TripAdvisor Traveler Rating

We enjoyed the serene close to Nature setting by the sea of El Cid in the building (#18) we were lodged in. The pools - esp the infinity pool - and the buildings, landscaping and facilities are spacious and beautiful. However, the meals were very hit or miss across the different restaurants : Some - like A'akat, Mediterranean and Italian were very good. But others (including the French and seafood restaurants) were poor in both food quality and service. Drinks available were far too limited - only one beer and three wines by the glass. And the wines were quite insipid and tasteless. Most staff were courteous and helpful. However, guest services were marred by an overly aggressive focus on selling time shares. And the hostesses in several restaurants were reluctant to allow choice of seating. The nightly entertainment shows were enjoyable - especially the Mexican culture ones. Overall, we enjoyed our time at El Cid. Especially the serene landscaping, closeness to the sea and to nature in the building (#18) we were in. Nightly shows - esp Mexican culture -were very good. Were it not for the points raised above, notably hit-or-miss food quality, poor drinks selections and spotty service - we would willingly consider returning.

We are here now and having a wonderful time..we would like to send a special shout-out to Manual who made our special time special..a very nice person that always had a smile .Room service was limited but everything was great.

This lovely resort used to be my home away from home....I cried when leaving. I am.a owner here have been for years..I have many friends I would call family here. This year I was less than impressed, from reservations for supper to getting a occasional drink on the pool deck was a hassle, The food was good but not what used to be either from.lack of non seafood choices at the marina restaurant ( allergies to sea food but family loves it) to tougher meats or very raw meats at alkat ( I sent back 2 times) to food being warm at best when served to me. LIKE I said millionaire points owner. Trying to get reservations next year was a chore ( was told new policy only able to make reservations 12 months in advance, always has been 16 month years prior, to not enough rooms for owners, So this being said the doubling of my maintenance fees I find ridiculous.....MY butler on the other hand was and always Is the class above all.... I would recommend this place if somethings were fixed but at this time with the lowering of hospitality and owner care I would have a hard time.

Beautiful resort. The grounds, rooms etc. - everything is so nicely kept. What's especially nice is the staff. All of them are so friendly and pleasant especially dining waiter Antony and pool server Ricardo 2.0. Easy access to the other El Cid resorts which we took advantage of. Also easy access to the buses that took us downtown or wherever. What was lacking for us was a place at this resort where we could play cards after dinner. The one bar that is available is dark and the setup doesn't work for card playing.

Thought the resort claims to have different restaurants of different cuisines. However it has the same exact menu and items for Javanese, Mediterranean, mexican eveery restaurant has the same menu. limited activities for children. Also if you think you need beach, this is not the resort. Its just resort, pools and restaurants located and made beautifully. It has no beach kinda thing.