TripAdvisor Traveler Rating

Excellent service, the food is delicious, good music, great ambient and workers are very kind… Thank you Miloushka, captain Rodell and bartman

Vacation started off good, but then second to last night I had a water leak in my room. It’s 4 am almost 5 am. The night time manager was rude and disrespectful nor did he want to accommodate me. He wanted us to stay in that room, which I was standing for. Then when he did finally agree to switch my room he told me I’ll be going right back the next morning because another guest was checking into the room I was “temporarily” in. On top of that, he wanted us to leave our belongings in the room. He claimed the leak will be fixed the that morning. When asked was the hotel going pay for any damages for wanting me to leave my stuff in the room he said they don’t pay for any personal property damage. I asked for a partial refund for all of this and part of the reason for asking for a refund was for his nastiness and bad customer service! The next morning, I went down to the front desk the lady manager was very nice and even after he told me I couldn’t stay in that room she allowed me too because the leak simply wasn’t fixed. Overall, I wouldn’t recommend! I personally love going on vacation and being able to have food options. 4 out of 5 of the restaurants on the resort you have to make a reservation and if the restaurants are all booked your stuck eating at the one dinner buffet the entire time your there or finding someone to eat off the resort! Even for lunch it’s the same two buffets! It’s a family resort and nothing for the kids to do. They have minimum entertainment for guests. 2 out of 10!

We had a wonderful time. Our main waiters and cooks were Ruthmila, Jamila, Carolina, and Joseph. They were great

Do not stay here. Everything was an issue. The hotel is run down needs updating. Bathroom shampoo and conditioner containers broke off out of nowhere. The hotel is dirty and has a moldy carpet smell. The beach towels situation is horrible. They run out and are so rude. The beach is so crammed. And we were there for three hours and before we someone to get a drink. Staff is not accommodating at all and rude. We upgraded to royal level but half the hotel is royal level and not worth it. Don’t waste your money here!!!!

Amazing food and service. Absolutely phenomenal.