TripAdvisor Traveler Rating

Lost its ‘Rock Star’ soul, over priced and poor. They are only interested in volume not returning guests…been visiting for over 20 years (stayed 3x in one year once) but sadly now will not return. Save your money, stay at a better hotel, this is now on par with a uk travel lodge! Pay for your express passes instead - the hotel will be better and trip more cost effective. Huge disappointment from a fan of the brand and hotel previously! Avoid, I have tried to warn you x

Great hotel and in a great location. Short walk to the studio and you get express tickets to the studios and islands of adventure. Boat ride if you want and stay in level 7, with it. Drinks and snacks. Rooms cleans and staff friendly. Recommend!!

We have a great experience at this hotel.Ambience is very good and the staff is very coperative. Shenoy and Suraj are the best . Thank u for ur coperation .

Always have a great time here. The rooms, pool, restaurant, bar, proximity to the parks, and staff are all excellent.

We stayed at the Hard Rock way back in 2022 on our first visit to Universal. What a change since then! The carpets have been updated, the artwork, the chairs, the bedding - all new, very pretty, and very comfortable. Francesca checked us in, and gave us a voucher for a free dessert at the Kitchen for my husband’s birthday. She also assigned a very quiet room overlooking the garden path. So appreciated! We heard NOTHING from outside the room the three days we were there. Included express passes and a 5 minute walk to the park make this hotel worth it, but I so appreciate the updates. This time it felt luxurious in a way that the old decor did not.