TripAdvisor Traveler Rating

While the Hilton Waikoloa Village offers many amenities, the presence of the captive dolphin enclosure significantly detracted from our stay. We found ourselves actively avoiding the area because seeing the dolphins in a confined space was deeply upsetting to our children. Rather than being an educational or entertaining feature, the exhibit caused our kids distress to the point where they did not want to walk past it.

My family and I spent 4 nights on our Hawaiian adventure at the Hilton Waikoloa Beach Resort. Our ocean view room in the Palace Tower was very nice. The beds and pillows were excellent as was the shower and tub. We had a very nice view from our balcony. The property was absolutely gorgeous. While the shuttle boat was out of service and the tram was a bit unreliable, we didn’t miss either. It was a pleasure to walk through the museum walk between buildings. Walking around the property on the paths was one of our favorite things to do. Buddha Point at sunrise is a really great place to be. The breakfast at Waters Edge was excellent and Nui Italian was also quite good. We very much enjoyed swimming and sunning at the lagoon. There is laundry in the basement of the Ocean Tower which is nice. The Luau was a great time, too. We really enjoyed our stay. The place is great.

Customer service was not friendly and took a long time for luggage to arrive. Breakfast was so hyped up but no service there. Coffee was cold and they just offer black coffee.

I had an incredible stay at this hotel. This was my first time on the Big Island. From the moment I arrived, the staff made me feel genuinely welcomed—they were attentive, friendly, and always ready to help with anything I needed. I believe Chantel(?) checked me in and she was friendly and gave a great Aloha welcome. The service was consistently top notch throughout my stay. I actually ran into the GM and I can see its starts at the top! The amenities were just as impressive. The rooms were spotless and comfortable, and the pool area was beautifully maintained. Even small details, like the quality of the toiletries and the ease of check in, showed how much care goes into the guest experience. If your there you will want to see the Legends of Hawaii Luau! It offered great food and drinks with a entertaining Hawaiian experience. (dancing, history, comedy) I left feeling relaxed, appreciated, and already planning my next visit. Highly recommended for anyone who values great service and a well run hotel. Hawaii is truly a wonderful island and the Hilton Waikoloa Village is the perfect hotel to stay at.

We are here for 10 days, just checked in late Friday night. Tammy checked us in, very nice and helpful. While this is our 3rd visit, I would agree that this resort is not for everyone. Do your research first so you won’t be disappointed. It’s a beautiful clean resort.