aircraft only and may be available as follows:

• Regular upgrade fees apply and will vary by upgrade type.
• Valid for flights throughout WestJet’s network on itineraries marketed and wholly operated by WestJet (including WestJet Encore and WestJet Link by Pacific Coastal Airlines), as well as any WestJet-operated segment of a WestJet-marketed code-share itinerary. Not valid on WestJet-operated segments of partner-marketed code-share itineraries or interline bookings.
• May only be used as described, has no monetary or other exchange value and is non-transferable.
• Terms and conditions of this benefit are subject to the Program Terms and Conditions at the time of redemption.

Whether you prefer a window or an aisle seat, or perhaps you want to be one of the first off the aircraft upon arrival, with unlimited advance seat selection you can reserve your seat ahead of time on every flight you take. And, with six additional vouchers, guests travelling with you can enjoy the peace of mind of having their seats reserved in advance too.

• Valid for complimentary advance seat selection (i.e. prior to check-in) on any seat within the Basic, Econo or EconoFlex fare options where a seat selection fee applies; not valid to upgrade to a seat in Premium or Business, nor to select or change a seat during check-in when travelling on a Basic fare.
• To access unlimited seat selection, eligible member's WestJet Rewards ID must be added to the reservation at time of booking or on Manage Trips on westjet.com.
• Valid for bookings made on westjet.com or via WestJet's contact centre. Members who wish to add seat selection on reservations made by third parties, such as a travel management company or online travel agency, may be eligible to do so by using Manage Trips on westjet.com.
• Valid when travelling on WestJet-marketed and operated flights only (including WestJet Encore and WestJet Link by Pacific Coastal); not valid when travelling with WestJet's code-share or interline partners.
• Unlimited advance seat selection may be used for Platinum member only. One-time use advance seat selection vouchers awarded to the member may be redeemed for other guests travelling with the member on the same reservation.
• Changes or cancellations to seat selection must be made on Manage Trips on westjet.com or through WestJet's contact centre.
• Seat selection vouchers are non-refundable when upgrading (either purchased or complimentary) to a higher cabin than originally booked.
• Members travelling on Basic fares may utilize this benefit at any time prior to check-in; a fee will apply to select or change a seat during check-in.
• Benefit may only be used as described and has no monetary or other exchange value.
• Terms and conditions of this benefit are subject to the Program Terms and Conditions at the time of redemption.

Lounge Access Benefits

Unlimited airport lounge access is awarded upon achieving Gold or Platinum and is available for use for the remainder of the member’s current qualifying year and the entire next qualifying year. Exceptions may apply when tier status and benefits are awarded to the member on a promotional basis.

• A valid boarding pass displaying a WestJet flight number for a departing flight must be presented at time of entry.
• Lounge access is valid for member and up to five (5) immediate family members when accompanied by the Platinum member and taking a same-day WestJet flight from the same airport.
• Immediate family members are defined as a spouse or common-law partner (including same-sex relationships) and dependent children up to the age of 24 and living at the same address as the member.  WestJet and its representatives reserve the right to, at any time, request proof of age and address for dependent children.
• Two (2) one-time use guest vouchers are available to the member and may be used for additional guests/companions when accompanied by the member and taking a same-day WestJet flight from the same airport; guest vouchers are non-transferable.
• Guest vouchers and expiry dates are available when you sign into your account at westjet.com.
• Valid at participating airport lounges only. Visit westjet.com/lounges for a current list of lounges.
• Valid when travelling on WestJet-marketed flights only (identified by a WS carrier code preceding the flight number); not valid when travelling on partner-marketed itineraries.
• Benefit may only be used as described and has no monetary or other exchange value.
• Terms and conditions of this benefit are subject to the Program Terms and Conditions at the time of redemption.

Have a last-minute change of plans? As a Platinum member you may request a same-day change to your itinerary starting at 24 hours before departure and be confirmed on an earlier or later flight on the same calendar day as your original departure at no extra charge, except when travelling on a Basic fare. 

Updated March 17, 2022

What is a same-day change?

• A same-day change is a confirmed flight change requested starting at 24 hours before departure where the only difference is the time of departure. This means, when there is an earlier or later flight available, you may make a change at no extra charge if:
• the flight is from the same origin to the same destination;  
• the flight is on the same calendar day as the original departure; 
• the flight is operated by WestJet (including WestJet Encore and WestJet Link by Pacific Coastal) 
• you purchased one of the following fares: Econo, EconoFlex, Premium, PremiumFlex, Business, BusinessFlex or Member Exclusive (Economy, Premium or Business); and
• there is a seat available in the same cabin as originally booked.
   

When is a same-day change not available?

