TripAdvisor Traveler Rating

Not as good as 2025. Level room does not have pod coffee machine as advertised. Level no longer has concierge so impossible to get a reservation when using machine as always none available. Level beach and bar used by non level guests and also caribe guests so no sunloungers and parasols available. Waitress is good but only those ordering drinks are moved on. Served by bar regardless of no level bracelet. Food in level lounge still left uncovered with flys crawling over as soon as put out and always no coffee cups or sugar. Reception is unhelpful and unfriendly and promises to rectify issues never completed. Easier to get cocaine on beach from the regular drug dealer walk through than it is to get advertised Level service.

Overall poor experience and would not recommend ... we visited the family resort 4 years ago and loved it, but have spoken to many people who'll echo what I'm saying that the quality and service has declined heavily. We signed up for the Level at the Adult Only side and got room 1424 (if you're in rooms 1424/1425, 1524/1525 and some other adjacent rooms I didn't get the numbers for), your "garden view patio" is actually the main traffic circle for the family resort and the service location for the family side restaurant. At 12am trucks were pulling up and loading/unloading. We requested to be moved and were told we'd have a room by 3pm and didn't get it until almost 5pm next day. The concierge no longer does anything for you ... all they do is check you in, nothing more. The restaurant booking system was broken and not working, what a mess. The Vientamese restaurant food and service was terrible, I watched 2 couples walk out mid meal. The Mediterranian restaurant was amazing, so was the food. A few times we want to the Balance bar and nobody was there. They were working out back or took 15 min breaks with nobody covering them. Most of the time the restaurants were short on rose wine or other generic alcohols available at the bars. I understand I visited another country, but almost nobody spoke any english. Other than check in and the scattered hostess, people didn't speak any english. Trying to ask people what time things opened or where to find things was impossible. We went to the spa, which at first was amazing, but then low and behold the steam room and sauna stopped working and there was no more hot water for the main hot tub. Oh, and let's not forget the day we checked out, the ENTIRE RESORT lost water. What a disaster this place is. Beach is beautiful and we had great weather, but I'll never go back to this resort ever again.

Same person take dirty dishes from guests table and bring you drinks and silverware,cloth napkins. 20 + year's traveling to DR, never saw that before. I got sick twice in 8 days.

Very good experience in this big resort. But many distance betwin hôtel, sea and restaurants. Proximity with others resorts and Punta Cana town.

Very low variety of food in the buffet.Repetitive small choices for the amount of guests unsanitary low staff