Hyatt Zilara Cancun reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.8
  • Location 4.8
  • Rooms 4.7
  • Service 4.8
  • Value 4.5

14818 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great experience, great people

Rada D (Chicago, Illinois) on Jul 25, 2026

Juan at Bugemvilua really made it for us! A waiter that also sings and makes it fun - is quite an experience! Great job, Juan! The hotel as a whole - stunningly new after renivation

TripAdvisor users rated this property 5 out of 5

Excellent

Christopher S on Jul 25, 2026

Everything was excellent from the service to the food I give Everything a 10. Are 2 servers at the buffet was excellent Carlos,and Abel did a great job serving us. Truly needs a raise ??

TripAdvisor users rated this property 5 out of 5

Food and Service

Patricia J on Jul 24, 2026

We stayed at Hyatt Zilara Cancún and had the best service and experience at resort and Bulgamila with our waiter Juan and Bartendar Ivan. They gave us the best experience food was amazing and tequila!

TripAdvisor users rated this property 5 out of 5

Bugambilia

Adam W on Jul 24, 2026

Great service and good food. Very attentive and gave me suggestions that was delicious.

TripAdvisor users rated this property 5 out of 5

Great dinner!

Alyssa S on Jul 24, 2026

great service! loved Juan, fast and very attentive to our needs! offered great drink recommendations, would definitely recommend!

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