TripAdvisor Traveler Rating

Beautiful location. Rooms are clean, well-appointed, and quite large. The property is sprawling--choose the Makai tower if you want to be closer to the pool. The pool area is lovely with a great view and the sunsets are beautiful. There is also a lovely little lagoon. I am not a fan of captive dolphins in a small swimming space, but some people may like that option for kids. The only negative that stops me from giving it a 5 is the on-site food. There is barely any (apart from a very expensive restaurant) and the coffee shop only runs from 6-10 am. The grocery stores in the shopping centers nearby offer a wide variety of prepared food options. You can store food in the fridge in the room, and there are microwaves ond water-filling stations on every floor (though not obvious, so you have to ask staff).

Our room was excellent.. but our experience was mixed. for example, getting to our room in the Ocean Tower was tedious. The Ocean Tower is a Hilton timeshare, different operation from the Hilton Hotels. No place to eat or drink at the Tower. Everything involved walking or taking the very slow Tram or catching the Courtesy Van. When we dropped our car off with the Valet on Checkin - it took us 1 hour to get to our room! Might have been faster if we knew or had gotten some useful advice. Another time walking back from breakfast, we measured the walk at 1 mile. We did not take the most direct route but we did not but we did not wander. One problem related to our room; the bed was strange and we both thought after 7 days sleeping on it we were not feeling great. Moved to Hilo hotel and our backs got better. Thinking the beds are new, not sure what they bought. Finally - staff. They were all nice but it seemed like nobody knew anything but a very limited knowledge of their function. Most of the time could not answer any questions about the resort. Bottom line; would look for another resort if we go back. Or maybe stay in one of the Hilton Hotels rather than the Ocean Tower.

The grounds are immaculate and the pools Are beautiful. We have been coming for the past 6 years and have found that each year the rooms are in bad need of updating and this time the cleanliness was definitely not there and was so disappointing. We had to ask for our bathroom to be cleaned and had to ask twice for coffee and cups.and our room Wasn’t cleaned daily till 4 pm Which was inconvenient as by that time we were done at pool and ready to be showered and changed for dinner. This Was just Not what we have been accustomed to with this hotel. The staff at the pool was Exceptionall and always friendly. It’s worth coming for the grounds but if you are looking for a nice room you unfortunately will not find here.

Great time at the resort and extra shoutout to Mike for being awesome at the desk and making the stay that much more special! Can’t wait to return!

The hotel it self is huge by normal standards. I didn't quite understand why, but after being on the island it made sense. Most of the island is lava. Lava is literately everywhere. Very few beaches around, so that leaves the resort. It's beautiful. Lush lawns, palm trees, flowers, and quaint bridges over man made water ways. Then, there is the Asian art! As you walk the paths around the hotel/resort there is artwork everywhere. It's an open air museum. Enormous Asian statues dot the green paces as well. There is a lagoon that connects to the ocean, here is where the only beach lies. It's located in the middle of the resort. I imagine it gets crowded during the summer months. The lagoon is home to all kinds of fish, turtles and eels; ready for your viewing with snorkel gear. If swimming with the fish isn't your thing, then your in luck, because there are many pools to choose from. There are a few very nice restaurants on site. If you want something different to eat, take a short drive to Queens Market Place. It's approximately 1-2 miles away. Besides restaurants, there are many quaint shops for clothes, home accessories, art, souvenirs and a small market/wine bar. I think there is a hotel shuttle to take you there. We had rented a car, so we drove. We nick named the place "Hotel Walk-a-Lotta". There is a monorail that travels around the resort. It didn't quite make it to our building, thou the tracks did. The rail was damaged in the big rain storm that brought down a tree onto the monorail tracks. I guess they are waiting for parts to fix the problem. I can't fault the hotel for an act of nature. And the fact this is on an island with no easy way to get parts. It is what it is. The room was very nice and clean, it had been recently remolded. The room came with bathrobes, which is rare. The toilet/bidet is a new Toto brand. The lid lifts when you walk in, it came with all the water features, even a heated seat. The kitchen sink has an instant hot water spout, a pleasant surprise. It made making my morning cup of tea a breeze. The hotel toiletries are a very nice brand, Crabtree and Evelyn. I didn't bother wasting the extra luggage space by bringing my own from home. There isn't much to see outside of the resort, just lots of beautiful condo complexes. You need a rent car to get to the other features of the island, I.E. Volcano National Park. The only miss step we had was with the parking lot. The Hilton does NOT own the parking lot adjacent to the hotel. It was $48.00 a day to park. There is no legal street parking around the area. Half of the time our card key didn't work and with no attendant in the parking lot, we had to get a punch ticket to get let in. They must have some agreement with the property owner of the lot, because the front desk handled all of it at check out. All in all it was a relaxing week of unwinding, sleeping in, a little swimming, reading a book under a palm tree and seeing a volcano erupting, just a tiny bit.