Overview
Pamper yourself at Hotel Marina El Cid Spa & Beach Resort, combining colonial and modern styles. Enjoy wide expanses of white sand, clear waters with spectacular underwater life, ideal for snorkelling and diving at the Puerto Morelos National Reef Park located in front of the hotel.
Resort fees include
- Basic Wi-Fi for 2 devices per room
- Late check-out for 2 hours after the check-out time (upon availability)
- Transportation between Hotel Marina El Cid Spa & Beach Resort, Ventus at Marina El Cid Spa & Beach Resort and Ventus Ha at Marina El Cid Spa & Beach Resort
- Access to the gym
- Concierge services
- Resort Credits for Spa Treatments and Products, Romantic Dinner, Marina Services, Retail Outlets, Pronatours Excursions, Day Pass and Room Upgrades.
- Credit amounts are neither transferable nor refundable, cannot be redeemed for cash and only one credit can be used per every purchase. Not valid in conjunction with any other promotions or discounts. The Hotel's Terms and Conditions apply and are subject to change.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
500
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Pillow menu
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Turndown service
- TV
- Pillow menu
- 2 double beds, and 1 murphy bed
- View of the Pool, Garden or Ocean
- No more than 5 guests in the room
- 2 double beds, and 1 murphy bed
- View of the Pool, Garden or Ocean
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 5 guests in the room
- Pillow menu
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Turndown service
- TV
- Pillow menu
- 1 king bed, and 1 murphy bed
- No more than 4 guests in the room
- 1 king bed, and 1 murphy bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Pillow menu
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Turndown service
- TV
- Pillow menu
- 1 king bed, and 1 murphy bed
- Garden view or Ocean, Pool or Garden View
- No more than 4 guests in the room
- 1 king bed, and 1 murphy bed
- Garden view or Ocean, Pool or Garden View
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Pillow menu
- In-room and / or terrace hot tub
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Turndown service
- TV
- Pillow menu
- 1 king bed, and 1 murphy bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, and 1 murphy bed, or 2 double beds
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Pillow menu
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Turndown service
- TV
- Pillow menu
Platinum Club Service includes:
- Guaranteed Ocean View accommodations.
- Top-of-the-line extra comfort beds and linens.
- Dedicated check-in and checkout areas.
- Reservation of palapa huts on the beach.
- Welcome fruit basket & wine bottle.
- Late checkout (3:00 PM), subject to availability.
- Turn down service.
- Chocolate covered strawberries upon arrival.
- Room aroma menu.
- Bathrobes and slippers.
- Beach bag.
- Complimentary access to the Platinum Club lounge (Premium beverages, snacks, fruit, and computers with Internet available at the Platinum Club lounge area only, TV,newspapers and books).
- 1 king bed, and 1 murphy bed
- No more than 5 guests in the room
- 1 king bed, and 1 murphy bed
- Minimum 1 adult, maximum 4 adults
- Maximum 4 children
- No more than 5 guests in the room
- Kitchenette
- Living room
- Pillow menu
- Two balconies
- Two bathrooms
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Turndown service
- TV
- Pillow menu
- 1 king bed, and 1 murphy bed
- No more than 5 guests in the room
- 1 king bed, and 1 murphy bed
- Minimum 1 adult, maximum 4 adults
- Maximum 4 children
- No more than 5 guests in the room
- Butler service
- Kitchenette
- Living room
- Pillow menu
- 24 hour room service
- A/C
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Turndown service
- TV
- Pillow menu
Platinum Club Service includes:
- Guaranteed Ocean View accommodations.
- Top-of-the-line extra comfort beds and linens.
- Dedicated check-in and checkout areas.
- Reservation of palapa huts on the beach.
- Welcome fruit basket & wine bottle.
- Late checkout (3:00 PM), subject to availability.
- Turn down service.
- Chocolate covered strawberries upon arrival.
- Room aroma menu.
- Bathrobes and slippers.
- Beach bag.
- Complimentary access to the Platinum Club lounge (Premium beverages, snacks, fruit, and computers with Internet available at the Platinum Club lounge area only, TV,newspapers and books).
Amenities
Lobby
Lobby
La Marina
Hacienda Arrecife Restaurant
El Alhambra
El Alcazar Restaurant
Trattoria Di Gulio
Macondo Bar
Fitness Centre
Beach
Spa
Spa
Spa
Pool
Pool
Macondo Bar
Kids Room
Kids Room
Teen Club
Location
Reviews
TripAdvisor Traveler Rating
Beautiful Rooms, But Significant Disappointments — We Won’t Be Back
rlf-travles (Overland Park, Kansas) on Apr 19, 2026
Reviewed by a well-traveled couple celebrating 20 years of marriage My husband and I have been frequent travelers both before and after having children, typically visiting all-inclusive resorts at least 17 days per year. We chose El Cid for our family’s spring break after touring the property the previous year while staying at a neighboring resort — we were genuinely impressed and looked forward to our stay for months. We booked a two-bedroom suite with ocean view and had high hopes. Unfortunately, the experience fell short in nearly every category that matters to us. The Beach — Disappointing We actually toured this property in person the year prior, so this was not a case of being misled by photographs. However, during the tour we were deliberately kept at a distance from the beach and shown sweeping views from afar. It was not until we were actually staying as guests that we understood why. The sand barriers that have been constructed create what can only be described as a stagnant lagoon that is unpleasant to be near. Reaching actual swimmable beach requires walking a considerable distance. In hindsight, the tour route was intentionally designed to prevent prospective guests from getting close enough to notice this. For a beach resort, this is a significant drawback and was the first sign that the stay would not meet our expectations. The Room — The Clear Highlight The rooms are genuinely outstanding. Ours was spacious, immaculately clean, and offered a beautiful ocean view. The housekeeping staff deserves special recognition — this was unquestionably the brightest spot of our entire stay. The one caveat: the pillows are extremely firm and uncomfortable. Fortunately I had read prior reviews and came prepared with my own. I would encourage otero to do the same. The Pools — Extremely Frustrating This was our greatest disappointment. The pools are at full capacity before 7:45 a.m. with no relief throughout the day. One morning I was at the pool by 6:30 a.m. to reserve chairs with towels. When we returned at 7:15, our towels had been removed and our chairs taken. We did not use the pools a single time during our seven-day stay. Combined with the beach situation, our family — including our teenage daughter — returned home without any sun exposure whatsoever. When she went back to school, her classmates asked if the trip had been cancelled. The Restaurants — Exclusionary and Inconsistent The food overall is repetitive and does not meet the standard we have come to expect at comparable resorts. More frustrating was the attitude surrounding restaurant reservations. Despite repeated attempts, we were only granted access to the marina restaurant once and the Mediterranean restaurant once over seven days. The staff member managing reservations was consistently dismissive and unwelcoming. To be fair, the wait staff throughout the resort was exceptional — we tipped generously each evening because the food quality and reservation difficulties were clearly not their doing. Final Thoughts This trip coincided with our 20th wedding anniversary, which made the disappointments feel more acute. We love Cancun and return regularly, but we will not be returning to El Cid or any affiliated property. For the price point and the expectations set during our tour, this resort did not deliver. We hope this review helps other experienced travelers make a more informed decision.
Fabuloso!
vcmi b on Apr 18, 2026
My wife and I had an amazing time at this resort. The food, amenities, the service provided by Saul, Sebastian and Mary was superb. This was one of our best vacations ever!
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