TripAdvisor Traveler Rating

My husband and I have been to several resorts in this area and have had good experiences. Not at this resort. We were there for 4 nights over New Year’s Eve and were not able to do any dinner reservations because they said they were all Closed for New Year’s Eve and New Year’s Day and the other nights were already full. We are both vegetarians and had a very hard time finding anything edible to eat besides the breakfast buffet. We ordered the “veggie burger” from room service and it was literally steamed mixed stir fry vegetables in between a hamburger bun!!!!!!!!????? Ridiculous. Usually there is at least pasta at the buffets for us to eat and there wasn’t even that. We literally had to ordered mashed potatoes and a cheese quesadillas for our lunch and dinner meals. And that was gross. The rooftop adults only pools were really nice and the buildings are beautiful but the signage and communication for the rest of the resort was extremely lacking. We were so confused where anything was. The staff seemed overworked and not very helpful- usually that’s why we love Mexico is the resort workers are usually so friendly and helpful. Didn’t get this feeling here. The beach was also not good but we did know that in advance. But if you are a vegetarian do not come to this resort or bring lots of protein bars.

The grounds of this resort are some of the most gorgeous I’ve seen at a resort. There is nothing left uncared for. Simply beautiful. The staff are trained well and are very attentive to their roles. The food is good and portions well delivered for an all inclusive plating- eat it all and have more or enjoy and no waste. There is adequate opportunity out for recycling which is nice throughout the resort. The big downfall for this resort and it is a downfall is the dinner reservation system. You can only book one sit down prior to arrival and then two more each day when you are here. Then, when you are doing this, it seems the only seatings available are very early or very late. Not at all convenient. Another bonus that must be mentioned about the grounds are the wildlife- it is abundant and wonderful. All safe and sound fun to see.

Went for a 4 night getaway with my bestie. Had a blast. First room we were given was very musty smelling so we asked to change rooms. They charged us $50/night tk upgrade but was absolutely worth it! Beauty ocean front room. There were lots of pool options. Lunch and breakfast were fantastic. Dinner was my only complaint. Reservations were extremely limited. We never got a reservation before 9pm. But it was just the 2 of us so we made the best of it. If we were traveling with our famlies that would have been a deal breaker. Service was great. Everything was great. I would absolutely return!

We had 4 couples n Freddy n Ricardo were our butlers for the week. They contacted everyone twice a day to check on us, fulfilled every request n our rooms were ready for the night when we got back. We are not a very needy group n they exceeded our needs. Been many times n they upheld the reputation of El Cid butlers! Eric Parker

This place has good Wifi connection, the food was fine and the activity pool was fine. But it has alot of mosquitoes and I got bitten all over my legs. Never coming to this resort again.