• Same-day flight changes are not available when:
• a Basic fare has been purchased; 
• you are travelling on a charter flight; 
• there is only one departure scheduled for that day; or
• there are no remaining departures available (i.e., you are on the last flight of the day). 
• If your reservation is not eligible for a same-day change, regular change and cancel rules (and applicable fees) will apply.
   

How to make a same-day change

• Requests can be made starting at 24 hours before flight departure at the airport or by calling the Platinum priority support number. 
• A change to an earlier flight must be requested before the new flight’s check-in cut-off time and you must not have checked in any baggage.
• Once you are within any cut-off window (check-in or boarding), you may only make a request for a later flight. 
• As an additional benefit, Platinum members who miss their original flight may request to make a change up to two hours after the original flight departure time, to a later flight on the same day. 
• When part of a WestJet Vacations booking, requests must be made through WestJet Vacations or at the airport.
   

Additional information

• Same-day change fee will be waived. Difference in fare will not be charged or refunded.
• Same-day change fee waiver is valid for member and up to eight (8) additional guests travelling on the same reservation; not valid for companions when travelling on a group booking (10+ guests on the same reservation).
• Eligible member's WestJet Rewards ID must be on the booking.
• When the flight is part of a WestJet Vacations package booking, same-day changes will apply to the flight only. WestJet and WestJet Vacations are not responsible for any impact to other planned or reserved activities, including but not limited to transfers, hotel reservations, excursions, etc. Any unused components will be forfeited.
• May only be used as described, has no monetary or other exchange value and is non-transferable.
• Terms and conditions of this benefit are subject to the Program Terms and Conditions at the time of redemption.

First, second and third checked bags free is awarded upon achieving Platinum and is available for use for the remainder of the member’s current qualifying year and the entire next qualifying year. Exceptions may apply when tier status and benefits are awarded to the member on a promotional basis.

• Valid for member and up to eight (8) additional guests travelling on the same reservation; not valid for companions when travelling on a group booking (10+ guests on the same reservation).
• Eligible member's WestJet Rewards ID must be on the reservation at the time of check-in.
• Valid on itineraries marketed and wholly operated by WestJet (including WestJet Encore and WestJet Link by Pacific Coastal); not valid when travelling with WestJet's code-share or interline partners.
• Size and weight of baggage must comply with WestJet's standard checked baggage allowance. Any piece of baggage exceeding the size or weight allowance is subject to all applicable oversized weight and size restrictions and fees. More details
• May only be used as described, has no monetary or other exchange value and is non-transferable.
• Terms and conditions of this benefit are subject to the Program Terms and Conditions at the time of redemption.

Get out and on your way quickly. With priority baggage your bags will be tagged so they are among the first to arrive on the carousel when you reach your destination.

• Valid for member and up to eight (8) additional guests travelling on the same reservation; not valid for companions when travelling on a group booking (10+ guests on the same reservation). 
• To facilitate processing, a special orange ‘priority’ indicator will be affixed to the printed baggage tag of each checked item when using priority check-in, guest assistance, and agent-staffed bag drop stations. Platinum members using self-serve bag drop stations are requested to identify themselves to an agent to have the orange priority indicator added to their baggage tag(s) prior to drop off. 
• Eligible member's WestJet Rewards ID must be on the reservation at the time of check-in. 
• Valid on itineraries marketed and wholly operated by WestJet (including WestJet Encore and WestJet Link by Pacific Coastal); not valid when travelling with WestJet's code-share or interline partners. 
• WestJet will make every effort to ensure correctly-tagged priority baggage is among the first to be delivered on the carousel, however, in exceptional circumstances provision of this service may not be possible. In the event baggage does not arrive with the flight, is damaged or is missing, WestJet's standard policies and processes for delayed, damaged and/or missing baggage will prevail.
• May only be used as described, has no monetary or other exchange value and is non-transferable. 
• Terms and conditions of this benefit are subject to the Program Terms and Conditions at the time of redemption.

With priority boarding you'll have more time to put your bag into the overhead compartment and relax into your seat. Prefer to board later? Dedicated priority boarding queues at select airports may be used during Zone 1 boarding, or anytime afterward, to access front-of-the-line service.

• Eligible member's WestJet Rewards ID must be on reservation at the time of check-in.
• Valid boarding pass displaying WestJet Rewards ID and Platinum tier must be presented at time of boarding.
• Valid for member and any guests travelling with member on the same reservation.
• Valid on itineraries marketed and wholly operated by WestJet (including WestJet Encore and WestJet Link by Pacific Coastal); not valid when travelling with WestJet's code-share or interline partners.
• Dedicated priority boarding queues are available at our Calgary, Toronto and Vancouver hubs and more than 60 additional airports throughout the WestJet network, with expansion to all remaining airports throughout 2019.
• May only be used as described, has no monetary or other exchange value and is non-transferable.
• Terms and conditions of this benefit are subject to the Program Terms and Conditions at the time of redemption.

