(London, United Kingdom)
Feb 25, 2024
Where to start! This is a beautiful resort, there's no doubt about that. But it wasn't without its issues.
This is the first time my husband and I visited Punta Cana and our first time to the Melia. When you arrive you can't help but feel in awe of such opulence, it's very well maintained. It very much embraces its mission; to promote wellness and sustainability, but some of its services was a little lacking.
I'd read about the Level experience and as my husband and I were celebrating our 10th wedding anniversary plus his birthday, this is what we upgraded to upon arrival as we wanted our stay to be memorable. Maxwell Luna on reception was instrumental in working out something for us and we were pleased with what was offered. We were hoping to see him before we left but he wasn't on duty, but thank you Maxwell.
Our concierge for our stay was Jose Acosta and if it wasn't for him and his efforts, we would've had a different experience I'm sure.
Overall the room was lovely, but there were furnishings that needed to be replaced, such as the floor lamp, the lamp shade had stains on it, The middle drawer on our dresser kept sliding out, you had to hold it closed for a few seconds for it to remain closed. The telephone in our room wasn't working and had to be replaced, Jose saw to that. Our mini fridge wasn't working, Jose saw to that too, but even then, the replacement leaked water, which we didn't notice until a couple of days later but I didn't want to keep on complaining. There was also an issue with intermittent housekeeping, in that for a couple of days, they didn't seem to know when to replenish the towels and the condiments in the hospitality tray. We had to nick sugar from the Quimera restaurant as we were reduced to sharing a sweetner between the two of us on one occasion and I hate sweetners.
Jose took care of all our requirements and reservations. He arranged for a surprise bottle of champagne to be delivered to our room on our anniversary, then again on my husband's birthday. We also received cake for both occasions, with Happy Birthday sung by an enthusiastic wait staff at Muoi. Loved it! We felt spoilt, which is what I was aiming for, just for that week.
The pluses are that the food was lovely at all the restaurants we ate at (Muoi, Mosaico. Mar de Sal, Calathea and Quimera for Level guests) and the front of house staff were always polite and professional. A special hello to Merlyne (sp?) who always seemed to be on duty, she never forgot a face. The swimming pool and its surrounding area was kept clean and again, the wait stuff out there were professional.
Despite the aforementioned hiccups, my husband and I had a wonderful time, all the more elevated by Jose's efforts. I'm giving the establishment 4 stars instead of 3, simply because of Jose. The young man is a demon in customer relations.
PS. There is a design flaw with the layout of our room in that the hotel door opens directly in front of the bathroom door, which is uncomfortable as the top half of the bathroom door is frosted glass and the person at the door is able to see into the bathroom, which happened to me on one occasion. I had to duck out of view until my husband finished speaking to whoever was at the door.
Just relax and take advantage of the free daytime activities
Feb 24, 2024
This place was what I needed when I needed it. I had arrived with seemingly unambitious plans to do a day trip to Santa Domingo. I never left the resort.
There is a plethora of activities everyday – yoga, water aerobics, volleyball, HIIT, paddle board fitness (in the pool), mud therapy, juice therapy, and much more. You can do as much or as little as you like. The location is lovely, and you could just spend the entire day on the beach.
The battle for beach and pool chairs starts early with people leaving towels and other place holders before 7 a.m. Hotel beach security staff will occasionally remove towels and other belongings left unattended for too long. One benefit to staying in the premium Level area, which I did not, was use of a separate private beach with more beach cabanas and a separate pool.
I have a severe allergy to milk and during COVID discovered a sensitivity to pineapple. The food is varied at the breakfast, lunch, and dinner all you can eat buffets. I found it easier to get answers from the servers and even chefs at the breakfast and lunch buffets, which is in the restaurant closest to the beach, about dish ingredients and potential cross-contamination. The dinner buffet staff seemed to be less informed, and I am not sure that I ever saw the dinner chefs.
When you arrive, you can talk to a concierge about making a reservation or two at one of the signature restaurant. I did not find the restaurants significantly better than the buffets. They just afforded me an opportunity to worry less about my food allergies. I planned my nights at the signature restaurants based on dinner buffet nightly themes. I was sure I would have buffet options without milk on the Asian-themed night, but I ate at the Asian signature restaurant on Mexican night.
