Coronavirus | COVID 19

As long as borders are closed, we are focused on keeping the economic lifelines open within Canada.

Whether we are flying or not, we are always here for our guests. During this downtime, we will be doing everything we can to accommodate your changing travel needs. We will also continue to ensure our aircraft meet the highest safety and health standards.

We are ready to fly when you are.


There’s no fee to change or cancel your flight.

We’ve relaxed our change/cancel policies so you can change your mind about existing and future travel with WestJet.


Safety has and continues to be our top priority. 

We’ve enhanced cleaning and given you more space on board. And we’ve added new policies for boarding, face masks and service on board to keep you safe as you travel.


Though commercial flights are suspended outside of Canada, we are committed to keeping the economic lifelines open to the 38 Canadian cities we currently serve.


As the world of travel pauses, we’ve made some changes so when you return to flying, your WestJet Rewards will be waiting for you.


We’ve partnered with the Government of Canada to bring more than 3,000 Canadians home since borders closed on March 22.


Our latest news and announcements, including schedule and corporate updates.

Flexible change or cancellation

There’s no fee to change or cancel your flight.

Change/cancel flights online   Flexible change/cancel policy

Call times are high: please call only if your travel is within 72 hours.

If you are unable to cancel your flight online, please use this form. 

The full value of your cancelled flight will be credited to a Travel Bank, valid for 24 months from the date of issue. WestJet Vacation packages will be credited as WestJet dollars, valid for 24 months.

To request cancellation of a WestJet Vacations package, please contact us directly.

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, please contact them directly.

Travelling with one of our partner airlines?

Our global partners are working diligently to provide guests with the most up-to-date information. Find out more:

Air France

Travel help and resources

NOTICE: Affected WestJet Flights

Find out more regarding WestJet's latest Coronavirus (COVID-19) operational updates here.

See updates

Frequently asked questions

We’ve relaxed our cancellation policy for all fare types, including Basic, so you can change or cancel your flight one time, without a fee. 

COVID change/cancel policy Change/cancel flights online

If you booked through a Travel Agent (online or directly), Corporate Travel arranger, or another airline, you will need contact them directly to change or cancel your flight or vacation. 

The full value of your flight will be credited to a WestJet travel bank, valid for 24 months from the date your flight was cancelled. If you prefer a refund to original form of payment, we will provide information about when that can be requested at a later date. 

Travel bank FAQs

Our policies for pet travel have not changed with COVID. Check out whether your furry friend can travel with you in the cabin, as checked animals or on their own as cargo in our travelling options for pets.

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