TripAdvisor Traveler Rating

This was such a wonderful trip!! Whenever we needed anything, Ivan and Cali were there to help every time. They let us know what was going on everyday and reminded us of our dinner reservations. I loved that they told us where to go and organized the rides for us. My only recommendation is to have pillows that aren't so big and thick. I bring my own pillow when I travel, so I don't have issues with them. But Ivan made sure we had softer pillows. He also told us to be sure to check out the sunset at RUF. It was wonderful!!

Just got back. Lot's of things to write about. First we were in a platinum room. Room was dated but good. Good size room, nice Oceanview balcony, large shower, microwave in room, refridge, and very clean. Housekeeping was a 10. Service was very good all around, lot's of staff, friendly , no complaints about staff. What was odd was the food service. Most restaurants was by reservation. Lunch was only available at Delorise. Hard to find food available unless you got schooled on the in's and out's of this resort. There was no food at the pool's like at most all-inclusives. There are 3 resorts in this complex, Hotel Marina, Ventus and Ventus Ha. There are exchange privileges at all 3 resorts but the only place to eat at lunch is at Delores. Dinner the only buffet (no reservation restaurant) was in the Hotel Marina lobby. Food at time was challenging because we didn't have reservations at a specialty restaurant. There was a variety of pools, a number of bar's but most closed early and a lot of bano's. A big lack was phone service. Telcel signal was not reaching this resort so you have to rely on wi-fi which was sketchy. If you want to watch TV in the room hopefully you understand Spanish because the only consistent English channels were the news channel. The beach is a zero, due to hurricane damage, but again the pools were great. Well maintained, lot's of loungers, waiters bringing drinks and a great view. Something I also never had at a all-inclusive was a ice machine in my building, but there was one, and it worked. So to sum this up, now that I know how to find food, great pool, but bad communication by phone, wi-fi, and no English TV channels I would look into a all-inclusive that checks all the boxes.

Members for 15 years! And there are wonderful people who make our vacation perfect Bar: Francisco and Juan also Noe Restaurant: Edelmira, Paco, Gamaliel Butler: all are fantastic, but our favorite is Julio Concierge: Sergio and Berenice

The hotel is very beautiful and kid friendly. We came fishing and traded a presentation on a second day for snorkeling. The property definitely has an elevated vibe with fancy pools and fun architecture. What we came for was the marina activities. AM Star tour services sent us fishing for the day on the vessel Mezcal. The captain and first mate did everything from getting our music to play off of our phones to baiting our hooks and hooking the fish and handing either my wife of I the rod with fish on. We caught a Mahi Mahi, an Amberjack, and 8 Red Snappers on the 4 hour fishing trip. I am a partial paraplegic and was assisted in any way possible. Book a trip with these guys and you'll have a good time. At the end of the day they brought us and 2 of the red snappers to a fancy restaurant where they were expertly prepared.

Everyone at El Cid is very friendly and helpful. The food in all of the restaurants is excellent. We always look forward to our return trip to El Cid.