TripAdvisor Traveler Rating

Had a great stay! We stayed just one night but loved every part of it! The snorkeling in the lagoon is amazing! Especially for younger kids, saw a lot of turtles and a lot of different fish, and even a spotted ray. Used the pool each day also, unique, only about 4 feet but very long and nice. Also a nice water slide which my kids used 50+ times. We were prepared for high prices, so we brought some food along and went to the Queen’s shops right down the road. The property is amazing with lots to see. We got some great sunset pics towards the golf course.

Hilton Hotels - seriously what are you doing? We stopped in this hotel for dinner, walked around for 20 minutes and left. there is literal black mold growing on walls and stairs. The hotel is a mess. they haven’t done one update in at least 15 years. Very depressing. I felt like I was in a zombie apocalypse movie. this hotel was a great property it has been very neglected and Hilton Hotel brands needs to step up very disappointing.

For our first trip to the Big Island we decided to stay here for 6 nights. When our room wasn’t ready we were able to check in our luggage and it was brought to our room once it was ready. We luckily got to stay in the Makai Tower. Highly recommend this tower since the activities, pool, spa, restaurants are here and a self parking entrance. The room itself was nice and the shower head/pressure was good. This is rare, it is always bad in my experience. We did not utilize the pool much as it was overcrowded, chaotic, and people hoarded chairs with their towels so no one else could get one, ever. The cafes all closed by 4 which was very inconvenient. Only the Italian restaurant and Kona Bar was open past that. Food is outrageously expensive and the location of the property is about 20 mins from Kona, 1.5 from Hilo so you are stuck eating there or driving a few mins within the resort to the King’s and Queen’s Shops that have some eats, stores. We frequented the Island Gourmet Market for breakfast but that was mediocre. Luckily there was a Starbucks so I went there alot too. The laundry facilities were non-existent. Machines were broken. The only other ones were in a tower across the resort, a maze to get too only for out key NOT work. Resort itself is nice, but I think I would stay in Kona for a few days and Hilo for a few for this to be ideal. Waikoloa is a bit of a drive if venturing around the island like we did. Hapuna Beach was nearby and our fav beach here.

The hotel is terrible! We did not get the room we reserved and paid for. The room we did get was filthy dirty, and had dirty sheets on the bed. The towels where on the floor dirty and the trash cans where overflowing. We got zero help from the front desk who were actually very rude about it. It took us a full day just to get clean towels, and never did get room service to replace the sheets or empty the trash. The hotel told us to simply put the trash out side the door. I would highly recommend you avoid this resort at all costs.

We arrived late in the evening and were only staying for one night on the island. This trip is for our honeymoon. Check in was excellent, front desk staff and tram operators were so helpful. But then it went off the rails. The valet attendant asked if we wanted to have our bags brought up to our room, I normally would say no but decided because it was late I’d take advantage of it. It was the WORST decision I have ever made. After we called to retrieve the bags once we got to our room it took awhile and they called back to say, “There are bugs coming from your bags. So we will bring them up and you can check them outside your room. We will also grab the rental car and see if it came from the car.” When we left them OUTSIDE on the sidewalk there was nothing wrong with them. They bring them upstairs and there’s still nothing wrong with them, no bugs. They get the car, nothing in the car. All of this was extremely upsetting and entirely ruined our ONE night here. The management staff was extremely dismissive and unkind when I called back upset about the issue. Frankly, whoever reported this was mistaken, they caused undue stress and panic for something that was simply NOT TRUE. I will not be returning and will not ever recommend this resort to someone else. I cannot trust the staff here.