TripAdvisor Traveler Rating

We went here for our 1st honeymoon and anniversary. We got married during the pandemic so we weren’t able to go anywhere for our honeymoon. We decided to go out of the country and treat ourselves because we thought our first anniversary and honeymoon should be grand. And grand we got, Hyatt Zilara didn’t disappoint! We had a swim up king room, did the massage and ate at all the restaurants and everything is top notch.

the most incredible waitstaff, polite, attentive, friendly. Incredibly delicious food in every restaurant. Everything is spotless and cleaned several times each day. All staff very anxious to please and with the best manners.

Best room service food I’ve ever had. Place is spotless. Staff is always available and helpful. Great location. Plenty to see in Cancun but you never need to leave the resort. Just relax and have a good time.

Exceptional and friendly service, great food. Staff constantly cleaning and we're always wearing masks. Really enjoyed a relaxing time. Shows and activities in the lounge every night along with daily poolside activities. Bartenders at the pool are awesome!

This place was amazing; awesome service and high quality food the whole time we were there. We ate at Pelicanos every morning; the fruit-based energy drink was really good and my favorite entree was eggs benedict. By the pool we had amazing service from Ivan, the pool waiter, who brought us lots of drinks and checked in with us often. He even brought a few extra drinks when we didn't ask. :)