TripAdvisor Traveler Rating

Great service, delicious food and spacious rooms with ocean view. Being celiac I have to rely on staff to accommodate my dietary restrictions and I have never had any issues in the three times we’ve been there. Planning another visit in November.

Beware of tour agents at the Cancun airport pretending to help you with transportation. They are signing you up for a timeshare tour at El Cid Spa and Marina. When you arrive for this tour your ID is taken and they don't automatically give it back. They also allow unauthorized people to pick up the ID. This happened to me and he kept my ID for 6 DAYS!!! It wasn't until I said I was reporting him to the authorities that he returned my ID to another unauthorized person.

Great hotel! The service is outstanding, and the food better than we expected. The People who work there really makes your stay worthwhile.

We loved the location. The staff is the friendliest. We were always looked after. The cleanliness was outstanding. Food was fresh and plentiful. Can’t wait to return.

El Cid is like three different high-quality resorts mixed into one mega-star complex and vacation experience. Each area of El Cid offers a unique experience, giving you the freedom to choose how to spend your vacation. You can go from fine dining at the Akkad to buffets and bars at the next lobby, or move from quiet jacuzzis in one area to water slides and pool volleyball just around the corner. While couples enjoy piña coladas and watch the sunset at the adults-only rooftop, families can swim with dolphins down the beach. I enjoyed the greenery and the small details of attentive service given at our lobby, which all justify my five-star review. Highly vibrant but also relaxing, El Cid provides variety for everyone to enjoy.