TripAdvisor Traveler Rating

Yadenni Rubio. Great service and friendly.

My wife and I loved the hotel, the weather was fantastic in this great location, the beach was superb with great service from the beach bar The food was great with amazing staff that genuinely cared about providing good service However….2 specific bar staff personnel in the main bar spoilt that wonderful experience….for 3 nights in a row it was not uncommon to be waiting 20 minutes to be served and the bar was by no means busy, this was due to the fact that they looked after those that tipped them for every drink….to the point of asking those folks if they wanted something else before serving those that had been waiting for 20 minutes!!! My wife waited 15 minutes to be served, finally it was her turn, she asked for a fruit juice and a beer for me, the bar lady picked up a glass to start when another couple walked up to the bar, she asked them what they wanted (both cocktails) she served them first after another 10 minutes we finally got our drinks!!! It’s stupid by this kind of thing really ruins the experience….then you notice all the new folks that go through the same thing to the point of 2 guys walking away after 25 minutes and the bar wasn’t busy….ohh a tip!!! If you do go to this hotel’s main bar and these 2 bartenders are still serving….don’t show that you’re not happy after waiting so long!!! Or you’ll have the guy go out back with no sense of urgency and come back with the smallest glass he can find for your beer. This experience is the complete opposite in the other bar these bar staff are can’t do enough, you are served with in minutes of waiting and the sports bar was a lot busier by far than the main bar (I wonder why?) I am not saying don’t tip as that’s all part of showing your appreciation of the service you have received but the hotel management need to educate “some of their staff” on the way that they solicit those tips Would I go back to this hotel?? YES provided this issue was addressed

Our room was infested with termites and hotel did absolutely nothing from a customer service perspective. Staff was rude and not helpful. Hotel design is strange, everything is far apart and requires shuttle service. Spent more time waiting for shuttles than enjoying our stay.

I had an amazing solo trip at Meliá and could not have asked for a better experience! From the moment I arrived, I felt welcomed, safe, and truly cared for. The resort is beautiful, the food was excellent, and the atmosphere was perfect for both relaxation and fun. What made my stay especially memorable was the incredible animation team. A special thank you to Maria Rosa and Yefriesis, who went above and beyond to make me feel included and welcomed. Traveling solo can sometimes feel intimidating, but they made me feel like part of the family from day one. Their energy, kindness, and genuine warmth made every activity enjoyable and every day brighter. They took the time to get to know guests, encouraged everyone to participate, and created such a positive and fun environment. Thanks to them, I made wonderful memories and never once felt alone during my stay. If you're considering a stay at Meliá, I highly recommend it. The staff's hospitality is exceptional, and the animation team truly makes the experience unforgettable. I can't wait to come back!

Mary was awesome! She took her time. Roselyn greeted me when I first walked in. It was perfect and reasonably priced for a relaxing facial and massage.