Hotel

Hilton Waikoloa Village

Waikoloa 5.0

Overview

Explore tropical gardens, view abundant wildlife or cruise in a canal boat at this full service oceanfront oasis on the Kohala Coast. Go to play, relax, rejuvenate or discover something new. From the 175 ft twisting waterslide to the 12th hole of the Beach Course, this resort is a destination within itself.

Resort Fees: 45 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

4 p.m.

Check out

11 a.m.

Rooms

647

Rooms

Palace Tower Resort View
  • 1 king bed, or 2 queen beds
  • Resort view
  • No more than 4 guests in the room
Palace Tower Resort View
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-fridge
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Turn-down service ($)

Palace Tower Ocean View
  • 1 king bed, or 2 queen beds
  • Ocean view
  • No more than 4 guests in the room
Palace Tower Ocean View
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-fridge
  • Rollaway bed (on request, $)
  • Safe
  • TV
  • Turn-down service ($)

Amenities


Location

Address
69-425 Waikoloa Beach Drive, Waikoloa, Hawaiian Islands, 96738, United States of America
30 km from KOA airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 3.5
TripAdvisor users rated this property 2 out of 5

TL;DR stay elsewhere

nhes (Portland, Oregon) on Feb 21, 2024

I’ve been a Hilton Honors member for 25+ years and this was a new Hilton experience for me. Overall, this property is in need of maintenance and updating and a new attitude. Everything is really spread out. Like, a lot. There is a monorail to shuttle guests though it’s often faster to walk. Sometimes there are boats. Sometimes not. It’s not a problem but not really a feature, either. I imagine this could present challenges for guests with mobility issues (like uneven flagstone walkways). There isn’t a real beach here but a saltwater lagoon. A nice option but limited seating (both paid cabanas and regular). Our room was in the Palace tower. It was spacious but also oddly sparse. Bathrooms are small. Mattresses sag and aren’t super comfortable. Fridge in room froze and ruined our food. Keys - digital and plastic - work intermittently. One key might open a door but it won’t open the towel dispenser! WiFi is so-so and quickly kicks you off. The food is not great and is very expensive. To pre-empt the snotty response from the manager on another comment — yes, I did see the prices online! Here’s the thing - I expect resort prices like this but I also expect a level of quality that did not come through. Two exceptions - Waikoloa coffee stand and Nui restaurant. Otherwise the better option is to walk down your the Marriott for better food and slightly lower prices. Conference food service is not great. Who wants Shepard pie in Hawaii at a work conference?? yeah Some staff are helpful. Some are not. Ernette and the spa staff deserve a shout out for great service. The fitness room is gross. No water, hot and so dirty. I don’t get how these 3 rooms are so neglected. Dirtiest treadmill I have ever seen. No recycling which is weird in Hawaii. Hawaii is a beautiful place that should be enjoyed. Direct your money, points, conference travel elsewhere. Overall, this property requires effort that a vacation should not. Effort to get around. Effort to get keys to work. Effort to find good food options.

TripAdvisor users rated this property 4 out of 5

Pros Outweighed the Cons

Geetch on Feb 18, 2024

Pleasantly surprised. We had a great week of weather and stayed in the Palace Tower which may be the best location for 2 adults with no kids. Kids? They were all over the place as this is clearly a family resort but we didn't mind. We enjoyed the long walks to the lobby and never used the tram. Nor did we use the on-site amenities (did I say kids?) except for breakfast buffet which was good. We had a rental car that we used daily. The valet service was on-point and unfailingly quick and courteous. 5 Stars ladies and gentlemen! Room was very comfortable and clean and featured a great balcony with sunset views. Being close to the Kings and Queens markets which can be reached by a lovely walk was a big plus. Also as a coffee drinker I appreciated the fact that the Waikoloa Coffee Company outlet was only a couple of minutes from the room. This is a reasonably priced resort compared to the others in the area and we never intended to spend much time in the hotel. As a pleasant if somewhat hectic point of departure to see the rest of the island it serves its purpose well.

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