Overview
The Krystal Cancun is the best option for you to have the time of your life during your holidays with your family, friends and loved ones. Conveniently located in the prime area of Punta Cancun next door to Party Centre Plaza. We are the heart of activities and entertainment, within walking distance to the most popular shopping malls and Coco Bongo.
Check in
3 p.m.
Check out
12 p.m.
Rooms
502
Inclusions
- Daily activities
- Round-trip airport transfers
- A Government of Quintana Roo environmental tax.
- All taxes
Rooms
- 2 double beds
- Boulevard view
- No more than 4 guests in the room
- 2 double beds
- Boulevard view
- Main tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- No Balcony
- A/C
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar ($)
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Main tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Units are individually decorated and may vary by unit
- A/C
- Desk
- Hair dryer
- Iron/Ironing board
- Mini-bar ($)
- Room service ($)
- Safe
- TV
Amenities
Beach
Beach Chairs
Bali Beds
Lobby
Lobby
Aquamarina Restaurant
Restaurant
Hacienda Restaurant
Restaurant
Mediterraneo Restaurant
La Cascada Bar
Velas Pool Bar
Area
Location
Reviews
TripAdvisor Traveler Rating
Las Velas is wonderful
Shell2658 (Sebastian) on Oct 04, 2024
Justo at Las Vegas is an excellent waiter. He remembered me from the last time I was here. The food is delicious. I give 5 stars to him. My second favorite restaurant in Cancun. The view of the Caribbean is breathtaking. Could not ask for a better view than this while dining.
Great view but old property.
Angelica Elizab... S on Oct 02, 2024
We went there to celebrate our honeymoon and the options were very limited. I requested something to concierge and they gave me something else which was fine. At the end of the day I had a good time even with the hurricane happening, flooded areas no water and no electricity. Honestly the fact that we had to use the stairs to go to the 8th floor every time didn’t bother us since we understood the climate situation and we were there to enjoy our time. The ocean front view is PERFECT but you have to be aware rooms are old. If you are okay with that, you will be fine. The only thing that really bothered me is that since we didn’t had water we came down 2 times to the lobby to ask for water and they kept saying they would send it - after a hurricane, delivering water to a guest might not be a top priority (which is okay) however I kept asking and saying I would go grab it wherever they told me to go. (It was getting very late and we needed to at least be able to brush out teeth) Finally they sent me to the restaurant where Victor was very rude and started talking with the bartender about the situation and they were discussing about how annoying my request was and they would just give us 2 glasses of water so I would leave. Another bad experience was at the spa. I went there to do my nails since I didn’t had time before my flight. The staff was great and they were extremely nice and accommodating. On the other side, you can tell that they do not do nails very often since the service was very slow and at the end they looked very bad. They offered to fix them and I went back but after they fixed one nail I realized that honestly I didn’t wanted to loose another 2-3 hours of my vacations. They might be amazing with massages but just be aware that they will not do a good job with nails. Pablo (bellboy) and Sergio (server) did a great job and were extremely helpful and nice. Even after Helena they were nice and smiling at all times so five stars to them!
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