Priority support number is awarded upon achieving Gold or Platinum and is available for use for the remainder of the member’s current qualifying year and the entire next qualifying year. Exceptions may apply when tier status and benefits are awarded to the member on a promotional basis.

• Priority support number for Platinum is available exclusively through the WestJet app. Download the free app on your iPhone, iPad or Android and sign in with your WestJet Rewards ID to access this click-to-call service.
• You must be signed in as a Platinum Rewards member to view and access the service from the Contact Us section of the app.
• Our Rewards Support Specialists are available to assist you with flight changes, complex bookings, early access to purchase an upgrade and more, daily from 6 a.m. to 9 p.m. MT.
• Be sure to always access the service through the WestJet app. To ensure exclusivity for Platinum Rewards members, the number will only be accessible when signed into the app and may change from time to time.
• May only be used as described, has no monetary or other exchange value and is non-transferable.
• Terms and conditions of this benefit are subject to the Program Terms and Conditions at the time of redemption.

Whether you require full-serve check-in, need assistance to change a booking, or are simply dropping off a bag, you'll enjoy the convenience of our priority check-in line.

• Valid boarding pass displaying WestJet Rewards ID and Platinum tier must be presented.
• Valid for member and any guests travelling with member on the same reservation.
• Valid on itineraries operated by WestJet (including WestJet Encore and WestJet Link by Pacific Coastal); not valid when travelling with WestJet's code-share or interline partners.
• May only be used as described, has no monetary or other exchange value and is non-transferable.
• Terms and conditions of this benefit are subject to the Program Terms and Conditions at the time of redemption.

Priority security screening is awarded upon achieving Gold or Platinum and is available for use for the remainder of the member’s current qualifying year and the entire next qualifying year. Exceptions may apply when tier status and benefits are awarded to the member on a promotional basis.

• Eligible member's WestJet Rewards ID must be on reservation at the time of check-in.
• Valid boarding pass displaying WestJet Rewards ID and tier must be presented upon arrival at security.
• Valid for member only; not valid for guests travelling with member.
• Available at select airports and varies by routing; may not be available at all times of day or screening points in some airports. Provision of priority screening is at the discretion of each airport and is subject to change at any time without notice.
• May only be used as described, has no monetary or other exchange value and is non-transferable.
• Terms and conditions of this benefit are subject to the Program Terms and Conditions at the time of redemption.

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 ‡Mastercard is a registered trademark of Mastercard International Incorporated. Used under license.

^ New World Elite benefit “Status Lift”: Starting January 1, 2022, WestJet RBC World Elite Mastercard primary cardholders can access a new annual benefit, “Status Lift”, to help you get closer to Silver, Gold or Platinum status each year. With Status Lift, you can earn $500 in tier qualifying spend which applies towards achieving the next WestJet Rewards tier for every $15,000 CAD in Eligible Purchases charged to your WestJet RBC World Elite Mastercard (up to a maximum of $1,500 in tier qualifying spend in a qualifying year). WestJet’s qualifying year is January 1 to December 31 of each calendar year. “Eligible Purchases appearing on your monthly statement after January 1, 2022 will earn Status Lift on the regular requirement of $15,000 CAD.

Other terms and conditions apply. For full details visit our Status Lift page.

1. Subject to the exclusions below, tier qualifying spend is: 1) one hundred per cent of the amount spent on eligible published base fares for WestJet-marketed flights flown by the member within a qualifying year, 2) twenty per cent of the individual portion of the base price of eligible WestJet Vacations packages completed within a qualifying year, and 3) effective September 1, 2021, any amounts earned from Status Lift in a qualifying year. The following are not eligible toward tier qualifying spend: Basic fares, Member Exclusive fares, contracted fares, tour operator fares, WestJet Vacations packages with Swoop-operated flights, WestJet Vacations group package bookings, partner-marketed flights, ancillary partner bookings made on westjet.com, WestJet Vacations land-only bookings, gift cards, taxes, fees, charges, any portion paid with WestJet dollars or any other reward program redemption. See WestJet Rewards terms and conditions for more details.
    
2. Silver, Gold and Platinum earn rates and flight benefits are awarded to the member at $3,000, $5,000 and $8,000 in tier qualifying spend, respectively, and are applicable for the remainder of the member’s current qualifying year and the entire next qualifying year. Exceptions may apply when tier status and benefits are awarded on a promotional basis. In accordance with the way earn rates are maintained while a member holds tier status, flight benefits will also be maintained. Member will not receive flight benefits (including, but not limited to, guest lounge vouchers or advance seat selection vouchers) when crossing qualifying spend thresholds for a tier lower than their current tier. Terms and conditions for use of all flight benefits apply; visit westjet.com/silver, westjet.com/gold or westjet.com/platinum for full details.
    
