Program news and updates
Our WestJet Rewards program is continually evolving, and there is always something new to share. Whether it’s a new feature for a portion of members, or a broader program change applicable to all, you’ll find all the latest program news below.
Exclusive savings on flights for WestJet Rewards members
This November, you’ll start to see Member Exclusive fares when you sign in and book your flight online. WestJet Rewards members can now sign in to see savings on more seats on most flights in Economy, Premium and Business cabins. All you require for these great savings is full payment of the base fare in WestJet dollars.
Lounge access update
Limited lounge access is beginning to return in select airports. As of December 24, 2020, lounge access is available at the following locations:
- Calgary International Airport (YYC): Elevation Lounge, Concourse B, Domestic Terminal
- Your safety is our top priority. The Elevation Lounge is open for your continued enjoyment, and in adherence with public health measures in effect as of December 13, 2020, our service offering has been adjusted. Learn more
- Vancouver International Airport (YVR): Plaza Premium Lounge, Pier B, Domestic Departures
- Vancouver International Airport (YVR): Plaza Premium Lounge, Pier C, Domestic Departures
- Vancouver International Airport (YVR): Plaza Premium Lounge, Pier D, International Departures
- Kingston, Jamaica - Norman Manley International Airport (KIN) - Club Kingston
- Montego Bay, Jamaica - Sangster International Airport (MBJ) – Club MoBay
Please use the links provided at westjet.com/lounges to confirm current status and operating hours for each lounge.
Tier status and qualifying period extensions to December 31, 2021
As of September 4, 2020, we are making the following changes to provide greater certainty and time for our members:
- We’re extending Platinum, Gold and Silver status and tier benefits to December 31, 2021
- includes lounge and seat selection vouchers issued with the tier
- changes will be reflected in your account by September 30, 2020
- We’re extending current qualifying periods for all members, including those in the Teal tier, to December 31, 2021 to align to the calendar year and provide more time to achieve or retain status
- all accounts to be updated by October 31, 2020
Learn more about what’s included in qualifying spend and the benefits you’ll receive at each tier at westjet.com/tiers.
Qualifying spend earned in your current period will stay with you so you’ll have a head start to build your spend over the next 16 months. Watch for opportunities to earn qualifying spend faster, including this one to register and book an eligible flight before September 30 to earn DOUBLE qualifying spend.
Have questions? We’ve got answers.
Companion voucher extensions
In response to ongoing COVID-19 travel restrictions, the validity period on companion vouchers issued to cardholders of a WestJet RBC® credit card will be extended to June 30, 2021, and vouchers issued to Platinum, Gold and Silver members as a milestone award with a current expiry date between January and June 2021 will be extended to December 31, 2021. All extensions to vouchers will take place by January 31, 2021.
- Unredeemed WestJet RBC credit card companion vouchers expiring between January 2021 and June 2021 will be extended to June 30, 2021.
- Unredeemed vouchers issued to Platinum, Gold and Silver members as a milestone award expiring between January 2021 and December 2021 will be extended to December 31, 2021
Sign in to see your vouchers.
No fee to change or cancel Member Exclusive fare bookings
WestJet’s flexible change and cancellation policy, introduced in response to COVID-19, is applicable to all fare types, including Member Exclusive fares offered to WestJet Rewards members. These special redemption fares, which require the full payment of the base fare with WestJet dollars, must be changed or cancelled through our Contact Centre at 1-888-WESTJET (1-888-937-8538); they cannot be changed online.
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