Feb 04, 2023
Im wrapping up a week’s stay at the resort as I write this. I selected the Hilton due to having Diamond status and understanding that this location was clean, safe and offered a high level of service. If there was a 3.5 star, I would have selected it over a 4 rating. Reasons: I arrived to a 5-star day. Excellent check in process, great service & food from the Cocoban Restaurant and the views were incredible. Every room has a balcony that faces the ocean which means plenty of whale watching for this time of year.
Unfortunately the decline in service began the next day. Food was inconsistent and served cold on a few occasions. The wait staff at two restaurants that we visited simply weren’t interested in being attentive or helpful. There was so much potential to be great, but the staff just fell short.
The good: You really can’t beat the property or it’s location. There’s at least 300 yards of sandy beach, plenty of water sport activities, plenty of chairs / cabanas to rent and a quieter adult area nestled between a pool and the beach. I will say that the staff that tended the pool and beach areas were exceptional as well.
In all, I think this hotel has the potential to be a legitimate 4 to 5 star resort. It’s just not there yet.
A fab fortnight in puerto vallarta
(Wolverhampton, United Kingdom)
Feb 03, 2023
What an absolutely stunning hotel and spa.
The location is in my opinion the best in Banderas bay with it own beach set away from other hotels it has an open feel but retains a level of privacy for hotel guests only.It has an amazing array of wildlife around this beach,pelicans perched on the rocks off the beach that calms the incoming surf,Whales swimming past as you eat breakfast,iguanas basking in the sun on the rocky shoreline.
The staff are very very professional from reception to the bar staff and beach/pool waiters.
The Restaurants are of a very high standard and the food is amazing.
A special mention to Odeth(martini lounge) Hugo (cocktails)and Marcos(all things eggs)fantastic service, thank you!!
All in all a brilliant experience would highly recommend going there .
All in all
(Anna Maria Island, Florida)
Feb 03, 2023
What a beautiful hotel! Alfredo was so attentive to our needs daily at the beach and Yami, Valerie and Sohan were absolutely amazing each day to make sure everything about our day(s) were perfect! Whale watching was amazing as well!! We will be back next year!! Keep up the amazing service
Feb 02, 2023
Restaurants all were very good
Beach is swimable
Service very good
Evening entertainment very good especially Fiesta night.
Kayak and paddle board included
Approx $10 cab ride to Malecon
Only minor drawback is Sun does not hit till around 11am.
Can see whales from resort.
Jan 31, 2023
I cannot even begin to describe how outstanding the service was. Jose, Jerry and team were exceptional, the drinks were great and the food was good. I usually don't book all inclusive because I've been disappointed before, but booked this time because I was using points. This experience was so good it was hard to leave the property! I will certainly stay here again as well as recommend it to others. The only reason for the 4 stars is because adult pool was never in the sun and the sun really didn't reach the other pool until around noon, so the water was very cold in the adult pool and didn't warm up until later at the other pool. Also, the food at the pool could use an upgrade since we couldn't bring food out from the restaurant by the pool. Being limited to nachos, hamburgers and chicken wings was tough because we wanted something else, but didn't want to leave the pool area.