Active Advisories
The dome of the lobby outside is currently in the process of being remodeled, with a tentative completion date of Nov 30, 2025. All efforts will be made to minimize any impact to guests during this time.
Overview
The Krystal Cancun is the best option for you to have the time of your life during your holidays with your family, friends and loved ones. Conveniently located in the prime area of Punta Cancun next door to Party Centre Plaza. We are the heart of activities and entertainment, within walking distance to the most popular shopping malls and Coco Bongo.
Check in
3 p.m.
Check out
12 p.m.
Rooms
502
Inclusions
- Daily activities
- Round-trip airport transfers
- A Government of Quintana Roo environmental tax.
- All taxes
Rooms
- 2 double beds
- Boulevard view
- No more than 4 guests in the room
- 2 double beds
- Boulevard view
- Main tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- No Balcony
- A/C
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar ($)
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Main tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Units are individually decorated and may vary by unit
- A/C
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar ($)
- Room service ($)
- Safe
- TV
Amenities
Beach
Beach Chairs
Bali Beds
Lobby
Lobby
Aquamarina Restaurant
Las Velas Restaurant
Mortero Restaurant
Mortero Restaurant
Mediterraneo Restaurant
La Cascada Bar
Velas Pool Bar
Near Night Entertainment Area
Location
Reviews
TripAdvisor Traveler Rating
Very upset, mold, required renovation, bad service, rude personal
GrandTour643319 on Jan 10, 2026
This hotel requires renovation. The price is far too high for the quality provided. The room had a strong and disgusting smell of mold. During breakfast, I experienced an unpleasant and discriminatory situation. I ordered a smoothie; however, the staff member preparing the smoothies gave my order to other guests, even though they had not ordered it. As a result, I had to wait again for my smoothie to be prepared. On January 10, 2026, during breakfast, I asked a staff member to pour me some juice and asked whether it was freshly squeezed or from a package. He responded very rudely, shouting that I had to wait and that everything served at breakfast was fresh. The breakfast staff either do not understand English or do not want to understand it, and they are very rude. In addition, before booking this hotel, I was not allowed to enter the property when I tried to see it. If I had been allowed inside, I would not have booked the hotel, as I would have immediately seen that the hotel is old and does not meet the expected standard. Overall, this was a very unpleasant experience. For such a high price, guests should expect fair service and respectful treatment. Unfortunately, this hotel failed to meet these expectations.
Directly On A Beautiful Swimmable Beach!
Darryl G on Jan 08, 2026
Room was decent, ocean view close to pool and beach. Great views. Easy to get to the property from the airport, it should be about a $40 taxi ride. Room as clean, a little "tired" but everything worked and it was clean. Only one issue, hot water, was not always consistently hot. Could be a more global thing with the infrastructure of Cancun. Pool was overall great, swim up views of beach and swim up bar. Staff was great and very attentive. Gym was awesome and very productive and big. We would go back and stay again.
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