Canadian passenger rights

Air Passenger Protection Regulations

New regulations to protect air passengers in Canada came into effect on July 15, 2019.

Regulations will provide additional clarity in terms of minimum standards for communications, standards of treatment and compensation when your flight is delayed, cancelled, delayed on the tarmac, or if you are denied boarding. The new rules also provide minimum standards with respect to compensation for lost baggage and guidelines for travelling with musical instruments.

In certain circumstances, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights, see our updated tariffs and conditions of carriage, read the full tariff, or visit Canadian Transportation Agency.

Contact us

If you have any inquiries or concerns with the Air Passenger Rights Regulations, please complete the form below.

Contact information
Example: Example: 111222333
Example: WS 123

A 6-digit alpha-numeric code

A 13-digit number that can be found on the boarding pass issued to you at the time of check-in or on the eTicket receipt emailed at the time flight reservation

By providing my flight information and WestJet ID, I acknowledge that I am a member of WestJet Rewards and am eligible for this compensation. If it is determined that I have a valid WestJet ID but am not enrolled in WestJet Rewards, WestJet will enrol me in the program on my behalf