Hard Rock Hotel® at Universal Orlando Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

11761 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Take a left at Elvis's pajamas

Beauthenomad (Sarasota, Florida) on Feb 04, 2023

"Take a left at Elvis's pajamas" You'll get cute and quirky directions and staff at reception that's sure to have a new tattoo and hipster beard. That's where the attraction for this hotel ENDS. Marketed as a "Rock Star" destination it fails to live up the hype. Rooms are small and not well appointed. The pool is well below average especially for Orlando. The "early entry" to the adjoining theme parks should be investigated fully as it does not apply in some circumstances. One bright spot at he outside bar was the staff who ere attentive and the food, although pricy was good. (get the nachos). in summary there in nothing special to support the price point for this hotel.

TripAdvisor users rated this property 3 out of 5

Expect more from Premium Hotel

dw115t (Williamstown, New Jersey) on Feb 04, 2023

Hard Rock lobby was nice, clean and workers were friendly. Pool was great. I requested a high floor but was put on a low one. As for the food, DO NOT eat at the hotel except for the breakfast buffet at the Kitchen. Breakfast was the only good meal there! Room service received was absolutely horrible and McDonalds would have been better. When we complained about the quality and requested a refund we were given a very hard time about it. Not what is expected from premium hotel. Eat at City Walk! As for the rooms...the were clean and just fine but nothing special. More or less a generic hotel room. I think Hard Rock needs to bring their quality up a lot in order to call themselves a Premium hotel. The convenience of the distance to Universal, the perks of early park admission and express passes, and the pool area are probably the only reasons we would ever stay here again.

TripAdvisor users rated this property 5 out of 5

Excellent Resort!

Chpmkht (Astoria, Oregon) on Jan 31, 2023

This Hotel over exceed our expectations! It has such a resort feel. The rooms are big and the beds are the most comfortable we’ve ever felt. Water taxi right to front of parks, amazing! Excellent staff and food!

TripAdvisor users rated this property 5 out of 5

No other hotel compares

suzythebear84 on Jan 30, 2023

I've stayed in a lot of hotels and gone a lot of places and this is the best hotel experience I've ever had! I loved universal studios It was amazing and my grandson had a wonderful 14th birthday. The staff at the hotel were very friendly!

TripAdvisor users rated this property 5 out of 5

Loved everything about it

R C on Jan 28, 2023

Loved it! Amazing experience, smells amazing, every employee was extremely kind and helpful! We stayed on the club level, that was a great experience in itself. We will be booking another stay at this location.

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