TripAdvisor Traveler Rating

Overall our teenagers would rate this resort 5/5. My husband and I, who have traveled more would give it a strong 3. Endless things to do (pool, whirlpool, cliff jumping, activities, pool bubble party, excursions) and no one went hungry. Rooms and service were all excellent!! Teens said they would come back here in a second!! Downfalls; the beach was horrible. They didn’t their best to clean it daily but they can’t keep up with seaweed. It’s endless. Al la carte reservations only for 9:00 or 9:30 pm. We wound have a “snack” at the buffet and eat supper later. Could not book anything at a decent hour. Which meant we missed all but one of the nightly entertainment. We had to leave half way through to make our reservation. They would only let us book 2 at a time. But still very late to eat. And lastly… ugh! We paid $40 US right off the plane for what we’re still unsure. Refundable they said but no refund ever made or offered. Then they wanted us to sit through a 90 minute presentation so we could receive reward credits and a free excursion. We refused and the heat was on. They pressured us over and over again. All we wanted to do was have a relaxing vacation. We had to just walk away. We booked excursions through a company running out of the hotel. Plus, once we got to the hotel the first night there was a $150 resort fee (which we didn’t realize) and they gave us 4 Wi-Fi passwords. We are a family of 5. But no worries, for a fee we could get another password. It was endless with people pestering for money. We came to this resort because the website had said it is perfect for families 5+. Mmmm….for a price. It’s been 10 years since we’ve been to Mexico so maybe this is how they all are.

We just completed another two-week stay at El Cid. As always, we had a tremendous time. Special thanks to our friend, Iker Valencia Romero, who is always helpful in so many ways to help us with the ins and outs of membership. Gregorio at Mercado de Dolores and Noe H. Moreno, the daytime coctelero at the Marina lobby bar are also favorites, as is Ricardo at breakfast at La Trattoria d'Gulio. We thank Alejandro, the butler who helped out when one of our personal butlers had a day off. But most of all, it is our personal butlers, Ricardo Martinez and Sebastian Moyao, who truly make El Cid our second home. My son and his partner visited the resort for the first time from February 7 through 14. Ricardo and Sebastian went above and beyond to take care of them. We arrived the day they left and the superior service just continued for my wife and I. We will return in nine weeks for a family vacation for seven adults. It will be our third visit in a six-month span. We can't wait to be back. ¡Gracias, Ricardo y Sebas! ¡Nos vemos pronto!

Jorge at the adult movie Rooftop Bar was the bomb! He is definitely an expert mixologist and has a great array of drinks and mixes at his disposal. He made me a drink he called a Quixote and bougainvillea margarita! He was amazing to us all week!

We had the pleasure of being assisted by an exceptional butler Burelo during our stay, and his service was nothing short of outstanding. His professionalism, efficiency, and attention to detail were remarkable. He ensured every reservation, request, and arrangement was handled flawlessly. His responsiveness was immediate, and his ability to anticipate our needs truly set him apart. He exemplifies five-star service and represents the resort at the highest level. We sincerely appreciate the dedication and care he provided throughout our stay.

We had a wonderful time at El Cid. Food was great. Accommodations were very comfortable. Our butler, Braulio was awesome! We love the bubble party and the water aerobics. Nicely equipped gyms to work out in lap pool in the morning if you want to do some swimming.