TripAdvisor Traveler Rating

After an amazing experience at Hyatt Zilara Cancun, I felt like I had to share an honest review. I’m a big fan of all-inclusive resorts, especially in Cancun and the Riviera Maya, but our stay at Zilara was something else. It was our 10-year anniversary and we were super excited. The team knew about our special occasion and went above and beyond. They upgraded our room for free and surprised us with champagne and chocolate cake in the room. It was the perfect way to kick off the trip. We were surprised to find that almost all the rooms have ocean views. We upgraded to an oceanfront room on a higher floor and the view was just incredible. The room was huge, honestly felt like a suite, and it even had a jacuzzi inside. Super clean, super comfy. There are 7 restaurants and none of them feel like your typical all-inclusive food. There’s Asian fusion, seafood, upscale Mexican, a farm-to-table spot, and a rooftop restaurant with unreal sunset views. Food quality was great across the board. Portions are small but you can keep ordering, and everything tasted fresh. The hotel is located right in the middle of the Hotel Zone, where the beaches are that unreal turquoise color Cancun is famous for. We were lucky and had zero seaweed during our stay. If we wanted to go out to the mall or places like Coco Bongo, we just asked the front desk to call a taxi and within a few minutes one was waiting outside. It’s only about a 5 to 7 minute ride to most of the main spots, so the location felt super convenient without being chaotic. One of the biggest surprises was how quiet the property is. Since all the rooms face the ocean, you don’t get street noise at all. Even with the lively vibe around the pool during the day, the overall atmosphere felt calm and relaxing. At night it was peaceful, and we slept incredibly well every single night. The main pool is an infinity pool with a perfect ocean view. Some parts are chill, others are more lively. They had a foam party over the weekend which was a blast. There are cabanas around the pool that usually cost extra, but the team gave us a discount for our anniversary. Loved every minute there. The service here really stood out. Everyone was professional but relaxed, never pushy. They gave us space but were always around when we needed something. No weird tipping vibes or fake friendliness – just genuine, warm hospitality. We've stayed at a bunch of adults-only resorts around here and nothing else came close. Worth It? This was hands down the best value we’ve ever gotten for a vacation. My sister in law told us to book through Travelingos, a local agency, and I’m so glad we did. They work directly with the hotel and got us way better prices than anything we saw online. Plus, all the little extras we got were thanks to them. Highly recommend checking them out if you're planning a trip to Cancun. Hyatt Zilara was incredible. We’ll definitely be back. Huge thanks to the staff and to Travelingos for making it so special.

First time in Mexico and Cancun. Amazing experience overall. My fiancee and I did the hydrotherapy circuit which involves a couple's massage. We had a nice experience and would highly recommend Bertha Valet (from the spa).

This was the best hotel I have ever stayed in. My husband and I had the most amazing time. We stayed for 1 week and it was an overall wonderful experience from start to finish. The food, restaurants, and coffee shop were my favorite part. Everyone was so attentive and respectful. We also booked a spa day for an extra fee and it was very relaxing. Also, a big shout out to Carlos for capturing beautiful pictures. I loved them. I can’t wait to go back.

Hyatt Zilara Cancun is the best all inclusive resort we have been to in a long time . No complaints, great food and drinks, and of course the superb beach location. - ocean view,

Hotel location is fantastic - on the Cancun hotel strip but the beach is still relatively private. Hotel itself is gorgeous - large lobby in the centre with bar and entertainment area, a la carte restaurants are separate in a garden area which made them feel more intimate. Hotel has more of a party vibe than Zilara Riviera Maya (and younger clientele - mainly 30/40s) but still pretty chilled. Great entertainment in evenings - white party / acrobats / stilt walkers - a step above usual hotel entertainment. Don’t miss the cocktail bar (The Den) which is just off the main lobby area We had an Ocean view room which was huge with a jacuzzi tub, gorgeous view and large balcony. Pool has free and paid cabanas. Free ones tend to be reserved by towels by 7am but no people til lunchtime - hotel should really stop this and limit reserving to 1hr. On pool party days cabanas become crazy expensive but you do get a bottle of champagne or tequila included. Beach has free cabanas all day which always seemed empty. Beach area was lovely if a bit busy - a lot of Instagram photo shoots going on! Food and service at restaurants was very good - good quality meat at buffet too. A la carte weee walk in - Maria Marie was my favourite - allergies well handled. Fantastic omelettes at breakfast! Staff are great but did notice a bit of a Hote at all in how tippers / non tippers were treated - it wasn’t easy to get change at the hotel which didn’t help (bar staff were changing $10 from their own pockets - management should really help with this). On a few days I had no change til after lunch and I was very aware of the difference (servers still polite but noticeably less attentive).