TripAdvisor Traveler Rating

First impressions of resort was wow ?? but sadly this changed when we got to our room. The safe wasn’t working and we couldn’t leave our room as couldn’t shut the door, we waited four hours for it to be fixed ?? so couldn’t go for any food. They tried to change our room for 7th floor which we were not prepared to accept given we were on 3rd floor initially. The hotel manager was not prepared to offer any further help so we decided to stay put! The grounds are breath taking however the service in hotel was awful! Short staffed and attitude apart from the omelette lady ??greeted every morning with a smile ?? shame about rest of the staff who we found very rude and abrupt ! Antigua is beautiful island and beach wow ?? although we would never return to Royalton Antigua unless you are Diamomd Club as they seem to look after these guests more in my opinion!

Great location! Loved the chilled atmosphere. The rooms were played out well, but they appeared to have been maintained in a very rough manner. You could see where walls had been patched up and where paint has splashed on areas when decorating. The air con was effective and the room was quiet, we could never hear the nightly party music. There was a lot of waiting for drinks at the pool, and to be seated at the buffet, but the food was good, and the restaurants were good quality.

The Royalton Antigua is a gorgeous property! The resort itself is small but inviting. Nighttime entertainment is good. The pools and beach are laid out extremely well. The rooms are clean but on the small side compared to other Royalton properties. So no complaints there. But I must warn that the service is anything but 5 star. Most of the time we felt like no one cared that we were there. We brought money to tip but no one really warranted a tip! The servers look past you, on their phones, doing almost anything but help. No one gives clear instructions on where to go or what to do. We were diamond club and check In took over an hour! One morning I got my own water because nobody brought any to the table. We are far from demanding people but when you call yourself a 5 star resort and the service is terrible, I just can’t recommend to anyone.

The location is wonderful and the beach and water are beautiful, unfortunately that is where anything some-what positive ends. We took an expensive Sunwing vacation with 4 other families that was suppose to be from March 14-21, 2026. Our flight on the 14th was delayed several times then cancelled. The replacement flight was on the 15th and we arrived at our hotel at 7:30 pm. You would think our rooms, that were prepaid for March 14-21 would be waiting for us upon checkin, that was not the case. Not only were the rooms it ready for us (must have sold it twice) they were not ready for the other families either. Travelling with two kids, we were given our room at 11:10 PM. We thought that would be the end of it but we were not given two queen beds or double bed we booked, we were given one king bed and an old dirty twin sized pullout for the four of us, so they are expecting our 15 year old daughter to sleep between us?? The disgusting pullout sofa did. Not have sheets or pillows so by the time we got those, it was after midnight. The next day I visited the front desk early and we were promised a room with two beds and a Bay view which is what we booked. They asked me for my number and said they would let us know when the room was ready. So this is now Monday March 16th and I have to deal with sorting out my room still. Impact the beach around 1:30 pm as I did not hear anything from the front desk. They had me wait for an hour and thirty minutes and finally they said I could have a room with two beds on a low floor or a room with the bay view we booked but it only has a King bed. Obviously given two less that great options, we took the practical one. After making our choice they asked us to go with the porter and move our bags and they will give us keys to our new room later. We did not fall for this, I said we will move our bags when we have keys to the new room. It was at this time our eldest daughter called me in a panic saying she was going to the room for a shower and the cleaning lady was yelling at her saying she had to leave because the room needed to be cleaned for new guests that were checking in. We did finally get our new room at 4:30 pm, another half a day wasted and you can see our bay view room that we paid for (to this point no credit back for the upgraded cost for a bay view). You would think the worst part of the trip was over but things were just beginning. When I tell you that I have never had worse service, customer care and attitude from a hotel I am. It exaggerating the Staff (which must be over worked and underpaid) acted just that way. They were not eager to help or answer basic questions and when they did, they did so with an attitude like we were bothering them. Managers at restaurants yelled at us because they lost our reservation and did not want to deal with us. Management was no where to be found all week until we would. It take no for an answer so they met us on March 20th, one day before our flight home. The food by the way was terrible, breakfast was your safest meal. The burger were grey, the steaks were gelatinous and we are fortunate nobody got sick from some of the desserts. We had a large group of 17 so we made sure to book three dinners (not at the buffet). On Tuesday night we went to find our reservation for the Caribbean Resteraunt was nowhere to found. They did manage to find us a table for 10 people about an hour later. On Thursday we went to the Italian Restaurant and once again they said they did. It have our reservation (see photos for the note we were given from the reservation desk several days earlier). This time they insisted they could not accommodate us so 8 people from the group left to eat at the buffet while the rest of stayed. We were finally given stable an hour and a half later do 8 people. One person from our group joined us as a few minutes after we sat so we pulled a chair to make it 9 people. The manager was so mad with us and could not believe we were adding an extra chair The Maher by the way (I do t think she was) was so rude at the time we arrived for our reservation, to the discussion we had about to trying to accommodate us to the accommodation of half our party only. They seem so high and mighty and we felt like we were being treated like second class citizens (paying $13,000 for a week is not cheap). I know this review is taking about first world problems, I’m just saying if you choose to go somewhere I would not recommend here. Food terrible, staff not helpful and very rude (like they are doing you a favour or bothering them at breakfast when you ask for a glass of orange juice). Beyond this we will see if they credit us back the difference for the room we paid for vs. the one we were given. Separate from the resort sunwing was nowhere to be found to help us. They had a desk there but everytime I went they said they were not around or that they will be back later. Let us see if Sunwing will honour what their website says that each traveller gets $1000 back due to a delay of 9 hours or more. I am sure they will hide behind some loophole. We lost a day and a half out of our trip and spent another day trying to shuffle around. Come on Sunwing show us that you will support your customers. On a positive note for all you spider lovers out there, lots of tarantulas (see picture below)

We booked through BA and stayed for four nights in a junior suite with a bay view on the 4th floor. The room itself was lovely — spacious, bright, clean, and very comfortable. I’d definitely recommend requesting a higher-floor room for the best views across the bay. Check-in was simple, though we were surprised to find our bags left at the front of the hotel and had to collect and carry them ourselves, even though staff were driving luggage buggies around the property. Service was a mixed experience. Our room had a steamer, but we needed an iron and some help with the Wi-Fi. Despite contacting reception, neither arrived for 24 hours. When we followed up, we were told no irons had been available the previous day. An iron eventually arrived — but without an ironing board, which came later while we were at breakfast. We also had to explain the Wi-Fi issue twice to the same staff member, and although they promised IT support, no one ever came. Fortunately, we managed to fix it ourselves. Restaurant reservations are essential, as places book up quickly. We tried the Caribbean restaurant with another guest, hoping for authentic local cuisine, but unfortunately none of us enjoyed the meal. It felt like a missed opportunity to showcase genuine Caribbean flavours. On a positive note, most of the staff were warm and friendly, and housekeeping was excellent. A few team members seemed less enthusiastic, but overall the staff helped make our stay enjoyable. The property has a fantastic location and, with a few improvements to service consistency and communication, it could be truly outstanding.