TripAdvisor Traveler Rating

This place is above and beyond with their service. The hotel itself (architecture/amenities) isn’t that special, but the treatment here by their staff is unreal. Their activities, patience, and extraness are insane! There’s even a “family lounge” section with gaming stations (Xbox, PS4, Switch I think). Thank you to Rafael, Saul, Alan, Blanca, and Edgar for teaching us how to tie dye shirts and being soooo patient with us. Your energy and enthusiasm for something so mundane was refreshing and engaging. You guys rock!

The absolute best service, from every department you'll receive a smile. The nightly entertainment is something my family and I really looked forward to. Hilton PVR offers loads of daily activities so you definitely won't be bored. Blanca and Edgar were AMAZING from accommodations to recommendations. They are super patient and really know how to provide excellent services. All the staff greet you even in passing and many remember your name just by mentioning it one time. The paddle board and kayaks are a great touch to enjoy the private beach. Bellhops are very helpful as well with pretty much anything from taxis to assisting us with the stroller into the cars. Can't say enough great things about this resort and their amazing employees.

My wife and I celebrated our 30th anniversary with a long weekend there and were delighted. The facility was very clean. Our room quite spacious. And the staff was extraordinarily polite and accommodating, and we offer a shout out to pool area servers Christian and Danny. Honestly, Christian may be the best we have encountered anywhere! The food absolutely exceeded our expectations…and we thoroughly enjoyed our dinner experiences at La Luce, Maxal and Sunan. Breakfast featured the Sea Salt grill and an array of options…and we loved lunch at the food trucks. The bars were great as we visited all of them. The swim up bar in the pool is a highlight. We were also pleasantly surprised by and appreciative of the security there, particularly at the roadside entrance to the hotel and with the number of well equipped lifeguards at the pool and beach areas. Would we go back? Absolutely!

My grown daughters and I spent 4 nights at this resort and absolutely loved in. Edgar was our all time favorite activity director. We played volleyball, did water aerobics, crafts and attended a guacamole making class with him. He was a lot of fun. We also enjoyed Blanca and Raul. The beach and pool were beautiful and the view was outstanding. Everyone is super nice and so helpful and friendly. The breakfasts were my favorite meal. The other food was okay. I will definitely go back.

We recently stayed for 14 days at this hotel and had a fantastic time. This was our first time in Puerto Vallarta after many visits to Cancun and we will most certainly return, do not try and compare Puerto Vallarta to Cancun it is impossible as they are 2 very different resorts. There were so many staff that deserve a mention - Antonio the bell boy, he met us on arrival and showed us to our rooms, throughout the 2 weeks he always made time to speak to us. Esmeralda & Medaro @ Lu Luce looked after us most days at breakfast and nothing was too much trouble for them. Exael @ Maxal restaurant and the Mexican Fiesta evening, he is always smiling and provides great service throughout the meal and his speciality of preparing guacamole at the table is great to see and it tasted fantastic. Odeth @ Martini Bar, we tried some great Martinis that she mixed specially for us. Special mention to Oscar & Carlos managers @ Maxal & Sunan, they always found time to speak to us when we were having our meal, they both helped celebrate our daughters birthday with additional extras to our meal topped off with all the restaurant staff singing happy birthday, something we will never forget. Even though the hotel was quiet and there was always space round the pools or on the beach we chose to go to the Sky Bar most mornings, this is where the sun first hits the hotel so it was an excuse to lie in the sun longer! There were 2 staff that deserve a special mention, Louis for the first few days and then Felipe for the remainder of our stay, both looked after us superbly providing a variety of cocktails for us to try. On the day of our daughters 19th birthday Felipe provided a cake and cocktail with hand carved fruit, what superb service. We saw Felipe on our last day as he was working in the lobby bar, it seemed appropriate to have tequila shots before we left, he is an excellent ambassador for the hotel. We tried all the restaurants and didn't have a bad meal during our stay, our favorite restaurant was Sunan, we tried almost every meal on the menu. The hotel is located about 3 miles from PV so don't expect to be able to walk into town, that said we loved the privacy & seclusion. Throughout our stay we tried our best to speak Spanish and to all the staff who encouraged to do so thank you for helping us learn new phrases. As with other reviews there is a problem with the lack of air con in the restaurants, especially in the Steakhouse restaurant where it was uncomfortable to try and eat our meal, whilst the food was excellent we ended up rushing through the meal so we could get back into the air con. In summary we had a fantastic time in PV and thank you to all the staff especially those we mentioned, they contributed to our holiday and we'd definitely recommend the hotel, hopefully we'll be back before too long.