TripAdvisor Traveler Rating

I would highly recommend and go back and I’m already planning on my return as well as having enough for the vacation package. I enjoyed everything. I wasn’t sure who to tip, and it’s hard not to want to tip everyone. Everything was amazing.

Great Resort, great food and service. Rooms are clean with firm mattreses and pillows. Maids also come at night with clean towels shampoo, conditioner, lotion. soap if needed. This is definitely a pluss!. Air is perfect in rooms and mimi bar is cold and restocked daily, if not call room service and they will send what you need right away. The Delores buffet is the best buffet. Retaurants are all good. My favorites is the Akaat, The Marina and Mexican at night. My husband and I have been going to Mexico for 27 years and this resort has the best food, There is also room service which is included. We tried it at night the day we arrived and once again at 4:00 oclock in the morning the day we left. The food was very good and had a nice selection. There are a wide variety of pools all clean and with bars, the activity pool is the only one with a swim up bar. Service at all pools and bars were great The shows at night were good and I enjoyed the music offered at night in the lobby bar. One night a jaz player, another night a harp and also a guitarist another night. This resort is amazing, food and service excellent!! They provide rides to were you are going in golf carts if you are to tired to walk. This is a nice touch.The only thing this resort needs inprovement in is the activity team. They have volleyball water polo and crazy pool games but the team dosent work at getting this going. We organized volleyball a few days. This is important because you meet more people and have so much fun playing games that you have fun memories and want to go back again. Also thank you for providing a smoking area across from the loby but it needs a bench or something to sit on so you can relax and enjoy your cigarette, Go to the El Cid you cant go wrong. I would like to thank all the staff at The El Cid (too many names to mention) for the excellent service and welcoming to their beautiful Country.You have made my vacation so enjoyable I have so many good memories to shar because of all of you. Thanks!!!

We have a bad experience at this hotel. We have an all-inclusive package from Sunwing, but before check-in, we were asked to pay $37 as a hotel fee for two people. We informed her that we have an all-inclusive package, but the hotel employee didn't even want to hear from us. After paying the fees and in order to follow up with Sunwing, we asked for the receipt and she refused to give it to us under the pretext that it is a mandatory amount and therefore, there is no receipt. We asked to speak with her manager and she refused because according to her everything was fine.

Excellent family resort. The staff are friendly and responsive. The food is delicious. And the ambiance is tropical, lush and relaxing. We appreciate the efforts to renew the beach and are looking forward to seeing it next year.

We have been going to Marina El Cid for several years, but hadn't gone since Covid hit. We were pleasantly surprised that not only had they maintained the quality of the original resort, but they had grown significantly with new rooms, restaurants and bars. There are so many types of restaurants to choose from and the butlers and concierge, servers and housekeepers were all phenomenal. We are already planning our next trip here.