TripAdvisor Traveler Rating

So, we decided to have our family reunion at Atelier Playa Mujeres. We’re a group of 7, and we’re currently staying in three rooms for a total of 5 nights. We checked in two nights ago, and this is my halfway review. The whole experience of staying at Atelier hasn’t been exactly great so far in our first two nights. The luxuries and benefits of a true 5-star hotel are missing in most parts of the property, and we feel like we’re not getting the value for what we paid for, which was around USD 900 a night. To start with, we weren’t escorted to our room, and it was a bit of a hassle to find it after check-in. My wife and I are celebrating our tenth anniversary, and I had asked for a cake to be sent to our room, but it never arrived. The language can be a bit of an issue with some of the staff. The in-room amenities were just okay, not quite up to the standard of a 5-star hotel. After housekeeping, they didn’t replace the nespresso pods or my white, soft sandals. Lastly, there weren’t any dental kits and we had to ask for them, which again took a long time, and our room had and still has a mild moldy smell. Despite being an adults-only property with a night club (which was mediocre, again), most of the lights in the property go off after midnight. There’s not a lot of lighting options in our room. And I dont’s know why they keep ringing the bell when the ‘Do Not Disturb’ light is on! Now, let’s talk about the food. The breakfast spread was just okay, with not many choices. The coffee and pastries at the cafes were great, but the food at El Suspiro and Cilento was just about satisfactory. The cocktails at most bars weren’t up to par. We have stayed in resorts throughout the world from Singapore to Bahamas but this just doesn’t cut the 5-star mark! I have to mention a few people who made our stay better: Cynthia from Guest Services, Amayarani at Cilento, the lady at the gym, and Damian, our buggy driver. Hopefully, the rest of the stay will be much better.

ATELIER Playa Mujeres was by far the BEST all-inclusive experience we have had, and I look forward to returning as soon as possible! Overall, it was a fabulous resort and the staff are so kind that you feel incredibly taken care of. If you're lucky, you'll even get some servers who are also entertainers! :) The food is great—high quality, thoughtful, beautifully presented, and really yummy. We didn't have a meal that was less than "good" and the majority of them were excellent! Plus, the taco stand and crepe stands were such fun surprises in the evening! As someone who doesn't drink, the ease of ordering non-alcoholic cocktails was wonderful—every restaurant and bar even had a handful of different specialty non-alcoholic cocktails and all of them were extremely flavorful without being overly sweet. I am always worried I will accidentally get a "real" drink and not once did I have any issues. We really enjoyed the ocean-front INSPIRA cabanas —the service was outstanding, the beach was spotless, and the view was magical. HUGE shout outs to Guadalupe, Rojas, and Emmanuel for taking such good care of us. We splurged and got an INSPIRA rooftop suite which we loved—we had a full snack bar that was replenished after our second night, something I didn't expect! Based off other reviews we were a little weary of being "pitched" something on check-in but that didn't happen (they dropped an invitation off at our room later that day to what seemed like a pitch other reviewers had mentioned). The only minor complaints I have are: I would have liked a physical map at check-in or from our butler; I would have liked the ability to make dinner reservations via an app or on my own phone (the butler service for this feels over the top, except in the case where ours was able to get us in at the steakhouse which was completely booked); I would have loved to be able to control the temperature of our hot tub because it was TOO hot; and I also would have liked to be able to make it warmer in our room (it was 72 and a little chilly at times--thankfully there was an extra blanket!). We didn't do much other than lounge on the beach, but I could have experienced so much more with all the entertainment they provide!

