TripAdvisor Traveler Rating

Admittedly, it's been 10 years since my last visit, but my stay this week was not at all in line with what I expected at a Fairmont flagship property. Where to begin? While the room was nice, the thermostats reminded me of times in old Russia - the temperature is the temperature and no amount of adjusting worked. The water temperature in the shower must be a green energy directive as it never got above lukewarm. There was a Nespresso machine in the room, but no cups. We tried to visit the classic lobby bar and were greeted with a very unfriendly hostess. The waiter brushed by our table and said " I'll be right back" and after serving two other tables seated after us, we moved to the bar where the bartender ignored us and when we just flagged him down, he said we hadn't been seated properly - whatever that means. We left and went to Kama on 11th - wonderful place and people. The experience was awful, the price to value ratio appalling. Stay at the Dorian or elsewhere.

This property is a typical Fairmont legacy hotel; elegant, service forward and great location. The room was very spacious, well appointed and comfortable. The only negative is a very small bathroom, with an oddly placed toilet. We were able to walk or Uber to several good restaurants. The bell/valet staff were very helpful in getting our luggage and car ready to go for an early flight on our departure. It’s a bit of a haul to the airport, so factor that in to your plans.

My husband I just arrived at the hotel in time to have dessert in the Gold Floor lounge and were greeted by Neha who was incredibly helpful and very nice! She went over and above what we have experienced in the past at the hotel and couldn’t be happier. Tsion, who also works on the Gold Floor lounge was incredibly helpful with snacks and drinks. She even offered to help us to our room with some extra treats that we were bringing. Such an amazing start to our weekend get-away! Thank you Ladies!!

Always the best on the gold floor , amazing service!

We had the good fortune of being greeted by Neha. She was a wonderful host and went out of her way to make us happy and feel welcomed. She even brought us ice cream. She is a wonderful brand ambassador for the Fairmont.