TripAdvisor Traveler Rating

The hotel was not amazing, however, Rebeca Sanchez from guest services made our experience a huge deal better. She was welcoming and attentive, and was always available if we needed anything throughout our stay. She regularly checked in on us during our stay to ensure we were satisfied. Rebeca is a credit to Melia!

The hotel food and food service was a little bit underwhelming but Rebecca at guest services was absolutely brilliant and very helpful .

Antionia and the housekeeping were so friendly and polite always smiling and nothing was too much trouble even decorating the room with flowers made us feel welcome and family as the moto of the milia resort.

We stayed at the hotel for two weeks in September, returning again after about 10 years again. We booked The Level experience. The grounds of the hotel are still incredible—like a tropical palm paradise. I’ve rated some categories of my own here on a scale from 1 to 5, 5 being excellent. • Room design (The Level): 5 • Room Cleanliness, housekeeping : 5+ • Gardens, design & condition: 5+ • Facilities and condition thereof (pool, fitness, rooms, beach area etc): 5 -- things were generally in good working order. • Restaurants, design, cleanliness: 5+ • Food quality: 5 • Food prep and presentation a la carte: 4.5. -- The restaurant ambiance and menu offerings are attractive, but there is sometimes a bit of divergence between that and the actual delivery. It’s a challenge I’m sure. Some real highlights but also some dishes were presented in a, let’s just say “robust”, way. Sometimes, the promised sauce or herbs were not present. • Food at buffet: 4.7 -- good selection and quality. • Service: 4.8 -- usually very good and friendly service. Occasionally there was a forgotten drink or something like that and once in a while a moody demeanor. • Bar service: 4 --The Level - premium alcoholic beverages are advertised but wine selection outside of the restaurant at The Level were limited to a single Spanish brand. At Level, there was also an Argentinian brand available. Of course you can always „elevate your experience“ by purchasing a bottle of wine. The selection is quite good. Cocktails with fresh fruit, eg pineapple or lime, are usually available, but the bartenders sometimes seemed to prepare these reluctantly. Some premium food offerings available on our previous visit to The Level were no longer served. Earlier lobster/langostino were served almost daily at the Level buffet. Maybe understandable that this is not feasible these days—perhaps just a sustainability issue, over harvesting, etc. There were some very creative and tasty dishes served at the a la carte restaurants. And, the fresh pineapple, mango and papaya at the buffets were superb. The new (for us) rooftop bar at The Level building is very nice, with a warm ambiance and fantastic view over the areal and beach. They also serve sushi after 7 pm, which for our taste was also very good. In general, we can wholeheartedly recommend a stay at this Meliã hotel.

Just returned from our stay at Melia Wellness and Dominican Republic Flight. Could not fault the BA flight, we flew premium economy it was great. Airport: Took quite a while for mine and my husbands cases to come out. On leaving the airport to meet our booked transfer... It was an absolute shambles.. everyone is in the shame place looking for their transport, you also have the taxi drivers touting for business. We couldn't find our transfer and my phone didn't work so we had to wenhad.to get a taxi. Hotel. On arrival the hotel is beautiful..very sen. Checkin: absolutely ridiculous took 45 mins to check two couples in and for some reason needed all 4 of our email address... Service was just ridiculous slow.. bearing in mind we have just had a 9 HR flight. Room: now we had booked based on photos or room was absolutely huge, but extremely dated .. none of the photos showed these rooms ...I would not have booked had I know we would have ended up in this room .. our friends ended up in a different block with nicer room. We had a group booking so don't understand why we ended up in different blocks. We had room 6024 we were right next to the entertainment so had very loud noise until 11pm.. not a problem if your planning to stay out. We had a few early nights. If your going to put people right next to entertainment area.. at least give them a nice room!!!! Food: was ok lunch food was better than the evening.. I did find lots of variety and there was lots of options. The evening restaurant loved the set up of the tables, felt like you was in a restaurant. We tried 2 of the restaurants Mediterranean and Vietnamese.. Vietnamese was better with better service. Bars and service: service could be very slow, with bar staff asking what you want and the going to serve someone else. I did get ignored om a few occasions. Some people were being asked for tips before being served .. which is extremely cheeky.. tips are based on service provided not service to be provided. I have to give a shout out Julia and Maribel.. such lovely people. Pool: We spent time at both spa pool and main pool, we loved the spa pool. Both pools need some maintenance. Beach: absolutely beautiful beach we spent loads of time here.. of course there is seaweed.. hotel done a good job at getting rid and as the weeks went on the sea got clearer and clearer.. Entertainment; loads to do through the day, they do such a good job at different activities. Evening entertainment was good, different things going on .. the elixir bar had such a nice relaxed vibe. The hotel grounds are beautiful we saw herons peacock, iguanas, ducks all sorts of birds. The grounds are huge, they put on shuttle buses to take you from lobby to pool area, brilliant idea. We went with friend and we did have a fabulous time.. very relaxed, we had a lot of fun. We went out for dinner a few times.. favourite was a restaurant called Casa Amalfi .. such good food and a lovely evening... Loved that they had no WiFi so as a group we had a fabulous night chatting and not being on our phones. All in all we did have a fabulous time. Hotel is not quite 5 star definitely needs some attention details and upgrades in areas.