Hyatt Zilara Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 4.5
  • Service 5.0
  • Value 4.5

12913 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

A week in Paradise

ginetteinkingston (Kingston, Canada) on Sep 16, 2023

Hubby and I visited from September 3-10. From the moment we arrived, we were welcomed and service was amazing. Food is great, loved Punta Vista for breakfast and lunch and our waiter Arturo was kind, efficient and fun to chat with! All the restaurants offered delicious food and great service. Our room was an oceanfront king and was immaculate with a spectacular view. Drinks are good and I also loved the coffee shop for my morning cappuccinos after working out at the Sky Gym… which was also clean and greatly equipped. Beach, food, room service, cabanas all great. Honestly .. I’ve been to many all inclusive resorts and this is my favorite. A high recommend for couples who are more about the day life and less the party night life. I’m already planning our next trip, don’t hesitate to try this place.

TripAdvisor users rated this property 5 out of 5

Wow. What a beautiful place.

garyaC2734IK (Houston, Texas) on Sep 15, 2023

Wow. Beautiful place. Check in easy. Transportation easy. Room service was delightful. Staff was superb. The resort is in excellent condition. Restaurants had delicious food. We found the Hyatt to be wonderful in every aspect.

TripAdvisor users rated this property 5 out of 5

Beautiful hotel on a beautiful beach

Paul T on Sep 14, 2023

Beautiful room right on the beach with fantastic views. The pools and beach were amazing. Service was excellent poolside and in the hotel itself. Marco and Gabriel were very knowledgeable and helped me enjoy my stay. I will be back to enjoy this gem again.

TripAdvisor users rated this property 5 out of 5

2023 Cancun Vacation

dtillotson1094 (Carrollton, Georgia) on Sep 14, 2023

Overall our stay was wonderful. Really enjoyed the Tomahawk dinner and the hibachi dinner was good as well. Just wished that the Hyatt would purchase more domestic beers to choose from. Always seem to run out of Ultra the day you stock it. No reason you couldn't serve more domestic beers in todays world.

TripAdvisor users rated this property 5 out of 5

Fun in the Sun

John G (Rochester, New York) on Sep 14, 2023

We stayed for 4 nights and we really had a great time. Marie Marie and the Chef Plate were the food highlights in the resort. Highly recommend paying the extra money for Chef Plate. The food and service was amazing. During the day, it was always fun to watch or participate in the daily activities by the pool. Everything was clean, and the entire staff was extremely helpful and attentive. The drinks were flowing all day and night and never had any issues with the ice ( You know what I'm talking This was more of a couples resort than a party resort, but our little group of five had a fun time. We were having so much fun during the day that we didn't really have the energy for a late night so the fact that only one bar stayed open past 10 or 11 didn't factor in. There were a few upcharges on things were thought should have been included, but overall it was a fantastic vacation.

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