Fairmont Palliser reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.0
  • Service 4.5
  • Value 4.0

3398 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Dependably Great!

Daniel J on Feb 19, 2024

I travel a lot for business and always stay at the Fairmont Palliser while in Calgary. As usual, my room was very comfortable. Check in and check out was seamless. The food and service in the Gold Floor lounge was excellent. In the Gold Floor lounge itself is such a nice room with such large windows, and so much light.

TripAdvisor users rated this property 5 out of 5

Great Service, great location

TorBeaches76 (Toronto, Canada) on Feb 19, 2024

All around fantastic. Patti at Hawthorn made sure our client dinner went perfectly smoothly. Great service! This hotel is perfectly located within the downtown business core and is walkable to virtually everywhere… always my first choice when visiting Calgary.

TripAdvisor users rated this property 3 out of 5

Rude phone operator

Sandra M on Feb 15, 2024

My experience with the phone operator at this hotel was incredibly disappointing. I stayed at this hotel a few months ago, and unfortunately, the memory of the rude and unhelpful service I received still lingers. Upon calling the hotel's customer service to make a simple request, I was met with sheer incompetence and outright disrespect from the phone operator. Not only did she fail to understand my request, but she also had the audacity to raise her voice at me over the phone. What was even more frustrating was her repeated insistence on asking "What?" three consecutive times in a loud and disrespectful manner, as if my request was beyond her comprehension. It was evident that she lacked the basic communication skills necessary for her role and showed a complete disregard for customer satisfaction. Btw, I ended up getting a yoga mat when I requested for a bathtub rubber mat. Furthermore, it became apparent that the operator had no knowledge of what the hotel rooms looked like, which only added to her confusion and inability to handle my simple request. It's imperative for hotel staff, especially phone operators, to have a thorough understanding of the hotel's facilities and accommodations to efficiently assist guests. Handling calls in a hotel setting can undoubtedly be stressful, but that is no excuse for such unprofessional behavior. Guests should feel valued and respected at all times, regardless of the circumstances. Unfortunately, my experience with the phone operator at this hotel fell far short of this expectation. In conclusion, I would strongly advise the management of this hotel to invest in better training for their staff, particularly in the areas of communication and customer service. It's essential to ensure that all guests receive the level of care and attention they deserve. I will still recommend this hotel to others, the lobby was elegantly beautiful and most of the staff I encountered went above and beyond to make us feel welcome.

TripAdvisor users rated this property 5 out of 5

Great one night stay before Lake Louise and Banff

Peyton M (Portsmouth, New Hampshire) on Feb 12, 2024

We decided to spend one night at the Fairmont Palliser before heading to ski at Lake Louise and Sunshine (outside of Banff). Since we were arriving a bit late, we missed the Fairmont gold nightly food service. However, we were very lucky that Neha, of the gold level, saved some of the food from the nightly service and then had it delivered to our room after we arrived. That was very nice! After 12 hours of traveling, the food and excellent accommodations made a huge difference and was an excellent way to start our trip. This was our 2nd time at the Fairmont Palliser and we will always return when we are in Calgary. The breakfast on Sunday morning was excellent - and everyone was very helpful. Valet service was also great! Thanks to everyone at the Palliser for an excellent stay!

TripAdvisor users rated this property 2 out of 5

Our least favourite Fairmont hotel

455kristim (Edmonton, Canada) on Feb 06, 2024

While we’ve never had a problem at any of the other Fairmont hotels (or any other hotel for that matter), I’m not sure we’ve ever stayed at the Palliser without feeling disappointed and this stay was no different. From feeling pressured to take a higher priced room upon check-in that wasn’t really as advertised to having to make do with a broken shower and toilet - everything about our hotel stay was disappointing. The rooms here just don’t seem to be very well looked after and the staff were not as helpful about our issues as we’d hoped. After several stays and not one even decent experience, I’m not sure we’ll be back. The one highlight of each stay has been the restaurant, which always serves incredible food with even better service! The restaurant is definitely worth visiting!

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