TripAdvisor Traveler Rating

The trip was amazing, I would like to recognize 3 staff members that stood out and went above and beyond to make sure we had an amazing experience. Davin, Matara and Vanessa were excellent employees for all to emulate. The rain slowed everything down as far as excursions but we made the best choice f the vacation

We stayed in a bungalow over the water and the accommodation and service was terrific. We appreciated the butlers EARL AND ZO very much. This however is not a luxury property and the grounds and common areas in particular need a refresh. The food was mediocre, although plentiful. The amenities are hard to navigate, especially when advance arrangements are required for things like spa access, dining reservations, airport transportation, and pool seating.

I don’t usually review places but this resort made my experience in Antigua so distasteful and unenjoyable. From the moment we arrived, we could see the inconsistency and disorganization of the staff and management. Half of our family was taken to the wrong resort from the airport (Royalton Chic instead of Royalton), and our guide assigned to take us to our room on the resort left us behind as he led another couple up the elevator without saying a word to us. The elevators are narrow, NO A/C, you can barely fit 4 people with luggage. The shower in our room leaked profusely from the walls whenever it was on. The A/C was not working in our room for the first two nights, leaving the whole room feeling damp and uncomfortable. There is no outside handle on any of the porches so we had to leave the door cracked open and close the screen door if we wanted to sit outside. No microwave in any of the rooms either. Housekeeping was great, but our floor was always dirty as though they never swept. Two of our friends traveling with us constantly had trouble finding their wallets in the room because housekeeping would open their personal belongings to place the wallets in there, mixing up their items and causing unnecessary panic and confusion. Now let’s get to the food and drinks… TERRIBLE! Meat was consistently undercooked, with RAW pieces of bacon in the pile of cooked bacon they put out every morning. Burger meat was always pink on the inside. The burger buns always crumbled and fell apart. The scrambled eggs tasted so watered down it was unappetizing. Lunch and dinner foods often lacked flavor and seasoning. The variety of options was nice, but then we got the food (usually after waiting 45 minutes even when we were the only people in the restaurant) and it would be disappointing. There were no bar or drink menus anywhere, and they couldn’t make much beyond basic cocktails. Hours of operation for all the restaurants was contradicting and unclear: the TV in your room will tell you all restaurants are open for lunch, only to find out the buffet and the sports bar were the only two that actually served lunch and the rest were closed until dinner. You need reservations for any restaurant other than the buffet and sports bar, which nobody told us. You can only make the reservation through an employee who is at the desk from 11-3 every day. Where the resort is located on the island is probably the worst place if you are someone who wants to explore the island and see more beyond the deteriorating resort. You’ll be spending a minimum of $25 to go anywhere off the resort and it’s a 30 minute ride at least. I should’ve known when we talked to other visitors at the airport who mentioned staying at the Royalton their first time in Antigua but now staying elsewhere that this resort would not be the “luxury” experience they advertise it to be. Would never stay here again or recommend to anyone.

We travelled as a family to celebrate my 50th birthday. I have stayed here 3 years ago and unfortunately the restaurant reservation system is not something that I would say is an improvement. We had Diamond Club which is supposed to give you priority reservations. It doesn’t! When we queried this we were told that the website needs updating.! Yes it definitely does as it is completely misleading. Anyone can book a reservation on the app but nobody explains this. Basically there are not enough restaurant seats for the amount of people and we managed to get 2 tables throughout the whole week! However when you try and walk in to see if there is any space you are often met with empty tables but staff saying they are full. Very disappointed and it did put a dampener on an otherwise lovely holiday. Our Butler Coco was fabulous and she went out of her way to help us but I don’t think paying extra for Diamond Club is really worth it. Most staff are lovely and very friendly but there was an incredibly rude and miserable lady working in the sports bar. Lots of people were walking out! Not a good look for a very expensive hotel unfortunately.

Fantastic view! People are so accommodating and friendly, had such a great time! Food was tasty, rooms were well kept and service was really good. Thank you so much for a wonderful vacation! I just hope I can come back soon with family and friends