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Deaf or partial hearing

We're dedicated to ensuring your WestJet flight is as smooth and enjoyable as possible. If you have any additional questions or require more detail about the information below, we offer TTY phone service 24 hours a day, seven days a week. TTY service is available by calling 1-877-952-0100.

Flight reservations

We offer TTY phone service 24 hours a day, seven days a week. TTY service is available by calling 1-877-952-0100. Once onboard the aircraft, our inflight crew will provide an individual safety briefing.


If you notify us of your requirement during your booking, or at least 48 hours before your flight departure you will be automatically seated (at no charge) into a seat that is most appropriate for your needs. On our Boeing 737 aircraft auto-seating is in rows 5-7, on our Boeing 767 aircraft it is in rows 9-14, and on WestJet Encore Q400 aircraft auto seating is in rows 6 and 7.

Assistance services

Some of our airport locations may provide a gate pass to a family member or friend, which allows them to escort you to the gate for departure. Please note: a gate pass is not permitted for meeting a guest at the gate upon arrival. The airport has the final approval of this request based on the current security level. Be sure the person requesting the gate pass has valid government-issued photo identification that has not expired.

We recommend that you review our Service animals page if you are travelling with a service animal, as some destinations may not accept your animal or have additional restrictions or quarantine requirements before they are allowed entry. Also, if you are travelling with a large service animal that requires additional floor space, we require 48 hours advance notice to confirm this space. Please see Service animals for more information.

We kindly ask that if you have a special need that you self-identify your needs at the time of booking, at check-in and notify our flight crew upon boarding any of our aircraft. 

Accessible content

DVDs, CD-ROMs, emails and information on the website containing text and descriptions of graphics that are compatible with text readers and browsers.

Audio recordings of printed documents will be made available upon request within a reasonable time frame.