TripAdvisor Traveler Rating

Mostly style and very little substance is our take on Atelier. My wife and I travelled here to celebrate my wife’s 40th birthday and it’s truly staggering that this hotel has so many glowing 5* reviews. It was very disappointing - overall very little was great - it was average or way below average all the way. There are of course some positives worthy of mention such as Cafecito - the main coffee shop, the majority of the staff were welcoming and helpful, some of the restaurants were good (none were great), and the hotel rooms and hotel in general were clean and well maintained. However the negatives took away so much from our stay there. The main two negatives to mention are the food and drinks - mainly the cocktails. Both of which are fairly essential for an all inclusive resort holiday. First and foremost - the in-room dining was staggeringly terrible and not due to personal taste and preference. The standard of the ingredients and the way it was cooked was genuinely laughable for a hotel that charges as much as Atelier does. It was inedible. We had a breakfast and a dinner in the room and the food was generally cold, microwaved slop. The breads soggy from having recently been defrosted (nothing seemed fresh). Cold, soggy microwaved nachos being the highlight. Avoid in-room dining at all costs. Regarding the restaurants - as mentioned none were great. Ones to avoid from our experience: • Bikini Azul - awful low quality food, • Cala Di Luna - the most guilty of style over substance. Looked good but in reality, way below average food. • Mercado 19 - The Mexican restaurant in an evening. Really disappointing and the only place the waiter made us feel unwelcome. The buffet, La Consentida, was the only one we found to be good but even then it wasn't great. We've stayed in much cheaper all inclusive resorts that were far, far better than Atelier in respect of food. Regarding drinks - I can only assume that Atelier thinks that sweeter = better. Almost every single cocktail we had was far too sweet, particularly the cocktails from the respective bar/restaurant menus. Due to this, we started asking for specific cocktails which the staff either didn't know or couldn't make, which included a mojito. Just so disappointing. I'm not sure if its a competency thing or just a taste thing - maybe Mexicans and/or Americans just prefer cocktails that way. The house wine was also poor - the good stuff was extra. I resorted to just drinking the Mexican beers which were good. Other negatives include the terrible online services such as the restaurant booking portal and particularly the e-concierge function, where we were just ignored and had messages just disappear. Its also the first hotel we've stayed in that did nothing from their own initiative for a birthday. They did send me a brochure of obscenely expensive decorative options where they expected me to pay over £100 for some balloons and chocolates. What they do instead is ask you everyday at every meal if you're celebrating something. Why not just make a note and offer some small gesture for your guests rather than asking them multiple times a day? Bizarre. I can't think of anything else that was materially bad, but nothing else stands out either. The Spa was obscenely expensive, the pools were ok but quite small, below average beach, decent sunbeds, however no management of the morons that go out at first light to claim the sunbeds for the day. It was a long way to travel and a lot of money to pay for such an average hotel.

Absolutely beautiful grounds, extremely clean and well-kept. Every single staff member has the best most positive attitude - shout out to Arturo & Jose especially (Mercado & Alba restaurant managers). Food was delicious in all the restaurants especially the Steak restaurant.

?????????? Our stay at Atelier Playa Mujeres was absolutely incredible from start to finish. The Inspira package is 100% worth the extra cost and truly elevates the entire experience. A huge thank-you to Brandon and Pingting, our butlers, who were outstanding. They were incredibly kind, attentive, and went above and beyond to make our anniversary special, adding thoughtful and beautiful touches to our room that made us feel truly celebrated. Every staff member we encountered was friendly, welcoming, and genuinely happy to help. The pools were clean, fun, and well-maintained, and the beach was absolutely beautiful—peaceful, scenic, and perfect for relaxing. The food was exceptional—hands down the best food I’ve ever had at a resort, and honestly better than most restaurants. The quality, presentation, and service were all top tier across every dining experience. Atelier Playa Mujeres exceeded our expectations in every way. We can’t wait to return and would highly recommend it to anyone looking for a luxury, unforgettable getaway.

Location - amazing Atmosphere - incredible Food - all spectacular Drinks - Everyone Delightful Service - Ridiculously Fantastic We have been to no less than a dozen other resorts, not all of those Adults only, but this was by far the best all inclusive experience we have had. Special shout out to our Butlers Rodolfo and Yareni who were amazing. Aristeo, on the beach - I miss this guy, he is a Gem, there all the time, went above and beyond even belting a birthday song for me! The service from these folks as well as all the other servers, bar tenders and staff in each of the restaurants, bars and throughout the hotel was exception making the trip stand out as the best experience we have had. Thank you!

