Fairmont Palliser reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

3472 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

A lovely stay.

Janis888 (Crediton, United Kingdom) on Jul 03, 2024

We loved Calgary and loved this hotel. The staff were just lovely and greeted you everytime. The was a fire alarm whilst we were there and we were treated with respect. The food was tasty, the only criticism is that the live singer in the bar was very loud in the restaurant. Difficult to converse when meeting friends. Our room was clean, comfortable and quiet. Will certainly book again if in Calgary.

TripAdvisor users rated this property 5 out of 5

Above expectation

Stephandery (Toronto, Canada) on Jun 28, 2024

Everything was perfect, The room, the services and the Gold accommodation. The welcome drink and the food were excellent. Is it the little attention that make a difference. A smile front the staff on the way down to the reception or on the way up to your room is a nice gesture that makes you feel welcome.

TripAdvisor users rated this property 5 out of 5

Beautiful Fairmont property

israel m (Calgary, Canada) on Jun 27, 2024

Friendly People from Valley to Front desk they always gave you a beautiful smile to start your day. Amazing rooms i can say specious and comfortable for our whole stay. This property is closer to everything’s you need like Restaurants, Shopping Malls and Public transit. You will be amazed try to stayed to this property and you will definitely discover it.

TripAdvisor users rated this property 5 out of 5

Historical Downtown Gem

Travelchik299 (Vernon, Canada) on Jun 25, 2024

Centrally located for walking downtown. Many coffee shops and restaurants nearby. Excellent service from valet parking, to front desk, housekeeping, lounge and spa. Quiet, comfy room steeped in historic luxury. Can’t wait to return very soon!

TripAdvisor users rated this property 3 out of 5

Disappointing Experience with Hotel Phone Help Line Hotel is Old but Elegant

Nick H on Jun 25, 2024

My recent interaction with the hotel's phone help line left much to be desired. I called in to request a rubber bath mat for my room, a simple accommodation one would expect from any reputable establishment. However, the frustration began almost immediately. Upon dialing 0, I was greeted by a lady who, Maria or Darla.,unfortunately, struggled to communicate in English. Her difficulty in understanding my request was evident from the outset. After repeating myself several times and spelling out "rubber bath mat" slowly, I was assured that my request would be fulfilled promptly. Shortly thereafter, a hotel staff arrived at my door carrying a yoga mat. Yes, you read that correctly—a yoga mat. Despite my explicit request for a rubber bath mat to prevent slipping in the shower, I received a yoga mat more suited for a morning sun salutation than for bathroom safety. The sheer frustration of trying to explain such a basic need and then receiving an entirely unrelated item was palpable. It's disappointing when a simple request turns into a convoluted ordeal due to communication barriers. One expects a certain level of service and comprehension when contacting a hotel's help line, especially in a reputable hotel where international guests are the norm. While the hotel itself is comfortable and well-appointed, this experience with the phone help line has left a sour taste in my mouth. Clear communication should be a priority in hospitality, and unfortunately, that was sorely lacking in this instance. For future guests, I would recommend double-checking any requests made over the phone to ensure they are understood correctly—a lesson learned the hard way.

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