Meliá Punta Cana Beach - A Wellness Inclusive Resort for Adults Only reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

3423 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great Company Trip

Lena S on Nov 28, 2022

We had a wonderful stay for for company trip. We stayed in the Level and Our Concierge Kerlyn was always there when we needed him. From dinner reservations to getting us golf carts to get around the resort. Rooms were fabulous. All in all it was a great resort.

TripAdvisor users rated this property 3 out of 5

Amazing staff, unpleasant food

Voyager01539713753 (Connecticut) on Nov 28, 2022

Let me first say that the staff was fantastic!! Kerlyn and Luis Pierre made us feel cared for the entire stay!! They managed reservations, handled the shuffling of plans and luggage and logistics, and were there each day ensuring that we had what we needed to enjoy our stay. The grounds of this resort were gorgeous and extremely well kept. Just about every corner is a view of something beautiful. That said, unfortunately even the best of staff and the highest Level access cannot make up for a few things. The pools were not super clean. Each time we walked by there was a very visible film on the water, the sand from beach goers coated the floor of the pool, and there were band aids and trash floating. We opted out. Getting reservations is tough, and big group reservations were complicated. That part of the Level plan should be revised somehow. The biggest issue during our stay was the food. At an all inclusive it’s a BIG deal that we are able to enjoy this, but we were totally turned off by the choices and the food handling. The only restaurant with consistently well prepared food was Casa Nostre. Otherwise it was a toss-up. More than half of our meals were served barely warm. The buffets had horrible set-ups that were a good example of how to spoil food: Ambient temperature meats and cheeses out on display “sweating” in the heat, salads and ingredients with no refrigeration, various options left to dry out… it wasn’t pretty. Confirmation of this was the fact that multiple people from our group were experiencing horrible digestion issues by the end of the week. This left a permanent mark on an otherwise beautiful resort with great staff.

TripAdvisor users rated this property 4 out of 5

20th Anniversary

Imoutahere2022 on Nov 28, 2022

This was our delayed 20th Anniversary trip, and an excuse to avoid the impending snowstorm in upstate NY. Upon arrival at the airport, we took a taxi to the hotel, $30 US for a 15 min ride. PRO: The hotel is STUNNING! We were greeted at the Spa and Wellness Center by wonderful staff. While we waited for our golf cart top arrive to take us to the LEVEL reception area, we were served a very refreshing mock-tail: watermelon and strawberry juice with a little honey for sweetness, and a mint sprig. We will definitely be making it at home ! We arrived 2 hours prior to check-in, and were taken. to the LEVEL reception building. Courteous staff met us and a smooth check in was completed. While we waited we had free access to the not-so mini bar and snack buffet. Just what we needed after receiving no food on our Jet Blue flight from JFK... We were informed that our room was changed from a Master Suite - Garden View to a regular room (a little smaller) but in a much better location. We could not verify this, but the room did not disappoint by any means! The upgraded us to the free 80 min full body message/unlimited spa package so i guess we did OK. I highly recommend the spa. Showers, sauna, steam room, couple message, therapy pools were all first class. The only thing that they don't let you know is to wear your bathing suit for the massage. Everything is is very professional and discrete. The pool areas are extensive, but why go there and stay by the pool when there is the ocean ??? Both have full complimentary bar service, beach chairs and palapas to enjoy. Additionally, the beach has several covered lounge shelters. Caution, security will remove your property and bag it up if you like to "reserve" a spot at 6am. They are diligent about this in the am, so don't be surprised if you come back from breakfast and your stuff is missing. They keep it secure and will return it to you upon request. The breakfast/lunch buffet is excellent. If you don't see something, ASK! The will make it for you. For all of my fellow Spanish coffee lovers, ask for them to make you favorite style for you ( Cuban, cafe con leche from an espresso maker, Dominican, etc). They have regular brewed coffee in abundance. The beach was not crowded but the seaweed on shore was abundant. It is removed daily though. Even though we were at the adults only area, we were informed that the beach is public for 30 meters from the high tide mark (seaweed line) and anyone can be there. The private area is very distinct by a natural sand dune marking a clear separation. It is a well respected barrier and we saw no issues. The beach vendors were plentiful, as expected but not pushy. They were constantly on the move so as not to be a bother to anyone. The background music was subtle and pleasant. It did not drown out conversations or distract from the natural beauty of the resort. Some people complained about the "log walk" from the restaurants to the Adults Only area. If a 10 min walk, especially after dinner, is too long, maybe you should skip a meal or two and go for a walk! There are plenty of golf cart shuttles to take if you need assistance though. CON: Our in room mini bar was bare when we checked in, not even coffee. It took us 2.5 days to get it stocked. When they did, it was with 2 cans of the nastiest non-alcoholic beer you ever tasted, mineral water and 2 small bottles of Pepsi. HUGE FAIL. The restaurants were all beautiful, staff was wonderful and service excellent, however, do not expect the meat quality to be the same as in the US. The waiters admitted that their chicken and beef is much tougher. Sadly I can confirm this. I hope that this does not sound like I'm an entitled American snob, but the chicken was like chewing rubber-bands, the beef and pork were tough and dry, even though I ordered mine medium-rare. Our dinner reservations were pre made by your "Personal Concierge" who is your direct contact for any needs. Ours had us download the WHATS-APP to communicate with him. He was responsive, but not very efficient. It took him the 2.5 days to get our mini bar filled, he did not change reservation times for us on 2 nights as requested. It is obvious that depending what day you arrive, you attend the restaurants in a specific order, as we were with the same couples every night. Prior to arriving, we filled out the questionnaire if we were celebrating an event, so i responded with our 20th anniversary. This also happened while checking in and when meeting our concierge. I thought that they might leave a bottle of complimentary champagne or something in the room, but no. OVERALL REVIEW: We would recommend going to anyone. It is a beautiful and romantic place to just get away and relax. Maybe we just had a bad food experience, it does happen. We generally are not picky eaters and enjoy food for what it is. I hope that it is the exception and not the rule. We will return in the future after trying other locations for comparison. Go and please prove me wrong!

