TripAdvisor Traveler Rating

Victor Pat at Bugambilia was an amazing waiter.

Lights out the best resort ever. We have travelled the world and stayed at several all inclusive resorts and this is still the best, and will always be the best. We stayed at the resort prior to renovations and needed to return to see if it was even better than before. This time we brought another family couple who have also travelled the world and they were also blown away. We stayed for 9 days, rented Cabana 26 for our entire stay, participated in 2 foam parties, and all the daily water entertainment. Absolutely outstanding. Several options everyday, bikes, zumba, aerobics, poker, volleyball, jenga, u name it you can participate in it. We did them all and loved it. For the people who want to just chill and relax, u can do that too on the other side of the pool bar where it’s quiet and relaxing. Coffee bar-best double expresso every morning and vanilla latte. Coconut ice cream to die for. Cabana service, pool service each day top notch. Us 4 always had full drinks and we were never empty and never waited for refills. Full drinks all day long and as long as you could last. Lobby Bar-great renovation, great location, a drink before heading back to your room after a full day of sun and a drink before dinner. That’s the spot to be. Dinner-crazy outstanding food and presentation. We asked ourselves would you eat that again and our answer was always yes and returned back another night for more. Halloween Night-Spices Restaurant -amazing presentation and food exceptional Day of the Dead Night-Spices Restaurant-you blew us away and topped the Halloween night-unbelievable presentation, food outstanding Silu- 3 dinner nights, one night private room, 2 tomahawks, lobster tail, cooked on the grill in front of you, mouth watering and tasty. Service unbelievable. We truly felt like royalty. Pier 12- did breakfast, lunch and dinner. Again top notch food and service. Extra bacon every morning, calamari to die for, and fish for all fish lovers. Olio-2 dinner nights- we had the privilege, and will forever be thankful of being placed at the front of the pergola over looking the water both nights. We are all from an Italian decent and can be a little biased on eating good Italian food. Well they stepped up and the food was fantastic. All our dinners were beyond our expectations. The special touch they did for us each night will leave us talking about it forever. From all of us thank you for making its special for all of us. Halloween party and Day of the Dead Party-again great night, great entertainment, and kudos for leaving us saying WOW. Speakeasy-the hidden gem-try it out as it’s a little hidden getaway. Ambiance alone will captivate you. Highlight Bar- great way to end the night. We loved the chili nuts, not on the menu, but you ask they will gladly help you out. What was even crazier, a birthday for one of us fell on a day we were there. Unbeknownst to any of us, we celebrated 4 birthday cakes through out the day.. They decorated our cabana, decorated the room, sang to us at lunch, sang to us at dinner, and left a very special thank you. Not expected but they did it and again forever thankful. What makes this place the x-factor is the people. You can’t beat the view and small resort feel, but the people make it all worthwhile. Special shout out to absolutely everybody. From the top to the bottom. I lost count at all the people who called us by name, greeted us daily, but unfortunately never had the chance to be our server or help us. I am sure staff all talk hence why everyone knew us. Be kind and treat them like you would like to be treated. Treat the staff like royalty and they will return the service which they did. Don’t be afraid to tip as they deserve every bit of it. Tip even the lovely ladies who work tirelessly keeping the bathrooms to the highest standard. Forgive me if I forgot to mention ur name or mis spelt your name, but you all know who you are as we did our walk around saying our good byes. Eduardo-thank you for the Halloween certificate David-cabana Ricky-cabana Maya-pool server Jonathan-pool server Orlando-pool server Alex, Roxy, Sandy, Ella, Kiki- Entertainment Carlos, Guillermo-Olio Emilio, Carlos, Angel-Silu Carlos, Ivan-Lobby Bar Jenny,Ricardo,Christian, David, Cinthia, Juan -Pier 12 Till next time thank you all for hospitality, kindness and love Dino, Gina, Anthony and Rayelyn IZZO

Had an amazing first experience at the newly remodelled Zilara. I’ve been wanting to go to this resort since before the remodel, and it didn’t disappoint. Beach, pool, restaurants, maid/room service—we had no complaints. Josue and Miguel at the swim up bar really made our stay amazing, as well as Erika, Roxy, Alex, and Sandy on the entertainment team. We hope to be back soon!

Casa Adelita is a MUST!!! The atmosphere, Chef Adelita and her amazing food, Victor who shared his tequila knowledge with us. All of it was fantastic. They took care of us so well. We were a part of the experience as Chef taught us her recipes. We will be going back and this will be the first reservation we make when we get there. We went on Tuesday. Tuesday and Friday are one menú. We want to go on another day of the week to experience different foods. We LOVED everything!

We've been visiting this resort for over 20 years and were excited to return to see the renovations. We were not disappointed! The lobby, rooms, restaurants, bars, and pool areas all look fantastic. We booked a Swim-Up Suite, as we have on previous visits, and were very impressed with the updates to both the room and the pool. During our stay, we experienced a power issue in our room, but our butler, Rossy, immediately stepped in and had us relocated within an hour. Both Brandon and Rossy were exceptional, consistently checking on us and ensuring everything was taken care of. They are truly valuable assets to the resort. The food at every restaurant we dined in was excellent, but the highlight of our dining experiences was the Chef's Table. Yes, there is an additional cost, but it is absolutely worth it. Our server, Julio, was a delight, and we enjoyed reminiscing with him about our previous visits. Chef David's presentation, creativity, and flavors far exceeded our expectations. We had a truly memorable evening with Julio and David, and we want to thank them for making my husband's birthday such a special event. We look forward to seeing both of you again in December! While we've mentioned a few staff members by name, the entire team deserves recognition. From the bartenders and servers to housekeeping and maintenance, every staff member we encountered was friendly, professional, and exceptional in their service. Thank you all for another wonderful stay. We can't wait to return in December!