TripAdvisor Traveler Rating

The staff are very rude. Not accommodating, not wanting to help or serve. Like we are doing them a disservice being there. It took 20-30 minutes to get a drink and if you asked for one they didn’t want to make they shook their head or would ignore you. Every guest we talked to said the same thing. Rooms toilet or bathroom flooded and no one came to help after 3 asks/requests. Other people said they had leaks in the ceiling and no hot water for days. The buffet food never changes. Says it’s a different culture but it’s all the same food. They would run out of something very early into serving time and just say they are out and never replenish. There are station to make different food and if you wanted one it took over 20 minutes because the people working them didn’t want to help you. Property is beautiful but that is all they have going.

Best class ever! Highly recommend Levrys! Will not disappoint

This was a bit of a lackluster resort. I will say if you are looking for a “value” resort, this fits the bill. We went in May during heavy mosquito season, so got pretty bit up. I have been in Punta Cana in May before and did not experience this. Pack bug spray and Cortisone cream! Also be prepared as this is what I consider a mega resort. It is a mile between the beach/pool and lobby. They do have trams, but you will wait at times. We booked through Travelocity so got a room closer to the pool and one night at the Level restaurant (which was by far the best). Chairs at the pool are pretty much all taken by 7:30 am. I think they just don’t put out enough chairs. The rooms are dated and poor attention to detail on repairs and painting. Service was inconsistent. Some days it was great, other days not. My fiancé got sick from something he ate/drank , and they were pretty insistent we go to the medical clinic. It is a scam! I felt it was a money grab. If you are going to go, upgrade to the level. It seemed like a very different experience for those guests. Live and Learn. I won’t be returning.

So, we spent 10 days at the hotel with the additional “The Level” package, and honestly, it was a good choice—without it, the hotel would have felt quite average. The hotel itself is truly beautiful, with an amazing beach. Everything is very well maintained and clean, and the staff are friendly and always smiling. Most of the staff understand English, so communication is not a problem. However, there are a few things that lowered our overall rating to 4 stars: 1. There is very limited seating available during the evening shows. 2. The waiting time for drinks at the bar is around 15–20 minutes (more staff would definitely solve this issue). 3. The main buffet during dinner is average, with a very limited selection of cakes and desserts. 4. The overall service in the hotel is quite slow. 5. Many staff seem to treat tourists like a source of tips rather than guests.

We stayed with my mother and daughter For almost 1 week and was the best experience so far !!! The amenities fantastic and the people that care of us specially Gilberto !!!our concierge was spectacular !!! I felt like a real CEO. That all that want it the hotel ?? has for me !!! You need to go to the Hotel Melia Level !!! You will not