TripAdvisor Traveler Rating

Great stay - wonderful resort. The family had a wonderful time at Hyatt Zilara Cancun and the staff were so friendly and the food was really good. Again, A+ experience and can't wait to do it again!!!

here you will find everything you want, the service is excellent, the workers are very friendly and helpful. the best part is the entertainment, especially the pool parties. Alonso you made us laugh a lot, thanks to all the staff. See you in December! We love u!

Second time at this resort in the past year. Highly recommended. Food selection and quality was excellent. Have been to several all-inclusive resorts and this is by far one of, if not, the best in terms of food. Special shout out to Memo at Maria Marie restaurant for his exceptional service and for making our dining experience memorable. Staff also went above and beyond to create an amazing spa experience and set up outdoor massages for five of us underneath a gazebo where we could listen to the waves during our massages. It was heavenly! Another special shout out to Miguel in the spa for his service and efforts to ensure that we had a really great time. I'm not sure when I will be back in Cancun, but I can't imagine staying anywhere else!

Hotel Zilara was a stunning resort! The suites are spacious and we loved the swim up room! There was nightly entertainment that was so fun! Plenty to do, at the pool and the beach. The only negative was the seaweed but the resort cleaned it daily off beach, and it wasn’t completely in water so could always find place to go in. The staff are warm and very friendly, you will feel spoiled! David John was our bell boy when we left and provided excellent service and attention!

This was my second time at this resort. Definitely going back again! The staff is just beyond amazing and incredibly helpful. They love to serve you. I always hate to leave this resort. I wish I could live there forever!