We require completion of the WestJet Medical information form, and a minimum of 48 hours (not including weekends or holidays) for adequate review time and processing. We will make a reasonable effort to review requests submitted within 48 hours of flight departure.
Your physician must complete and submit the WestJet Medical information form to us by email at firstname.lastname@example.org, or via fax at 1-866-737-1202. Any charges incurred for the completion of this form will be at your expense. WestJet will not provide you with compensation if you are not approved for an accommodation.
If you are travelling with children between 2 and 11 years of age, you can add children to bookings made on westjet.com to ensure that your child is seated beside you. Children 12 years of age or older must be booked as adults, but can be seated beside you by calling us at 1-888-937-8538 to advise us of their age.
Our medical team reviews each completed form to determine if you are fit to fly, and whether a seating accommodation is required.