TripAdvisor Traveler Rating

Absolute best staff in the entire resort so happy when we see Joyce and George and the staff Trevor,jairo,Misael,Sandra and the entire Royal Club Staff,can't wait to come back,food is outstanding!!!!

The Arubian was amazing. The food was great! The staff was phenomenal! We had Rodel, and Gerald! Thank you for being so kind! Gerald was very good all the way around! Made us laugh a lot!

We have stayed at a number of all inclusive over the years. Many were 5 star and this is not deserving of that rating. So many issues I will use a list Reception. Upon arrival we were met with individuals who were less than friendly almost to the point of aggressiveness. Many issues with room which required 3 visits to the front desk. They would not answer phone. Not a good impression after a very long day of travel. Food. Upon arrival told we could only dine at the a la carte restaurants 4 times during our week long stay We had to make our reservations upon arrival. Unable to get into hibachi during our stay. Very limited seats for the size of the resort. Food was terrible. Large amounts of the same food at the buffet every day (poor quality). I don’t want to eat a buffet for every breakfast lunch and dinner. No food or coffee available before 7 am ! Tough when you are going on an excursion. My son tried to get some fruit before heading out in the morning and the aggressively chased him away at 0650. Service. This was spotty Some went above and beyond. Friendly kind and attentive. Noteable were Andrelys, Gerald and Oreanis They were excellent! It was such a treat to have their service. Some nights the buffet was understaffed. Frustrating to get drinks. Cleanliness. The resort is worn and desperately needs some work. One day our room was not cleaned just towel change toothpaste still in sink and shower not clean. Trays left out in hallways for long periods of time. Chairs. This is a bone of contention for me. The reason people visit these places is to be by the pool or on the beach. I find it very frustrating to have to get up before the break of dawn to reserve a chair! It’s vacation. They keep the chairs locked up so people are standing by trees to secure an area in the shade as the sun is so strong and limited shade. Really! These chairs are uncomfortable and some the webbing is down to threads. The towels were worn and rough. They did run out of towels early some days. They were not replenished. Security was good. They were attentive and very pleasant. Aruba is a beautiful island. The people are friendly and helpful. There are many other places to stay. I would not recommend the Barcelo.

the hotel was very accommodating and granted all my requests, early check in, upgraded room and late check out. what i did not like was PAPER cups at pool, i understand why, but GROSS. and ONLY ONE choice of beer. i did NOT like no lounge chairs available at pool or beach after 5AM. Ridiculous to have to get up at an absurd hour to get a lounge. AND def NOT enough drink service at beach or pool areas. i think i saw ONE guy in 5 days. the hotel was clean, food was good, also ONLY buffet available for breakfast and lunch, no other options, no pool side snack bar for quick bites: pizza, nachos.

Having been to many all inclusive resorts in many countries, the Mexico Lindo restaurant was hands down the best food I've had at one. The service was friendly and fun, the food portions were large and tasty, especially the lamb chops. Our waitress Cindy was smiling and happy the entire time, providing exceptional service, and laughing with us when we realized we ordered too much! Overall 10/10 restaurant.