TripAdvisor Traveler Rating

Absolutely a terrific time the staff is excellent , the facility top notch and the hospitality outstanding. This is our 5th visit snd it never disappoints. Orlando and Ore took super great care of us all week. Highly recommended!

I wanted to add to my previous review 2 very special people who have waited on us when we go Gamaliel in the Akat restaurant he is fabulous and Alaam in the Italian for breakfast and the Delores for lunch !!! Both are just the very best at accommodating and making us feel at home!!! Kudos to both these gentlemen

We had a good time at the resort, but missed some of the amenities that other resorts offer - mainly free wifi service and a more extensive room service menu. Also, there really is no beach to enjoy at the resort.

Stayed at Marina El Cid Ventus for 7 days. The resort itself is nice, but the staff treatment completely ruined the experience. One day the Ventus lobby employee yelled at our party of 8 after making us wait 20 minutes for a cart (you have to take a cart because some restaurants are across the street). He then took over the cart and drove us the long way around the resort while being rude the entire time. Completely unacceptable behavior. For a 5 star resort, this was extremely disappointing. We won’t be returning and would not recommend it based on how we were treated.

As the title suggests... two major shortcomings that will prevent a return trip: 1. Beach quality: Was expecting at least a basic beach experience. Alas, the beach is literally unusable due to lack of sand, massive (ugly, unscalable) wave break barriers, and of course the sargassum. Do not visit this resort expecting a beach experience. 2. Sun chairs: I know this is a problem everywhere, but I have been to the Caribbean 15 times, several times to Mexico, and have never see a worse example of sun chair 'towel reservation' than at this resort with absolutely no attempt at managing the problem. Nothing available after 8am. Stressed out just trying to find chairs for my family to sit ever day because other guests claim chairs at the crack of dawn but decide to visit the pool some time after lunch. It was so bad. Interestingly, both of the above issues are linked. If there was a reasonable beach, as claimed in hotel photos, you wouldn't have 100% of your guests battling over pool seating. Sorry Marina, I'd give you a 3, maybe 3.5 stars at best!!