Hyatt Zilara Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

14251 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Exceeded Expectations & Service is Amazing!

Anthony O on Nov 09, 2024

Beach, pool, food quality, overall service, and spa exceeded expectations! Excited to see the product post renovation. A smaller, more intimate resort that supported all our needs. The staff went above and beyond to make our stay a memorable one. Will definitely be back!

TripAdvisor users rated this property 5 out of 5

JOSÉ R was fantastic!

karen a on Nov 09, 2024

José R from avigator restaurant was fantastic! He was so attentive, helpful, and overall joyful! The food was great! Overall the hotel has been amazing! 100 percent recommend! Deff worth the trip and with the visit! try all the food! You wont regret it !

TripAdvisor users rated this property 5 out of 5

Go for ENRIQUE

Peyton Bree K on Nov 08, 2024

We loved this resort for my birthday with friends and go for the staff especially Enrique!! The food and drinks lived up to everything you read! We visited in November and it was the perfect weather to escape the cold! Please ask for Enrique when you visit!

TripAdvisor users rated this property 2 out of 5

Old and tired hotel

308tawnyad (Round Lake, Illinois) on Nov 06, 2024

I have no clue how this hotel has excellent reviews. The hotel is old and tired. There is NO daytime entertainment, no music playing by the pool or in the hotel. Cabanas are rent only and are mostly left empty. The hotel desperately needs a renovation.

TripAdvisor users rated this property 5 out of 5

Hyatt Zilara is the perfect place for an adult sea and sun getaway.

MHeathSyr (Syracuse, New York) on Nov 05, 2024

This trip was our 15th to the Hyatt Zilara property. Our visits started in 2008 when it was a Real resort called the Royal. Although there have been few changes over the years, some thing remain wonderful: Every room has a wonderful view. The weather is reliably perfect. The staff is attentive and helpful. The restaurants are fun. The atmosphere is social and friendly . The music is non-stop and the location on the Zona Hotelera is perfectly situated between the Punta to the north and the great restaurants like Harry's and Rosa Negra to the south.

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