TripAdvisor Traveler Rating

We have had a magical week in Antigua. Beverly and Marcus were so friendly and helpful! The fitness team especially Mr Awesome, Lady J and Jamill were so motivational and supportive. Totally loved my morning yoga sessions and aqua fit. Bar staff especially Jamill and Casford were brilliant too! Lovely location, beautiful sea and shipwreck to snorkel on and good food and drink

It was fun playing cards with Maliki (I won several times lol). My experience has been great. I’ve enjoyed the beach, the pool, and of course the beautiful environment. This has been a great place to celebrate my friend’s wedding. This will be a trip I never forget!

Worst service I’ve ever experienced when on holiday. The hotel facilities; pools (although we did cut our feet due to all the missing tiles !), beach, and, a la carte food/restaurants (when it was available), were broadly good. However, the staff were, rude, slow, disorganised and simply not bothered. A view shared by many other guests we spoke to. Even the taxi driver back to the airport said it’s feedback he gets all the time. It all started with check-in. We were left outside whilst others were checked in, and had to repeatedly ask what was happening. We were eventually taken to the Diamond Club check-in area (as we’d booked), but again were left outside with little information forthcoming. We’d paid for Diamond Club, and were given what the hotel claimed to be a Mountain View room. I disputed this (didn’t get anywhere !), as the room we had simply wasn’t this. Our view was a baron slope with houses on the top, that overlooked into our balcony. The Diamond Club pool area had a distinct lack of parasails. It also had a distinct lack of anyone doing anything about groups of young lads throwing balls around, which on two occasions I saw hit other guests (my son included). The second day, our room was cleaned, but only two towels were left. There were four in the room ! Glasses we had in our room from the previous evening were left, as was slowly rotting fruit. One evening (at the Caribbean) restaurant, we were left for over an hour waiting for our drinks and food. Then there were power cuts ! And then no desserts were available !? We suspect because the meal had taken so long to serve, and it was now late, and people wanted to go home !? Another lunch time, 60% of the items weren’t on the menu at the Beach grill. We went somewhere else At breakfast one morning, after waiting an hour, we asked where our order was, to be told the server had left the order in her pocket and it hadn’t been sent to the kitchen !!?? I have been to the Caribbean on numerous occasions and it is beautiful so please don’t be put off just don’t stay here!

Nice resort with some exceptional staff who went above and beyond. A big thank you to Louie (Chef) and Beverly (Butler). We went as a large group and Beverly took it upon herself to make dinner reservations for us all. She was the assigned butler for only three of our ten rooms. Unfortunately, the butlers assigned to two of our rooms, including mine, were not so great. I met Danielle on day 4 of 7 and never saw again, despite getting text messages daily about being on duty. As a diamond club guest, I never received my complementary bottle of alcohol, even though I requested it at least two days before I left. Danielle said they would look into it and seven minutes later I got a text that their shift was over. No other follow up was done. My tip went to Beverly, even though she wasn’t our butler. They should use her to train some of the others. The staff in the diamond club lounge were great and so was my housekeeper. Very sweet lady on the ninth floor in building ten.

We have just returned from our 4th trip in as many years to this resort and yet again had a lovely, relaxing time. Reading so many negative reviews has been disappointing as this has not been our experience. We arrived at 4pm and although our room wasn't ready we were more than happy to get an ice cream and head straight to the beach for a couple of hours to make the most of our first day. We had booked a bay view room which had a King bed, sofa bed and rollaway but thanks to the lovely Nessa in Guest Relations, we were moved to a more suitable room with two double beds instead as our daughters are young teenagers and this better suited us. We ate in the buffet, Italian and Steakhouse a la carte restaurants. The food in all of them was fantastic....I honestly don't know why people are complaining so much. There is a lot of choice in the buffet and the made to order omlettes at breakfast are amazing! There are tiles being broken off by guests every day in the main pool. Not sure how management can fix this, although the other pool was refurbished in Oct 2025. Pool bar staff were great, we never waited long and they were very accommodating. Special shout out to J'Quan who is great! We booked a cabana this time and it was lovely to have your own space and pool. No need to panic about sunbeds though as there are plenty. We always visit the spa to get our nails done. Namaiah is so friendly and the service is great. The evening entertainment has improved, showing the hotel listens to feedback. We have always found the staff to be really friendly, and many of them remember us from previous visits. There are some things the resort could improve, but we love visiting there and plan to return again.