Hi everyone! We visited Atelier around mid-November and finally had some time to write a proper review. We’re an Asian couple from Toronto and stayed at the resort for 7 days, and overall it was such a memorable experience. First of all, a huge thank you to Jonathan. We first met him at the Latin dance workshop, and his energy, warmth, and teaching style were incredible. He made the class so engaging and fun that even beginners felt comfortable jumping in. What really stood out was how thoughtful he was. Every time we ran into him afterward, he would stop to say hi and genuinely ask how we were enjoying our stay. Those small moments made us feel so welcomed and seen. Speaking of activities, we absolutely loved the crafting workshops, especially the piñata workshop and the Huichol art workshop. They were fun, hands-on, and gave us a chance to learn something new. For popular workshops like Huichol art or the sushi class, I’d highly recommend arriving at least 15 minutes early. They fill up fast, and we almost missed them! Casino night was another highlight, and we also really enjoyed the casino activity in the pool. There was a magician running the blackjack table (so sorry we didn’t catch his name!), and he absolutely blew our minds. He riffled through the deck, asked us to say stop, and somehow the card we landed on was exactly the one we needed. Still can’t figure out how he did it! Now the cocktails deserve a whole section of their own. We spent a lot of time at Calle Bar, right in front of Cafecito, and this is where Juan truly stole the show. Juan consistently made some of the best cocktails we’ve ever had. I’m more of an adventurous drinker and loved asking him to surprise me, and he never disappointed. One standout was a blueberry gin cocktail with lychee foam on top, which was absolutely amazing. Another favorite was a smoky green apple drink with mezcal. It was so well balanced and unforgettable. Juan’s creativity, attention to detail, and passion really elevated the experience. All the bartenders at Calle were friendly and professional such as Aezel, Rodolfo, Max…I only wish we had asked everyone for their names! We also joined the stargazing activity, which was such a peaceful and unique experience. The facilitator used a laser pointer to guide us through the stars, and we were able to look through a telescope as well. It felt both educational and magical. Finally, the food. Our two favorite restaurants were the Mexican and Mediterranean restaurants. At the Mexican restaurant, the tacos were incredible. Our personal favorite was the beef tongue taco. A tip: if there’s a buffet night at the Mexican restaurant during your stay, don’t miss it. The atmosphere is amazing, and you get to try more authentic local Mexican dishes rather than fusion-style food. At the Mediterranean restaurant, the paella was our top pick. It was rich, flavorful, and packed with seafood taste. One more place we don’t want to forget to mention is María Dolores. We booked our stay directly through the resort, and as a result, we received $100 in resort credit, which we were able to use at the restaurant. Before coming, I had seen some posts saying the credit could only be used at the boutique or spa. This might apply if you didn’t book directly through the resort. To avoid any confusion, I’d highly recommend checking with the front desk when you arrive, so you know exactly where your credit can be used. As for the food at María Dolores, the scallop ceviche was hands down the best dish we had during our entire 7-day stay. Both the presentation and the flavors were outstanding. It was incredibly fresh, light, and vibrant, with a bright lemon or lime acidity that tied everything together beautifully. Everything was perfectly balanced, and it truly stood out among all the meals we had at the resort. Overall, Atelier exceeded our expectations when it came to activities and cocktails. What truly set the experience apart, though, were the people, especially Jonathan and Juan, whose passion and hospitality made our stay feel genuinely special.

Domingo and Alexis were excellent butlers, very kind, accommodating and very attentive. We have no complains and can’t recommend any areas of improvement. The 2 employees that stood out to us otherwise were Donovan at Mercado 19 and Wilberth at Los Abrasos. Donovan was incredibly welcoming, friendly and attentive every single morning we came down for breakfast. He gave us extra care and recommendations as soon as we walked into the area, even addressing me by name before seating us. Wilberth was our waiter one night at the steakhouse and was so incredibly friendly for the entirety of the dinner. He helped us pick out a wine based off of our preferences and his personal recommendations. He then explained the details of the wine we selected and how best to enjoy it. He was attentive and made us feel special while we were there, even offering a special romantic/isolated dining experience. Special shout out to Moises the wine (sommelier?) for giving us extra help every night we attended the wine & cheese event. He would ask us questions and help us choose a different wine every time we went. Everything about the resort has been fantastic and we will be back.

Our experience has been so lovely! The food, the service, and the staff has been amazing and we will absolutely be returning. We’d love to shout out our butlers Domingo and Alexis specifically. Also our breakfast server Donovan at Mercado19 and our dinner waiter Wilbirth at Los Abrazos have made our experience that much more special. I’d rate my experience 10/10.