Active Advisories
Hyatt Zilara Cancun will be closed from March 31, 2025 – December 1, 2025, to fully renovate and upgrade this property.
Overview
Beachfront with breathtaking views of the Caribbean Sea. This adult-only, all-suite, all-inclusive resort, combines outstanding facilities with exceptional amenities.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
310
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed
- Partial ocean view
- No more than 2 guests in the room
- 1 king bed
- Partial ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Coffee maker
- Jetted tub
- Pillow menu
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 2 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Coffee maker
- Jetted tub
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed
- Oceanfront
- No more than 2 guests in the room
- 1 king bed
- Oceanfront
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Balcony
- Coffee maker
- Connecting rooms available (subject to availability)
- Jetted tub
- Access to the Zen hydrotherapy circuit, included for all guests per room, 1 per stay, reservation required.
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed
- Beachfront
- No more than 2 guests in the room
- 1 king bed
- Beachfront
- Minimum 1 adult, maximum 2 adults
- No more than 2 guests in the room
- Coffee maker
- Dining room
- Jetted tub
- Semi-private pool area
- Access to Chef's Plate, included for all guests per room, 1 per stay, reservation required.
- 24 hour room service
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar stocked daily
- Safe
- Slippers
- Turndown service
- TV
Exlusive access to Chef's Plate restaurant (reservations required)
Amenities
Exterior
Lobby
Pool
Sunset
Lap pool
Beach wedding
Time Out Sports Bar
Coffee House
Maria Marie
Asiana Restaurant
Cabanas
Cabanas
Pelicanos Restaurant
Spice
Spa circuit area
Fitness centre
Balcony views of the ocean
Location
Reviews
TripAdvisor Traveler Rating
Full review for one of the best all inclusive vacatoins we've ever had!!
SHemB6818TN (Salt Lake City, Utah) on Feb 13, 2026
After an amazing experience at Hyatt Zilara Cancun, I felt like I had to share an honest review. I’m a big fan of all-inclusive resorts, especially in Cancun and the Riviera Maya, but our stay at Zilara was something else. It was our 10-year anniversary and we were super excited. The team knew about our special occasion and went above and beyond. They upgraded our room for free and surprised us with champagne and chocolate cake in the room. It was the perfect way to kick off the trip. We were surprised to find that almost all the rooms have ocean views. We upgraded to an oceanfront room on a higher floor and the view was just incredible. The room was huge, honestly felt like a suite, and it even had a jacuzzi inside. Super clean, super comfy. There are 7 restaurants and none of them feel like your typical all-inclusive food. There’s Asian fusion, seafood, upscale Mexican, a farm-to-table spot, and a rooftop restaurant with unreal sunset views. Food quality was great across the board. Portions are small but you can keep ordering, and everything tasted fresh. The hotel is located right in the middle of the Hotel Zone, where the beaches are that unreal turquoise color Cancun is famous for. We were lucky and had zero seaweed during our stay. If we wanted to go out to the mall or places like Coco Bongo, we just asked the front desk to call a taxi and within a few minutes one was waiting outside. It’s only about a 5 to 7 minute ride to most of the main spots, so the location felt super convenient without being chaotic. One of the biggest surprises was how quiet the property is. Since all the rooms face the ocean, you don’t get street noise at all. Even with the lively vibe around the pool during the day, the overall atmosphere felt calm and relaxing. At night it was peaceful, and we slept incredibly well every single night. The main pool is an infinity pool with a perfect ocean view. Some parts are chill, others are more lively. They had a foam party over the weekend which was a blast. There are cabanas around the pool that usually cost extra, but the team gave us a discount for our anniversary. Loved every minute there. The service here really stood out. Everyone was professional but relaxed, never pushy. They gave us space but were always around when we needed something. No weird tipping vibes or fake friendliness – just genuine, warm hospitality. We've stayed at a bunch of adults-only resorts around here and nothing else came close. Worth It? This was hands down the best value we’ve ever gotten for a vacation. My sister in law told us to book through Travelingos, a local agency, and I’m so glad we did. They work directly with the hotel and got us way better prices than anything we saw online. Plus, all the little extras we got were thanks to them. Highly recommend checking them out if you're planning a trip to Cancun. Hyatt Zilara was incredible. We’ll definitely be back. Huge thanks to the staff and to Travelingos for making it so special.
Amazing first time experience in Cancun (and spa experience)
Victor S on Oct 19, 2025
First time in Mexico and Cancun. Amazing experience overall. My fiancee and I did the hydrotherapy circuit which involves a couple's massage. We had a nice experience and would highly recommend Bertha Valet (from the spa).
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