TripAdvisor Traveler Rating

Yafreee is the best of the Meliá resort, I love here so much for all she do for all

I would recommend this hotel, as it has both strengths and areas that need improvement. Starting with the positives, I appreciated that the resort is adults-only, which was exactly the type of atmosphere I was looking for. The rooms were consistently clean and well-maintained, although they are somewhat outdated. The daily food selection was good overall, and the breakfast offerings were especially enjoyable. One feature I really liked was the reservation system for the specialty restaurants, which helped create a more enjoyable dining experience. Mar de Sal was by far the best restaurant we visited during our stay. I would recommend making dinner reservations early in the morning, as availability fills quickly. Additionally, several staff members were friendly, attentive, and helpful whenever we needed assistance. As for the areas of improvement, the guest rooms are due for renovations and could benefit from updated fixtures and furnishings. The breakfast dining area was often uncomfortably warm and would benefit from additional fans or improved ventilation. There was also a noticeable issue with flies in the area that should be addressed. Another concern was an employee at the beachside bar. While most staff were pleasant, one senior staff member who spoke English well came across as rude and unprofessional. She often acted as though guests were inconveniencing her, which negatively affected the overall experience. I strongly encourage management to address customer service expectations, as interactions like these can impact guest satisfaction and hotel ratings. I also found the constant solicitation from vendors on the beach to be overwhelming. While I understand they are trying to make a living, being approached every few minutes made it difficult to relax and enjoy the beach. It would be helpful if designated times or areas could be established for these interactions. In addition, some staff members appeared to expect tips in exchange for providing basic assistance. Exceptional service should stem from professionalism and hospitality rather than an expectation of gratuity, and this approach felt somewhat uncomfortable at times. Another disappointment was the upselling that occurred during check-in. Guests were encouraged to pay extra for access to a quieter section of the resort. For travelers celebrating special occasions, such as anniversaries, it would be a thoughtful gesture to offer complimentary benefits rather than asking to upgrade.

Came with friends absolutely loved the place. Would come again. Service was great food was so delicious resort and room is so clean. The resort has a family of cats by the pool.

There were several serious issues: 1. Check-in upon arrival When we arrived at the hotel, we were told that we could not check in because we had not completed the online check-in link that the hotel supposedly sends before arrival. However, we never received this link. Despite explaining this, the staff were unwilling to assist us appropriately. 2. Unprofessional and arrogant attitude of the staff We were particularly disappointed by the attitude of some members of staff. They were arrogant and unhelpful, which is completely unacceptable, especially considering that we had paid extra for the Level service, expecting a higher standard of service and treatment. 3. Our decision to leave earlier Because we did not feel comfortable at the hotel, we decided to shorten our stay and leave earlier than originally planned. Before leaving, we specifically discussed the refund with the hotel staff/management. We were verbally assured that the unused portion of our payment would be refunded to our bank account, and that it might simply take longer because it was an internal process. 4. The refund was subsequently refused Today, we received a message from the manager stating that we would not receive a refund simply because we had left the hotel. This is completely contrary to what we were told before our departure and is therefore unacceptable. 5. No communication from the manager We have repeatedly tried to contact the manager by telephone, but she does not answer our calls and does not respond to our messages. We find this highly unprofessional, particularly given that this concerns a financial matter and a promise that was made to us by the hotel. We chose your hotel expecting a high level of service, particularly because we paid extra for the Level service. Unfortunately, our experience was completely different from what we expected. We therefore request that the hotel honour the commitment made to us and refund the amount corresponding to the unused part of our stay.

Very happy to be here and the people are beautiful.