TripAdvisor Traveler Rating

great location, clean, nice view, perfect staff. it was our first visit of calgary, we relly enjoyed our stay at hyatt. Hotel Staff adressed all my requests before arrival. I really appreciated. We will come back again and just stay at hyatt.

We over 17 years of stays at this hotel between business and pleasure trips. The check in staff are always courteous and friendly with a big smile and check in was quick and efficient. Our room had the shower head hanging off the wall by a couple threads of its mount and a quick yelp from my wife let me know the toilet seat was very loose (I did laugh about that) The desk was cool about it and moved us to another room right away. It was disheartening to have my own experience with another loose toilet seat (which I just tightened myself because I was a bit ticked off) Also obvious from 5 feet away you could see that the drinking water faucet was leaning over also very loose. So disappointing to see a hotel you have been a regular at for nearly 2 decades having such poor maintenance management now. The hot tub is crazy hot (105 F) and other guests said they complained but were told it's the "proper" temp...well no...102-103 is a standard safe and comfortable temp as exercised by other places. I think it's time for a change of venue going forward if we're paying over $250 a night for $80 a night standards. You can't imagine how absolutely disappointed we are to even say those words after so long.

Our go to when we visit Calgary. Love the location downtown and the staff is always helpful and friendly. Lots of shopping and dinning in the area and right beside the train station. Underground secured parking was nice

Thanks for upgraded to the big suite, love to stay here , good stuff works here , nice check in and check out . Location good ! Hotel room clean ! Lounge is good too but It would be better if there are more choices of food Thanks !Will come back here again !

Excellent location for walking around the downtown area for dining and shopping. The city view from room was great. Room was comfortable and quiet, the bed was soft and had nice comfy duvet, also came with a coffee maker and mini fridge and had a filtered water tap instead of bottled water. Grabbed a snack for breakfast from the bakery nook in Lobby which was good and affordable.