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Deaf or partial hearing

We're dedicated to ensuring your WestJet flight is as smooth and enjoyable as possible. If you have any additional questions or require more detail about the information below, we offer TTY phone service 24 hours a day, seven days a week. TTY service is available by calling 1-877-952-0100.

Flight reservations

We offer TTY phone service 24 hours a day, seven days a week. TTY service is available by calling 1-877-952-0100.

Seating

If you notify us of your requirement a minimum of 48 hours before your flight departure, we will automatically provide a seating accommodation at no charge to a seat that is appropriate for your needs. On our Boeing 737-600 aircraft, auto-seating is in rows 7-8; 737-700 auto-seating is in rows 7-9; 737-800 aircraft auto-seating is in rows 9-11; Boeing 767 aircraft auto-seating is rows 12-15; on our Boeing 787 Dreamliner it is in rows 26 – 30 in seats DEF. On WestJet Encore Q400 aircraft auto seating is in rows 7 and 8.

Assistance services

Gate passes
Participating airports may provide a family member or friend with a gate pass which will allow them to escort you to the departure gate. Please note; a gate pass is not permitted for meeting a guest at the gate upon arrival. The person requesting the gate pass must have valid government-issued photo identification that is not expired.

We recommend that you review our service animals page if you are travelling with a service animal, as some destinations may not accept your animal or have additional restrictions or quarantine requirements before they are allowed entry. Also, if you are travelling with a large service animal that requires additional floor space, we require 48 hours advance notice to confirm this space.

We kindly ask that if you have a special need that you self-identify your needs at the time of booking, at check-in and notify a cabin crew member upon boarding any of our aircraft.

Accessible content

DVDs, CD-ROMs, emails and information on the website containing text and descriptions of graphics that are compatible with text readers and browsers.

Audio recordings of printed documents will be made available upon request within a reasonable time frame.