Also, a landscaper or sanitation worker has a side hustle of offering fresh coconuts to drink. Just negotiate the price up front. It was a refreshing treat replenishing my electrolytes on a hot day.
The resort is large. I enjoyed just walking around and exploring the different areas. There are multiple little spaces to sit, lay (including hammocks), do self-guided activities, meditate, or just daydream. There is a trolley that runs throughout the day to carry guests. If you stay in the premium “Level” area, you have access to driven golf carts on demand.
They have been doing some renovations. My room was bright, clean, and spacious. The mattress was newish and firm, and there was loveseat/day bed in the room, which would be a comfortable space for another person to sleep.
The bathroom was the one downside to the room. It was small with precious space taken up by a bidet. The shower stall did not have a ledge and was not graded in a way to cause water to run smoothly down the drain. During my week there, I could not figure out how to prevent water from leaking onto the bathroom floor. Also, I was one person, and I felt like there were never enough towels.
I think every standard room has a balcony, providing a nice place to sit in the shade.
Amazing trip! The Level is100% worth it.
Feb 24, 2024
My sister and I visited the resort from Feb 15-22. We had an amazing trip! We got in quite late at night. It was a quick trip in a clean shuttle to the resort. We booked at The Level, so were quickly taken to The Level building to check in, then taken by golf cart directly to our building. The resort is large and the grounds are beautifully maintained. We never waited more than 5 minutes to get a ride when we needed one. Staff are always zipping around on golf carts. Our room was on the second floor and contained two single and comfortable beds, a large shower and a separate soaker tub. The air conditioning worked great and there was a large ceiling fan. There is a nice little patio with a couple of rocking chairs. Our safe worked fine. The room was kept clean, though we didn't reliably have face cloths everyday or, oddly, pillowcases for our pillows.
As a Level guest, you are assigned a personal concierge. Ours was named Cueto and he was very helpful arranging dinner reservations at the a la carte restaurants and helping organize our departure. There was a mix up with room service one morning so he delivered food to our room in person, which was much appreciated.
I thought I'd be primarily a pool girl, but ended up spending 95% of the time on the beach. It is very hot by the pool and very difficult to get lounge chairs, especially with access to the shade. There was always a lovely breeze by the sea. We never had problems getting lounge chairs under a hut. There is a private beach area for The Level guests so maybe that is why seating was more accessible. Towels were readily available and the drink service on the beach was excellent. Blondy was an especially attentive and friendly server. The beach was gorgeous and the water was lovely. It is a beach, so not sure why people complain about a bit of seaweed. It wasn't excessive. Occasionally vendors approached selling various knickknacks, but moved along when told "no thanks".
The food situation was interesting. We ate at the buffet at Serendipia near the beach for one lunch and the buffet at Mosaico for Dominican night and I didn't like either. Whether the food was supposed to be hot or cold, it was all lukewarm and sauces were watery. The a la carte restaurants were good, especially Muoi. Our server, who called himself Andy 1, was absolutely amazing! As guests of The Level, we had access to the Quimera restaurant in the Level building right next to the pool which we primarily used for breakfasts and lunches and had supper there twice. Food was very good and quite healthy. I'm talking about you, gazpacho and beef fillet. ;) The Quimera Breakfast Board was also fabulous and my sister loved the smoked salmon for breakfast and the seafood pasta for lunch. Here's a shout out to Yessinia and Juan at Quimera who were absolutely fantastic. Yessinia is the sweetest thing and greeted me with a big smile and "Amiga!" every time I saw her.
You get a 30 minute complimentary massage at the Yhi Spa as a guest of The Level. It was a relaxation type massage and was nice. You also have access to a jacuzzi, hydrotherapy pool, steam room, sauna and several outdoor shower options. There is a juice bar and fresh juice in there, too. Smelled soooooo good in the spa. We went there three times. It is in the main building at the front of the resort, so we planned it around our meal times to maximize our time on the beach.
* The Level is totally worth it. The rooms are very close to the pool, beach, and The Level building which contains almost everything you need, including Quimera. We literally had everything we needed, except the spa, within a 5 minute walk. The food options are definitely better.
* This is a Spanish speaking country. Respect that and don't expect everyone to speak English. If you want that, go to a resort in a country where English is the first language.
