Fairmont Banff Springs reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

9238 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

A rare opportunity to embrace luxury and history.

Joan B on Jan 29, 2023

A fabulous facility with history to embrace the senses. The staff were extraordinary as well. Beautiful ball rooms and design features throughout - a treat for the designer’s desire. We enjoyed each and every moment.

TripAdvisor users rated this property 5 out of 5

The Best Hosts

Fencecon (Niagara Falls, Ontario) on Jan 28, 2023

Took advantage of some of the complimentary resort activities this week. The people from the Adventure Centre were awesome. Even plied us with ridiculously difficult trivia questions without any sarcastic comments over our lack of random knowledge. A most enjoyable evening. Will took us on a leisurely walk through the Snow White trails showing us many interesting features of the area. Would recommend visiting these people any time during your stay, you won’t be disappointed

TripAdvisor users rated this property 5 out of 5

Amazing hotel, perfect staff!

amyrenee24 on Jan 24, 2023

I had the pleasure of staying at Fairmont Banff Springs in January 2023. I have never experienced such hospitality! The entire hotel staff were amazing. They go above and beyond to make you feel welcome. I visited the spa while I was there and was pampered with kindness. A few folks I'd like to recognize: Steven, Rob, and Sarah with the Concierge desk, Scott Berry for the beautiful campfire experience, Alyssa with Rundle Bar and the entire Front Desk staff for give me 5 star treatment. The hotel is gorgeous and clean. I will be back, no doubt!!

TripAdvisor users rated this property 5 out of 5

Exceptional service, great stay !

swappy919 (Winnipeg, Canada) on Jan 24, 2023

We have stayed at this hotel before, but this time we decided to splurge for the gold floor, and I can say it is well worth it. The service is even better, staff is amazing, rooms and washrooms are renovated and significantly better. Th best part is the lounge, which is always well stocked, the breakfast was excellent, the afternoon tea and cookies great, even the evening canapés were fabulous, and we loved the small selection of desserts offered. Gio at the gold reception desk and Charlene in the lounge were both exemplary. Super nice small touches, like we had cookies in our room before arrival, and every evening, we had a little note on our bed stating interesting facts about the hotel along with weather forecast. If I could point out a couple negatives, for starters they could use a better quality toilet paper and, this is being super nit picky, perhaps a small selection of ice cream during desserts at the lounge would be the cherry on top. Overall, a beautiful hotel and we loved our experience and stay. 10/10.

TripAdvisor users rated this property 5 out of 5

Winter getaway

marishagamber on Jan 17, 2023

Stayed at Fairmont Banff resort in January 2023. Every little attention was taken care off. There is a range of complementary activities - wine tasting, stargazing, fire pits, skating, fat tire bike rentals and snowshoeing! Tried them all, Ewan at activities desk was a very professional and knowledgeable guide!

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