3. WestJet flights are flights marketed by WestJet, which is a flight with a WS carrier code preceding the flight number, and eligible toward tier qualifying spend (see note 1). The flight may be operated by WestJet, WestJet Encore or a partner airline. Earn rate on eligible WestJet-marketed flights is calculated as a percentage back in WestJet dollars on the base fare paid; taxes, fees and charges are not eligible.
   
   
4. WestJet Vacations packages are packaged vacations for up to nine guests on a single booking which include, at minimum, airfare on WestJet-operated flights and accommodations, and are sold for a combined base package price. Earn rate on eligible WestJet Vacations packages is calculated as a percentage back in WestJet dollars on the base package price and awarded individually to each member on the booking for their proportionate share of the total eligible spend; taxes, fees and charges are not eligible. WestJet dollars are not awarded on WestJet Vacations group bookings (10 or more guests on the same reservation) or vacation package bookings with airfare on Swoop-operated flights.
   
   
5. Car rentals, hotel stays, meal plans, attractions, and transfers are ancillary products sold individually by a third-party partner, or by WestJet Vacations as a land-only booking (i.e. without airfare). Earn rate on ancillary products is calculated as a set percentage back in WestJet dollars on the total base amount of the completed transaction; taxes, fees, charges, and extras are not eligible. When ancillary products are purchased from a third-party partner, WestJet dollars are awarded to one member only based on the total eligible spend of the booking. When ancillary products are purchased from WestJet Vacations as a land-only booking, WestJet dollars are awarded individually to each member on the booking for their proportionate share of the total eligible spend, except where only one member is listed on all or some of the reservations for the ancillary products, in which case only the member listed will be awarded WestJet dollars for the applicable portion of the eligible spend.
   
   
6. Partner flights are flights marketed by our partner airlines and are identified by a two-letter carrier code other than WS preceding the flight number. Earn rates on partner-marketed flights are based on mileage and class of service. Available on select partners only. See westjet.com/rewardspartners for more details.
   
   
7. Only available for residents of Canada. Terms and conditions apply. Visit westjet.com/creditcard for complete details.
   
   
8. Milestone awards are directly tied to the member’s milestone qualifying spend at any point in time and are independent of tier qualifying spend and tier status. Members who achieve tier status and benefits through a promotional offer, or through Status Lift, are not eligible to receive milestone awards until the specified milestone qualifying spend requirement(s) are met. Should a member be eligible to choose an award (applicable to awards at $8,000 and above), they will be able to make their selection when signed into their account on westjet.com. The choice must be made, and the award used, prior to the expiry date. Once a choice is made, it is considered final and cannot be reversed, nor can the award selected be exchanged for another option later. Terms and conditions for redemption of individual vouchers awarded as a milestone award apply. See westjet.com/tiers for more details.
    
9. Effective September 1, 2021, milestone qualifying spend is tracked separately from tier qualifying spend. Subject to the exclusions below, milestone qualifying spend is: 1) one hundred per cent of the amount spent on eligible published base fares for WestJet-marketed flights flown by the member within a qualifying year and 2) twenty per cent of the individual portion of the base price of eligible WestJet Vacations packages completed within a qualifying year. The following are not eligible toward milestone qualifying spend: Basic fares, Member Exclusive fares, contracted fares, tour operator fares, WestJet Vacations packages with Swoop-operated flights, WestJet Vacations group package bookings, partner-marketed flights, ancillary partner bookings made on westjet.com, WestJet Vacations land-only bookings, gift cards, taxes, fees, charges, any portion paid with WestJet dollars or other reward program redemption, and any amounts earned from Status Lift. See WestJet Rewards terms and conditions for more details.
   
   
10. WestJet dollars can be used towards payment of the base fare of an eligible flight or vacation package, available on westjet.com or through WestJet’s contact centre. WestJet dollars cannot be applied against taxes, fees or charges and can only be used for new bookings. Minimum redemption rules on flights apply when purchasing Economy, Premium or Business fares; the entire base fare must be paid with WestJet dollars when purchasing a Member Exclusive fare. A minimum redemption amount of 50 WestJet dollars per booking applies for WestJet Vacations package bookings. Other restrictions may apply and are subject to change at any time. Full details available at westjet.com/redeem. All terms, conditions and restrictions applicable to WestJet Rewards are established by WestJet and shall apply to all bookings, travel arrangements and other services offered or provided by WestJet. WestJet, not Royal Bank of Canada, is responsible for WestJet Rewards.