TripAdvisor users rated this property 5 out of 5

Amazing stay!

samvince2016 (North Myrtle Beach, South Carolina) on Nov 27, 2022

Just returned from a week as a Level guest at this resort, it is beautiful! The grounds are very well maintained and clean. I travelled with my family, a total of 10 people. All of the staff were friendly and accomodating. Lots of food options, good drink selections and awesome nightly entertainment. We had the excellent concierge services of Eddie Solutions and Jose Acosta and we couldn't have been happier! These guys are amazing, they went out of their way to ensure our family vacation was the best ever, making dinner and spa reservations, keeping us informed of daily activities and what the resort had to offer and coordinating surprise birthday touches. They truly made our stay a better experience and would be a reason to make a return trip :) I would highly recommend this resort to anyone looking for a relaxing vacation in a beautiful setting. Muchas gracias xoxo

TripAdvisor users rated this property 5 out of 5

Great Fall golf trip

shawnmT5465WV (Granby, Canada) on Nov 27, 2022

Our main goal on this particular trip was to stay at a higher end all-inclusive that gave us access to a nice golf course for the week. We were there November 1st-8th 2022. We looked at dozens of places in Punta Cana and decided on the Melia. We thoroughly enjoyed ourselves! We paid a little extra to stay in one of the buildings closer to the beach in The Level area. We had used The Level once before in Varadero Cuba and appreciated having access to their exclusive areas. In particular their à la carte restaurant as well as the roof top bar that made for amazing sunsets before heading to dinner. (The rooftop bar was open the entire week we were there until midnight) With the Level we had access to a concierge. We had Jose Acosta and he was sincerely great with us all week!! We've had access to concierges in the past but were never comfortable asking them for much as we didn't want to bother them, But Jose really made us feel comfortable and we texted him quite a bit during the week for restaurant reservations...changing our minds and switching restaurant reservations ;) spa appointments, even organizing outside transportation to take us to another golf course that we wanted to try 30 minutes away. We also had regular great service from Joel with whom our wives were able to speak in french which they appreciated. We ate most meals at the Level restaurant as often is was more convenient for us and it was always delicious. Above all the service at that restaurant made us come back every day as well. (I unfortunately waited too long to write my review and don't remember all their names but everybody was sincerely great with us all week!) We didn't use the beach or pool that much but when we did they were very nice. We were two couples travelling together and all 4 of us came to the same conclusion, when we go back to Punta Cana we will definitely go back the the Melia. I'm sure there are other nice places but for us it had everything we need.

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