* The staff is very kind and helpful. Be nice to them.
* The beach is attached to the ocean. Expect some seaweed.
Excellent Service - Beautiful Place
Feb 24, 2024
After reading some other reviews, I felt i should expand mine a bit, so deleted the original.
Just came back from a 5-night, 4-day stay with a family group of 13 spread over 7 rooms. We were all booked with
various Level packages. It went quickly to say the least.
The quick summary is that I would go back for the service alone - some of the best I experienced anywhere. . A beautiful and relaxing place with food that was average.
More details below:
Upon arrival, we were whisked away in a cart to the Level check-in and that was the first exposure to this large complex. Palms, ponds, vegetation of all types and a manicured lawn throughout was beautiful. The property is vast and would take from 15-25 min to walk from the lobby to the beach.... thankfully there are carts for those of us with difficulty walking a long way. Very tropical and picturesque...gorgeous and tranquil grounds.
My room was 1006 and about a 5 min walk from the Level building (I walk slowly). It had a large bathroom with a large shower area. It also had a king bed with overhead fan, fridge, mini bar, a small sofa with ottoman, chairs and a table. Outside on the porch were two rocking chairs and a table - I enjoyed them the last hour before bed. The AC worked great as did everything in the room. There was NO moldy or musty smell at all Also had a bottle of wine and a bottle of rum. Some rooms also had a small bottle of Mamajuana. Some rooms also had a tub. The mattress was very comfortable and I had no problems sleeping...slept better than at home, actually.
The Pool and Beach:
Had no issue finding places at the beach. Seats at the pool were hard to come by a few times. As many have said, lots of chairs covered in towels, but nobody in them. That is common many places and Melia has not solved this issue either. I liked the pool and swim.up bar. While cool for some, the temp was perfect as I needed to cool down from the sun. Service was good after 10am.
Overall the food was just okay....nothing bad, but not much great (although the octopus ceviche was really enjoyable). The buffet by the beach had pretty much standard fare. Quimera was decent. As an example, one day they were out of the Eggs Benedict, but had poached eggs on avocado and bread...so evidently they were either out of ham or hollandaise??? Usually the poached eggs were on point, but sometimes more soft boiled. Another day, the hollandaise was flavorless (no lemon and pepper/salt/cayenne?) and breaking. The Dominican night buffet was hit and miss with super dried out pork, but some other very tasty dishes. Snacks and guacamole were good. We also spent the $58 upcharge to go to Hokkaido. While the food was good, the ribeye was very large, and the 1/2 lobster okay, we definitely were paying for the show as the food was probably not worth the upcharge. Again, it was good, just not $100+/plate good. Save on the upcharge and spend the money to go see Monkeyland - much better idea!
The Service and People:
The best for last. Arguably some of the best service and friendliest people I've encountered. One reviewer was upset that somebody didn't speak English. Really? I think he's an ignorant idiot. I don't speak Spanish, but certainly don't expect everyone to speak English in a Spanish speaking country! What a moron. So here's my story of a service person who didn't speak English....after asking her a question, she stopped doing her work and motioned for me to follow her as she looked for another who did speak English. He answered my question and I thanked them both....gracias. what more can you ask for?
Part of the Level is a personal concierge and Eddie Sambo, or Eddie "Solutions" was fantastic. He went past the normal to ensure that anything I needed was attended to. He was great at everything....setting up trips, shuttles, answering all questions, coordinating activities, etc. His counterpart, Darwin, had most of the other rooms and people felt the same about him. It didn't stop there as the young lady who was housekeeping did a timely and great job...you could tell she took pride in her work daily. As did the man who stocked the mini bar, the bartenders, the waiters and waitresses, the reception area people etc. I can honestly say I never interacted with an employee who was not smiling or responded with a friendly "Hola!". But I dealt with Eddie the most and he made the largest impression.
So there, a much more thorough review of my short stay. Even with average resort quality food, I'd go back for the location, beach, room and mostly the people like Eddie.
Very Nice resort
(Quebec City, Canada)
Feb 24, 2024
Very good food, beaucoup de choix dans les buffets. Nice employees (certains parlent français) Nice rooms (our room was in villa #1 the best location) Beautiful Large beach.
Adults only, I would recommand!