Hyatt Zilara Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

13839 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Thank yall

Amber B on Jul 14, 2024

Ivan was the absolute BEST !!! He made my experience phenomenal. This was also my birthday and he remembered the next night we came to eat. Great stand up guy! I will be back to Cancun really soon. Thank you soooooo much for the great hospitality!!!

TripAdvisor users rated this property 5 out of 5

Great experience because of Ivan

Roam05292713886 on Jul 14, 2024

The best waiter on the resort great service and great person to be around we came back twice for his experience at the restaurant he’s the life of the party great personality and big heart I will be returning back because of Ivan we were celebrating my best friend birthday and he made it magical for her

TripAdvisor users rated this property 5 out of 5


Rose Q on Jul 13, 2024

10/5 perfect service! Roberto from spice was amazing!! The food, drinks and service was great! I would 10/10 recommend coming here for a perfect trip to Cancun! A huge thank you to the staff and service that we were given here! I would 100% come again

TripAdvisor users rated this property 5 out of 5

The best people I have ever met. Especially the entertainment team and Fitness instructor.

Karlie Jiali C (Richmond, Canada) on Jul 13, 2024

I and my sisters had an amazing time at Hyatt Zilara. I am so thankful that I have met the entertainment team at Hyatt Zilara. They have given us unforgettably memories. Especially Genaro,Jonathan,Michelle they are so fun and talented. We had so much fun each day with them. We will definitely come back again. Also I would like to thank Fitness instructor José Hernández he was teaching Abbs Circuit,Sunrise Flow and Pilates. He is the best instructor I have ever met. Thanks for them to make our trip especial and energized. Also thanks DJ Michael Mtz Rodri gave us a big smile everyday and we had an amazing time at DJ night. Also I love the food at Hyatt Zilara, especially Punta Vista and AsianaTeppanyaki.

TripAdvisor users rated this property 5 out of 5

5 Year Anniversary Trip!

Caligirlnyvibes (New York City, New York) on Jul 13, 2024

A true 5-star experience. There is something for everyone. If you want to lay by the pool all day, go into the beautiful water, go to the mixology lounge, turn up at the bar night club, lay in bed all day, or eat at their many can! We will be back every year. They really make you feel like you are at home. Tons of activities and the staff is Top Notch.

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