Overall, this was a wonderful experience. The resort/complex is beautiful and well-maintained. The service was excellent and the food was terrific. My wife and I celebrated our anniversary here (my first time at this resort) and I’m pretty sure we will try to return. There are plenty of positives to review. The property is very nice and it was rare to find anything worn or not working. We were pleased that the resort was not crowded… maybe 50-60% occupancy. That made it a pleasure finding pool chairs, etc. (Of course, had it been a different season and it was 90%-100% full, there may have been some issues, but that was not the case this time.) Our guest room was nice and housekeeping did an excellent job daily. The AC in the room was strong enough to cool the room, as well (not always the case at some resorts). All of the restaurants were outstanding… we enjoyed Takeshi and Kopai the most, but found delicious choices everywhere. And having 2 coffee shops in the resort is a big plus. The gym was outstanding, as well… it was crowded in the mornings, but not at all the rest of the day. Our room was in Building 3 which has less foot traffic and is much quieter (the way we like it) than the “main” building. Bartenders did an excellent job making drinks… very few misses. Atelier hits all the right notes on the main/important things you come here for. We had mixed reviews on the restaurant “reservation” system… it worked out most of the time, but we did get closed out of restaurants a couple of times and had to ask the concierge for help. Callouts to many staff there… Ernesto, Jahir, Marcos, Freddy, and Javier were our favorite waiters. Wendy in Azucar was so very pleasant to us. Andres and Ana at Consentida (our breakfast buffet) were delightful. And both Damarys and Juan at the pool were fantastic!! Most everyone we dealt with was friendly and helpful. Of course, there’s typically a list of the “negatives” experienced while there (or anywhere). I don’t think there’s a “deal breaker” on the list, but just things which could be improved, or, at least noted. -- The resort/campus is not very easy to navigate (directionally). Directional signs are just fair and it took us 2-3 days to get our bearings and figure out how to get from point A to point B. -- The “quiet” pool is for people who want read, nap, enjoy the serenity of the pool. If you’re someone who must talk/socialize with EVERYONE and can’t keep quiet, PLEASE be courteous and go to the “noisy” pool or to the beach… the rest of us really don’t want to talk with you, or hear you argue with your spouse/lover. Disturbances didn’t happen too often, but they did happen a few times (which were all very annoying). And if you hoped relaxing on the beachfront would be, you know, relaxing… forget it. People were talking, playing loud music, blabbing on their phones, staff moving equipment all over the place, etc. -- The “house” wines in the restaurants are very mediocre, which is a real shame. We did not buy any bottles of wine, so suffered through the house wines, or drank other liquor. Note to the resort… just spending “$1USD” more on your house wines would improve them immensely… please do. -- The ceiling fans in the guest rooms need a “low” setting… there’s only one speed (on or off) and it’s too high for sleeping, etc. -- The (non-existent) dress code in restaurants was rarely followed. Several men showed up in t-shirts, shorts, and flip flops at the indoor restaurants requiring “Business casual attire.” If the resort isn’t going to enforce a dress code, then DON’T HAVE A DRESS CODE….. There were men wearing shorts to Maria Dolores (a Michelin star restaurant). -- Speaking of Maria Dolores (which is not one of the included restaurants of the all-inclusive), we did purchase dinner there one evening. The meal was good (as you would hope in a Michelin star restaurant), but it was not one of the top 5 meals we had at the resort. We had the tasting menu with the wine pairing and it cost $700USD for the 2 of us. Not worth it at all. We got off to a bad start with the meal when our waiter tried to sell us a $200 bottle of wine when we hadn’t even looked at a menu… it was as bad as the timeshare presentations. -- The nightly entertainment was also just fair. The only show we actually attended was the “70’s/80’s music show” and we left about halfway through. Entertainment has been better at several other resorts we have been to. -- We did not do many of the activities the resort offered (we were busy relaxing at the quiet pool), but the bike ride excursion was disappointing. My interpretation of the excursion was that it would be a bike ride in/around Playa Mujeres. What the excursion was, was a (very) leisurely ride… with 3-4 stops along the way for resting/talking. The 60-minute excursion only covered a few miles of actual bike riding. The guides were very nice, but I was expecting a lot more “riding” and a lot less “talking.” -- Nightly turn-down service was very hit-or-miss (as it is for almost every resort we’ve been to). We had our room turned down only about half the nights we were there, even though we went to dinner early at the same time every night. -- We wanted to try a buffet for lunch during our stay, but wasn’t able to find one. We thought Mercado 19 would be open for lunches, but, apparently not. Believe me, the positives far outweighed the negatives at the resort… the property, food, and staff are definitely top-notch. All in all, this is certainly on my “Top 5” list of resorts to come and enjoy. I’m sure we will return.