TripAdvisor Traveler Rating

Beautiful location. Room was clean and view of the water was gorgeous. Hotel staff very friendly and provided great customer service. Every question we had and every need was answered. Can't say enough good things about our time there. Bike rentals, taxi service, close grocery store....lots of amenities. Water is clear (we saw lots of fish large and small and a stingray) just standing in the water, sand is soft (and hot!), plenty of beach chairs. We got beach service once, but ultimately decided getting our own dtinks was faster. A wonderful vacation.

We have been to the RWI many times and it never fails to meet all of our expectations, the location is amazing, you are basically a few steps off of Grace Bay. The rooms are well maintained and cleaned everyday. All of the staff are amazing, very polite and helpful, nothing is too much trouble. The bar is a great place to start the evening or end it with a good vibrant crowd most of the time. As with most things in the TCI it’s not cheap but it’s definitely worth a visit, in fact we are going back for our second visit this year.

1. They moved our room three (3) times over two (2) days to get an air conditioner that worked. The first night we slept in 85 degrees. They comped us $150 dinner. 2. The second room they moved us on Day 2 smelled like smoke and could not get any cooler than 84 degrees. This is a non-smoking property. 3. At 7pm on Day 2 they moved us to Room 314M, on the ground floor. We paid for a balcony view. The exterior door facing the property DID NOT LOCK. From a safety perspective this was scary especially since we were right across from the pool and property restaurant. We ended up propping a bar stool against the exterior door at night to prevent the door from flying open in the middle of the night. During the day it stayed wide open. 4. The TVs in 314M did not work. The instructions to turn them seemed simple, but none of the channels worked. There was no screen mirroring or chrome casting on any of the TVs either. 5. We actually thought the room above us was moving furniture between 10pm and 1am a few nights. We complained to the front dest again of course but were told the guests were “Dominican” and just loud. SMH? 6. As far as amenities, the pool was nice and quiet but the entire tire on one of the “free” bike we rented came off the wheel base about a mile from the property and we had to walk the bike back to the resort to get it fixed. We didn’t use the bikes again because we were afraid to get stranded. The front desk ladies had a good laugh but didn’t offer any apologies. It took them 20 minutes to figure out which locks went to which bikes. Keep in mind- you can only rent bike and beach equipment between 8-3:30pm daily…. 7. The ladies at the front desk were extremely unfriendly at all but the bellman and grounds keepers were very friendly and helpful. 8. The restaurant on site is a little pricey. They do have a happy hour from 5-7 but the drinks are small. I suggest renting a car and exploring other restaurants very close and reasonably priced.

We've been to this resort multiple times. The property is always beautifully manicured and bright with flowers. The staff extremely friendly from the rum punch and cool towel greeting to the gentlemen at the towel hut and bar staff. We love an in room washer dryer, the cleaning women left extra towels I'd asked for. This resort is safe and the BEACH FRONT AMAZING!! We have tried less expensive (awful) to higher end hotel down the beach but Royal West has been a consistent value and pleasure to stay at.

Our stay was disappointing and fell well below the standard we expected. When we arrived, our room had clearly not been cleaned properly. We discovered bloody stains on the bed sheets, there was hair stuck to the shower wall, and hair was threaded throughout the bath towels. Finding the room in that condition upon arrival was completely unacceptable. To make matters worse, the mattress was incredibly uncomfortable, making it nearly impossible to get a good night’s sleep. A relaxing vacation is hard to enjoy when you can’t sleep. The refrigerator also emitted a very loud, high-pitched noise for the first three nights of our stay. Although it was eventually replaced, it should have been checked and addressed immediately rather than leaving us to deal with the constant noise for several nights. Another thing to consider is the hotel’s location. It is removed from the main hub of Grace Bay, making it very car-dependent. If you aren’t renting a car, as was our case, there is very little within walking distance. It’s a real pity because the hotel grounds and beach are beautiful. The property has potential, but it needs significant improvement in its customer service, attention to cleanliness, room upgrades, and the overall way guests are treated. The level of service we experienced was well below what we would expect from a FOUR-star hotel. The cleanliness, comfort, maintenance, customer service, and location made for a very disappointing stay. We would not stay here again and cannot recommend this hotel based on our experience. That said, the beach is breathtaking, with crystal-clear turquoise water and soft white sand. We would absolutely return to Grace Bay—but we would definitely choose a different hotel.