We stayed at a lot of all inclusive and this one is by far our favorite. The entire staff is so incredibly sweet. The food is actually good! (Especially the pool food!) the entertainment staff do such a great job keeping everyone busy and entertained. Housekeeping serviced our room everyday cleaning and replenishing. Room service was tasty and quick! Every room has a gorgeous view of the ocean. The went above and beyond for the 4th of July celebrating the USA. We were really blown away at this place! We will be back! Great job Hilton- you all should be very proud of this place!
Last stop on family Mexico trip
(Anaheim Hills, Ca)
Jul 04, 2022
Family took a 3 stop Mexico trip- Cancun, Huatulco, and Puerto Vallarta- gone nearly 3 weeks. Hilton Vallarta was very nice and modern, great view from lobby over the bay-place has spectacular sunsets! They recognized diamond status and bumped us to top floor( 14th) with incredible view over bay- nice size if a little tight for wife, myself, and 2 teenage daughters (17, 14) but we made it work. Very clean, modern, and well decorated room. Staff very nice, polite, and hard working. Food at a la carte and buffet fairly tasty, gym good size with modern equipment and nice attached side room for jumping rope, stretching, and sit ups. Beach was nice- rock formation in front made water calm but you could go out beyond rocks for very nice swim. Pools are nice but need a redo as it has missing tile and just to many people in them to keep clean. If want to go in to swim laps get there by 7-8AM, though I found hair balls, hair bands, some small trash, and bugs - enough to make me stay with ocean swims while I was there. To be fair, that early staff probably didn't clean pool yet. Very nice stay until bracelet could no longer open door- had to spend more than a couple hours in middle of stay trying to get it recoded which didn't work and got normal cards to open door. Door didn't shut very good- had to push hard to make sure it was locked. Had a bit of phone issue- on /off staticky. Club room pretty nice with breakfast and afternoon snacks and drinks. Never was able to connect with manager, they kept saying it would happen to address issues and we did wait, but in end none of these things really took away from great time we had as family, though if those issues would have been worked out in timely matter I would have given 5 stars. Overall glad family stayed here, give it a try!
Awesome All-Inclusive Experience
Jul 04, 2022
Took a friends trip out to Puerto Vallarta and had the most amazing time at this property. From the food to the nightly entertainment, everything was fantastic. A great place to not only relax but have a good time too. Special shout-out to Edgar for being an amazing source of fun!
Great experience! Make This Your Next Trip! We'll be Back!
Jul 03, 2022
Very accomodating, the daily entertainment was amazing! The spa treatment was out of this world! We did a mother/daughter spa treatment with Ariana and Genoveva and they were great! We had a fantastic time and will definitely be back!
Should have fixed the safe
Jul 03, 2022
I came to Hilton Vallerta with 2 other families and we had a great time. The restaurants were excellent and our families enjoyed the amenities of the resort. However, I filed a complaint that money was missing from my room. Before you ask, I did not use the safe because it was broke. I decided not to call to get it fixed because we were on vacation and I didn't want to spend the time waiting in the room for someone to show up. I put my wallet and money in my shorts pocket zipped up in my suitcase. Also, after returning home, one other family that came with me let me know they were also missing money. We both had our money in our suitcases zipped up. This lets me know that someone, I can't say who, but someone had to come into our room, unzip our suitcases, and actually dig through our stuff. The fact that money got stolen made me uncomfortable. What's even more disturbing is that someone actually opened our suitcases and went through our clothing and digging through our pockets. It's a shame because I truly liked the resort and all its amenities. However, I cannot accept this. It's unbelievable that it happened to both families in separate rooms separate floors.