TripAdvisor Traveler Rating

Went with my family to the waterpark had Michelle as our server. She went above and beyond to make us comfortable.

We have just returned from a 2 week stay here and despite a few little niggles we had a fabulous time. Check in was quick and efficient, we booked with Virgin Holidays so our resort fees were capped at 5 days. We were handed a few discount cards and things for around the resort given a detailed map and instructions to our suite, the check in clerk handed us our room keys and off we went. Our suite was easy to find, while walking down the corridor I was a little sceptical as they are very dated but i needed not have worried. Our suite was clean, modern and extremely spacious. We had a 2 bed 2 bath suite on the 7th floor of building 3, our extended balcony overlooked the entrance and lobby area and was fully enclosed with a bug net. The gym was small but had what I needed to get a workout in. Now for the negatives, the onsite shop is extremely expensive, you are better ordering a delivery from target or getting a uber to walmart, we did use the shop on 2 occasions for ease and used one of the previously mentioned discount cards to help lower the costs. We had one day where we stayed onsite as the kids wanted a pool day and it was very busy around the pool and at the waterpark, we couldnt find a seat when we came down. The room wasn't cleaned once whilst we were there (14 nights) we were advised on check in that it would be done at least once during our stay, the trash was emptied once and I left a bag in the hallway for collection one day. The toilet roll and kitchen roll was replenished in our 2nd to last day there. The most disappointing element for us was the shuttle to Disney and Universal. We used the Universal shuttle once, it collected us at 7am and we didn't arrive until after 10am, which would be unsuitable for younger children. We did make more use of the Disney shuttle but it rarely arrived at the stated time, and it didn't always drop off where you had booked to go luckily once on Disney property you can use the disney transportation to get to whatever park you want. On one occasion the bus that turned up was far to small for the amount of people who had booked on the transport and we ended up getting an Uber.  The shuttle was the reason we booked this hotel as it was between this resort and one other that didn't provide one, knowing what we know now we would book the other one next time. All that being said, we have no complaints about the room itself and if we hire a car would absolutely use this resort again, but hiring a car wasn't for us this time.

Really good hotel Alex cotto was really great at the dock

Had a good time fishing and enjoyed Alex Cotto was very helpful

The grove resort was a marvelous experience with my family had tons of fun doing all the activities they have to offer .. Alex cotto is super helpful definitely will be visiting again !