TripAdvisor Traveler Rating

Superb. Comfortable bedding. Superb location. Good food and service. Fun pools, saunas etc. great customer service. Wish I could stay longer!

Tour of Castle by Alex. When you find a tour guide that loves his job, the place he is giving a tour of- it makes a difference. He has a story to tell that will perfect explain his passion for The Castle.

Spectacular building. Could get lost in it easily. Beware that the breakfast buffet is 45.00CA each. We did it the first day and I can't eat 45CA of food. The hotel at the far end of the lobby has a grab and go food area which was 1/3 of the price for a decent breakfast. Room was comfortable and clean but as older hotels go, was small. Bathroom was modern with walk-in shower, but very small. Local bus comes every 1/2 hr to go into town. Lots of shops and dining. For budget minded there is a Mcdonalds.

I am so lucky to be able to say this was my second stay at this beautiful property. Althoough it is out of the downtown Banff district, the hotel offers you free ROAM bus passes to easily go in and out of town and the walk in is so picturesque. From entering through the revolving doors as you pass the beautiful castle in the sky exterior, it is honestly 10/10 service. Check in were so friendly and welcoming. We were exceptionally lucky to be staying in a suite, but our last stay in a room was just as amazing. The whole stay is one you keep wanting to pinch yourself. The whole property is maintained and kept pristinely and clean. We didn't hear any outside or other room noise from our room. As far as value, it is a splurge hotel, but really worth while splurge. We really love that at the property you have dining from high end all the way down to take away and it is all very tasty. I have a dairy allergy that was very well catered for. Out of all the Alberta and British Columbia Fairmonts, this property has the best inclusive activities to get bang for your resort fee. The rec staff are honestly world class with Ewan topping the team. He was here our last trip and is still as down to earth and approachable while offering such amazing knowledge of the history of the property. What I really love about this property is that as a guest you can honestly just roam around and explore areas that seem like in other properties would be out of bounds. I love being able to take a peak from above at weddings and see the amazing effort that is put in for the events. We love exploring around the property and being able to look back at the beautiful castle nestled in the trees. My biggest advice- splurge- spend the money that you think is too much. You will totally think it was worth the expense at the end of your stay. I would be remiss in not mentioning the amazing VIP team and especially Angela who looked after us like royalty but spoke and related to us like we were family. So attentve, so in tune with us. WORLD CLASS!

We are staying at the Fairmont right now. Wonderful stay so far. We especially loved our guided hike experience with Gina. Truly amazing guide; knowledgeable, personable and fun. Perfect balance of scenery and exercise. Plus a nice packed lunch at the Tea House. A genuinely memorable day.