TripAdvisor Traveler Rating

A dated hotel & ameneties, the hot water in the morning was luke warm at best for showering / washing. Toiletries not replenished on a daily basis, milk not replenished until after 5 days, coffee was supplied as ground coffee rather than instant coffee satchets ( which would have been our preference ). The evening entertainment wasn't as advertised. ( Taste of caribean didn't have live music ) Not all restaurants were open every day. The advertised swim up bar was only open from the 5th day of our holiday with the music hit & miss in most areas of the hotel, only seemed to be in reception area to create a good impression. During our 10 night stay we didn't see any attention to the swimming pools regarding checking chlorine levels or cleaning. One of the advertised waterfalls wasn't working the entire time we were ther & the one on the smaller pool worked intermittently. Their was no welcome pack in the room giving information of available activities around the hotel or excursions available that could be booked through the hotel. There was a night were local artists dispplayed their crafts & work for sale but we only found out by chance. When housekeeping was asked why bathroom towels hadn't been changed, they said 'we dont have enough to change everybodies today' Walls in hotel corridor poorly patched up where work had been done, room doors didn't fit properly meaning that everybody had to SLAM the doors to close them. The only positive point was that the hotel was in a great location for the beach, convenient location to visit other eateries close by. If you just need somewhere to get your head down and as a base for excursions / explorations then the hotel is OK. Food was good but rather overpriced if you wanted to add hot food option to breakfast selection. NOT a 4 star hotel as advertised, in my opinion, but more on par with a 2 star hotel.

We’ve stayed at Accra many times, and the reason we return each year is the location, the vibe and the staff. Big shout out to Shak and Sylvester who make the best rum punch Suresh the manager goes out of his way to welcome guests. The atmosphere in the sundowners bar in the early morning is great. We will be back in February and are counting down the days.

+ve Location - nice walks along the boardwalk and into Bridgetown and St Lawrence Gap. Beachfront - wonderful beach with inclusive beds and umbrella Some lovely staff members were friendly, warm and welcoming. The guys on the beach were class! Our stay included continental breakfast was fine; we occasionally upgraded for about £10 each to get eggs -ve Some areas are looking rather tired: Pool area - some filthy beds and the pool edging needs replacing (bordering dangerous!) Some staff weren’t friendly, warm and welcoming! Coffee machine at breakfast is a Nespresso pod and rarely worked Rooms feel like they need a deep clean, areas like the floor by the skirting and the bathroom floor need some attention

The Pros; Location. Beach. Free wifi Cons; This hotel is a 2 star at best, which I think is generous. We stayed for 10 days all inclusive and they shouldn’t even offer that option. The food selection was extremely poor, same things for breakfast every single day, pineapple watermelon were the only fresh fruit. Took forever to get coffee, when you wound ask the waitress’s would snap at you. The most unfriendly women I have ever seen at a resort. For a place that relies on tourism the women there were absolutely miserable. We always tip at an all inclusive but this place made it really hard to do it with the feeling that everything was an inconvenience. Getting a drink from the bar by the beach was inconsistent, hours they are open was always a wonder. Pool bar never open. No music, very poor vibe. Pools were murky I don’t think they ever got cleaned. We sat by the ocean and didn’t swim in the pool. No à la carte open. Buffet was very small and extremely limited. If you are trying to eat healthy, have any sort of food restrictions please stay clear. Actually stay clear regardless. There are so many beautiful resorts, friendly people this place is neither. When you check in they start the grumpy experience, zero welcome, zero instruction. Thankfully we have stayed at many many all inclusive places so knew what to look for and ask. They clearly don’t care if they get repeated visitors. I would NEVER stay here again. For what we paid and what we got it was awful. I don’t leave negative reviews often. But this place deserves every single one. We ate out, which you shouldn’t have to do when you pay that much. Resort is outdated, rooms are outdated, first two days we didn’t have hot water, then they cut the wall open and fixed it. Then it stayed like that with drywall on the floor for days. Just a place with the attitude of not caring about anything. One day in the rain all staff disappeared, no drinks other than the lounge, no snacks. There is no snack bar, nothing to eat at the so called “all inclusive” other than at the buffet 3x. When we arrived our flight was 4 hours late. We went to the buffet which they won’t seat you after 8:45. We literally had scraps, disgusting. I used the gym, treadmill broke down, old equipment, not maintained, no towels, no cups for water most of the time, bathroom beside no hand towels, I asked for disinfectant spray for the equipment because that’s gross and unsanitary in a gym. They looked at me at the front desk and snarled. Needless to say there was none provided for the entire trip. Long story short. Avoid this place. Stay elsewhere.

Laid back is an understatement! The staff literally drag there feet to serve you at breakfast, we have to ask an a high chair three time before it’s delivered and when it is we have practically finished breakfast before the children start. Same with ordering an egg, you give up and eat the breakfast and then an egg arrives ??. Generally the staff and friendly, the hotel is nice and located right on the beachfront with local shops across the road and places to eat within a short distance, although the prices are more than the UK and the beach could do with being no smoking as it difficult to find a spot without someone lighting up although they do stop if you ask. Housekeeping doesn’t finish until after your ready to prepare for the evening… like I said laid back! One time we were left without bedsheets and most of the time we are left with enough lotion to clean a cat yet there are four of us. Breakfast is a scam they charged us around £300 each for two adults and a small child for two weeks, which is a lot especially for a vegetarian family and a child that eats little to nothing but I accepted the cost… only to find for certain people they try to get additional funds by saying that breakfast included is only cereal with milk and fruit juice. This isn’t the case on the reservation, we had already eaten a weeks worth of breakfast and was not mentioned at all when we checked-in, otherwise we would have picked up the issue then. They literally take the mick and try to convince you that the price you paid isn’t a full breakfast. I have never that this experience before across any hotel either in the UK or abroad when breakfast and the room is brought as a package. They still believe at nearly £1000 there breakfast offering is correct, on that case save your money and literally go across the road for a fraction on the price and a hot breakfast. It wasn’t a cheap hotel so get a cheaper one where you expect a lesser service or pay more for a decent one. If you try to complain they fob you off, it’s you job to work with there supplier to correct the false advertising and incorrect pricing. It’s a good job I put my foot down and refused to pay additional costs but the staff were rude, ruined breakfast and an entire day. I asked around and many people paid the same for a package holiday and were entitled to a full breakfast, however I saw others trying to be fleeced ??. When we complained to loveholidays they offered us £50 for the removal of breakfast costing nearly £1000 but only gave us £40 ??.