Safety above all

Get travel ready

As travel gets simpler, our commitment to keep your Safety Above All remains the same. Discover what you need to know before you go, with tips for what to expect in the airport, in the air, in destination and more.

Cabin crew WestJetter

Check your itinerary

Destination requirements

Travel requirements vary, depending on your origin and destination, as well as your vaccination status and what passport you hold. Use the tool below to determine the travel requirements for your itinerary. We recommend reviewing this before you book your trip, and prior to travelling.

Disclaimer: The travel requirements information provided here does not replace specific information provided by official government sources. See additional terms and conditions1.

Prepare for your journey

Be travel ready

Prepare for takeoff

We’re excited to connect you to the people and places you love. We’ve compiled some helpful travel tips to ensure your next journey with us is as smooth and enjoyable as possible. We look forward to seeing you onboard soon.

Baggage Information 

Baggage can be an important part of your travel experience. Review information on our baggage guidelines such as size and weight allowances, and baggage fees to help you pack and plan according to your needs. 

You've got options

Testing resources

A few destinations still require COVID testing for unvaccinated travelers, and each of those destinations has different COVID test requirements. Depending on when you are flying from and to, the type of test may be different.

COVID-19 testing kit

Note: We do our best to ensure all our content is as up-to-date as possible for you, but please note that testing information and requirements found on are not intended to replace the information provided by official government resources. It is your responsibility to ensure you meet all requirements for travel. 

COVID testing options

Use our travel requirements tool to understand your COVID testing requirements for each flight in your itinerary, including your return trip. You’ll have a variety of options depending on your location, dates of travel and the type of COVID test required. 

Options for COVID-19 lab testing in Canada

For labs that provide COVID testing, check your provincial healthcare website, or speak with a local medical professional.

Testing FAQs

Government of Canada official testing information

When plans change

Changes, insurance and refunds

Fares with flexibility

We understand travel plans can change. For your peace of mind we have a variety of fare options, some with flexibility included, so you can select the fare that is best for you. Fare options, along with comprehensive travel insurance plans and our change/cancel policies are another way we're putting your Safety Above All.

Family of 4 on vacation

Protect your travel plans when you book vacation packages or land-only bookings to destinations in Mexico, the Caribbean, Canada, and the United States.

For travel affected by a travel advisory

Sometimes a travel advisory in a destination will interrupt your travel plans. Guest-impacting events like extreme weather, airport closures, and disease outbreaks can happen. While the travel advisory is in effect, we apply our change/cancel guidelines until it is lifted, and normal operations resume.

If there’s a current travel advisory for your destination on your trip dates, you have options. WestJet will waive the applicable change or cancellation fee, and you have the option to:

  • Change your travel dates to and/or from the same destination. If there’s a difference in fares, you won’t be charged. Blackout dates may apply.
  • Change your destination with or without changing your travel dates. If you’re going to a close airport like Vancouver (YVR) instead of Abbotsford (YXX), you won’t be charged for any fare difference.
  • If you choose to go to an airport that isn’t geographically close, you’ll pay the fare difference.
  • If the new fare is less, the refund guidelines for fare types apply.
  • Cancel your trip. You’ll get a refund according to the guidelines for the original fare bundle.

Already have a trip planned?

Check in, change/cancel a flight, select seats and review your itinerary.

Travel insurance

Travel with confidence in Canada and around the world with insurance solutions administered by Allianz Global Assistance. Protect your wellbeing and finances with benefits to cover costs related to emergency medical care and the cancellation or interruption of your trip.

Allianz Global Assistance insurance logo

Refunds eligibility 

You are eligible for a refund to the original form of payment if your flight is cancelled, or if you are otherwise delayed by more than 3 hours in relation to your original departure or arrival time, or if we add a connection to your itinerary.

If your reservation was part of Air Group booking or a WestJet Vacations group booking, please contact your travel agent or your group specialist to submit a request for a refund.

If you booked through a Travel Agent (online or directly), third-party like Expedia or Airmiles, Corporate Travel arranger, or another airline, please contact them directly.

Guests looking to discuss a refund due to other circumstances are required to contact us.

Our top priority

Your health and safety

The safety of our guests and WestJetters is and continues to be our top priority. Our teams have been working diligently to ensure extensive aircraft cleaning onboard and have been implementing new safety processes and measures across your journey. Here’s what we’re doing to keep you and your WestJet crew safe.

Your health and safety

Aircraft cleaning and sanitization

Window or aisle? Movie or Podcast? You can travel with peace of mind knowing our aircraft are cleaned extensively and frequently and are equipped with HEPA filters, so you can breathe a little easier as you fly with us.

WestJet 787 Dreamliner

Thank you

We're one of the safest airlines in the world for the second year in a row

HEPA filters

A common misconception with aircraft is that the air on board is recirculated. But that’s not the case.

All WestJet aircraft are equipped with an industry-leading air circulation system containing a HEPA filter, similar to what’s used in hospitals.

Not only do these filters introduce fresh air into the cabin every 2 to 3 minutes, but they also capture and filter 99.99% of all airborne particles so you can breathe a little easier.

On board cleaning and sanitization

We clean our aircraft extensively and frequently. We continue to clean with aviation-approved products, including Sanicide (disinfectant) for galleys and lavatories, along with EX3 Disinfecting Spray for:

  • tray tables
  • general seating areas
  • galleys
  • lavatories and door handles
  • tray tables
  • seat armrests and headrests
  • seatbelt buckles
  • overhead lights and control buttons
  • overhead-bin door latches

to ensure all guest contact surfaces are thoroughly disinfected.

WestJetter disinfecting overhead luggage bins of aircraft
Safety Above All chevron

Safety above all

Taking off may look a little different these days, but our commitment to care and safety is the same as ever.

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