Hotel Marina El Cid Spa & Beach Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

10040 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Fantastic experience

727andrinah on Feb 16, 2024

We had a great time at Marina el cid hotel. We enjoyed every minute in there. Food and service was excellent! A big shout out to Luis Soto, he was beyond friendly and very accommodating!! We highly recommend this place to everyone. It's a great family environment!!

TripAdvisor users rated this property 4 out of 5

Too short

TravelRN_23 (Hanover, Pennsylvania) on Feb 16, 2024

This is our second time here. This time we brought friends. I believe the last time we were here 5 yrs ago food was better than this time. We enjoyed the Mercado for lunch. My husband loves the frozen frappes there! They definitely could have 2 machines running to keep up with demand & popularity. Our favorite restaurant was the French. We loved the French onion soup, muscles and shrimp toast. Desserts through out the resort were sub par. We all enjoyed the nightly entertainment. Of course the guys likes the Latin dancing ?? the best!! Outdoor taco night, heard a lot of people complain about the lack of seating. The weather wasn’t the greatest- cloudy and very breezy. I was just thankful it didn’t pour raining while we were there. I did hear people complain about the pool water being too cold. I’m more of a ocean person and can vouch that the ocean was much warmer than the pool. The beach is what it is. They are trying. My understanding is that a hurricane destroyed a lot of the beach area. I definitely remember it being much bigger the last time we were there. The sand barriers were difficult for me to get up over and I needed the help of my husband. We did get talked into doing the timeshare presentation, which I said I wasn’t going to do. I must say that of all the presentations we’ve ever attended- Marco had a great personality. He is by far the best presenter we’ve ever had! Although we did not buy. Enjoyed massages. Do the indooor massage as it is a much better experience than the outdoor one. Guys went fishing one day. Water was choppy but husband said first mait Johnny never stopped. As the boat was swaying, Johnny kept moving right along cutting and baiting the lines. The Mercado chef/ staff graciously cooked the fish up for us when we got back! We had butler service with our platinum status. I will say by far the best experience was with Ivan and Calle our butlers. They checked in everyday to see how we were doing and to see if we needed anything. They went above and beyond for making our friends Anniversary & Birthday special. We met a lot of friendly people while here & diss appointed that the week went by too quickly.

TripAdvisor users rated this property 4 out of 5

Nice Resort

debbruno82 on Feb 15, 2024

This was the second time we were here in 4 years. Pros: very clean, staff is excellent, lobby bar entertainment was nice, Marco at the Tiki Bar on the beach was awesome. Many activities for all that wish to participate. Cons: The nightly shows at the conference center were very similar, if not the same, as 4 years ago. We were ignored at the Abnia Bar one night for 10 minutes and left - it was not busy either. Having to go to a "90-minute" presentation that turns into a 3.5 hour presentation absolutely stinks! We vowed not to go, but got talked into it. Ruined our day!

TripAdvisor users rated this property 1 out of 5

El Cid Vacation club (Timeshare)

V8624DM (Rockville Centre, New York) on Feb 13, 2024

This review is more about their timeshare offerings. The hotel is beautifull and this helps them lure you into falling into the scam of buying a vacation package that is a lie. they offer you free activities to get you. . I am having nightmares thinking about this scam and the so far the nearly $6000 taking from me without any actuall usage. Be aware, the package does not include the inclusive benefits, you get the smallets suite avialable with the $40,000 20 year package. You can only book slow times, they sale you other benefits that are lies, like trading vouchers internationally for little money but in reallity cost you more money. if you fell for it, you still have 5 businesss days to cancel legally, if not you will be in a ordeal. send a certified letter by mail ASAP if between the 5 days. They stop answering my calls after I question my disastifaction without even trying to make it better for me. They tell you is not a timeshare but it is. the legalk contract is a shame, if they were selling gopod product they will warratee money back.

TripAdvisor users rated this property 4 out of 5

Very enjoyable!

Wendy C on Feb 12, 2024

All the staff were very friendly and helpful. Lots of grounds keepers, great bar tenders. Rooms are a little old and could use some updating, but were clean and comfortable. Housekeepers were fabulous. Grounds were beautiful. Food was pretty good, although I preferred the al a carte evenings we had. Fun for kids. Had daily activities around the pool which both kids and adults enjoyed!

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