TripAdvisor Traveler Rating

Having read all previous bad reviews, we were apprehensive about our stay. To a certain degree, the reviews were accurate. The checking in experience was dismal, the staff were disengaged and showed very little interest in their guests. We had booked a Twin Room and I emailed on 3 occasions before arrival to confirm our booking, other than an acknowledgement email, my query was ignored and upon arrival we were allocated a room with 1 Queen Bed and a Sofa Bed. I was informed that the hotel was full and no other rooms were available. We were a party of 3 adults so a sofa bed was not adequate. Upon arrival at the room, the sofa bed was not even made up. The room was very clean and spacious, however, there was a constant smell of sewage coming from the shower drain. Overall, the foods was poor, whilst there was a varied choice, it was repetitive, bland and luke warm. There was always plenty of staff at the buffet, but we always had to wait to be seated and the table drink service was very slow and it frequently felt like you were being ignored. There were some restaurant staff that stood out, Shauntey was charming, always happy, smiley and keen to help. The bars often ran out of drinks/ingredients but on the whole, the service was ok. The pool area had plenty of sunbeds but a shortage of parasols, so towels would appear from 7am to secure beds with shade! The beach was lovely, with plenty of beds and parasols. This was our 5th visit to Antigua, but the first to the Royalton. The hotel has the potential to be an amazing resort, however, the poor management is letting it down badly. Whilst we did enjoy our stay, I would not return until there has been an improvement in management, catering and overall attitude of the staff.

My husband and I were celebrating my birthday February 1st to the 14th.The accommodations were great and the staff amazing! But for the price we paid the food was subpar and downright disappointing!The food was poor quality and overall tasteless The only good food could be found at the buffet.For over $800 a day I expected more, Marriott needs to step it up! The best food we had was on an excursion .yikes.We spoke to many guests and heard the same complaint.We will not return due to this reason What a shame considering the island is so beautiful.

This resort setting is wonderful. We stayed in the Junior Suite Bayview Diamond Club. Our room was on the 8th floor with a wonderful view of the bay, and beach area to our left. This was our first time in the Diamond Club. At check in we were introduced to our Bulter Ermerson. He was awesome during our stay. Anything that we requested he got taken care of for us. The second Butler we had was Dymond, who we had very little interaction with. She did upset us when she entered our room without our permission and the do not disturb sign on the door to make a delivery. It was our understanding that this was not allowed. The beach was very good with no problem finding a beach chair and very nice calm water. There are some local vendors just down the beach selling souvenirs. There was no annoying people bothering customers on the resort property which was nice. Thanks to our Butler's we ate at the three sit down restaurants and all of them were really good. We also ate the buffet and was happy with the quality and amount of food available. Lezzie was our favorite omelet maker at breakfast. All the drinks from the bars were wonderful, just realize that you are on island time so relax and dont get in a big hurry. Indiana was one of our favorite bartenders. We did not have alot of interaction with the Vibeteam but my wife took a tour up the mountain top to Fort Barrington, led by Nefertari and she did a great job of providing alot of history about the Fort. We took two tours off property which we will cover in separate tripadviser reviews. Antigua island tour and Barbuda island tour. The cost of everything on Antigua is on the high end of cost in the carribbean, so be prepared to spend more for tours. Despite our issue with the one Butler, we would highly recommend the Diamond Club and this resort.

We’ve just returned from our third visit to the Royalton and I can honestly say it was our best trip yet. I don’t think the location of this hotel can be better anywhere else,it is simply stunning as are the pools by the beach, the hotel rooms, the food and most of all the staff. The activities this year were also better than ever for all the family, as were the evening entertainment which was next level. I feel like the staff have really upped their game and the attention to Customer experience is vastly improved. Niecer in guest services was incredible in helping with all our requests, Mr Awesome is an unbelievable gym instructor, Sarah and Troya in the coffee shop were fabulous. Richard in the vibe team was great fun, Tracy and Tanesha at kids club were brilliant. Shauntay and Hezeldeen in the restaurant were superb. Duvay Burns on the water sports was brilliant too. Thank you all for making our family holiday so special, we hope to return again!

My stay at the Royalton Autograph Collection Diamond Club was absolutely amazing from start to finish. Everything exceeded my expectations the service, the atmosphere, the food, and the overall experience. The Diamond Club experience truly made the trip special, especially because of our incredible butlers, Shauna Kay and Rodwin. From day one, Shauna Kay made sure every single need was taken care of. She didn’t just give us restaurant recommendations she personally handled the reservations and made sure everything was perfectly arranged. It felt effortless on our end because she was always one step ahead. Rodwin was just as attentive and professional. He consistently checked in, made sure we were comfortable, and handled every request with such a warm and positive attitude. Both of them truly made us feel valued and taken care of the entire stay. The level of hospitality was top tier, and the Diamond Club service is 100% worth it. I can’t wait to return!