Krystal Cancun reviews
TripAdvisor Traveler Rating
11390 TripAdvisor reviews
Entertainment at Krystal
Jason J on Jun 19, 2026
Jesus Mendoza was a great person to have doing entertainment at the hotel itself. He was able to get people engaged and we had fun doing it! I love Jesus. We want to come back to see him!
Great vacation Hotel Kristal Cancun
Sorina P on Jun 17, 2026
I just want to command Abigail, sunwing concierge for her professional approach to guide us and make our vacation a great experience. She made dinner reservations in no time every time. She sent cake for my husband birthday at the restaurant. She assisted me with my questions and late check out. Definitely knowledgeable, friendly, helpful. Highly recommended. Thank you Abigail. We will be back soon.
Ask for Justo
Jeremie J on Jun 16, 2026
Amazing staff and Justo, words can’t express his service gratitude and professionalism
All around a great stay!
Nate M on Jun 16, 2026
It was awesome! Great vibes. Food was great. Our favorite was the Mediterranean restaurant for dinner, but a special shoutout to Eduardo at Las Velas! 10/10 service, great conversation, very attentive. We would definitely come stay at this resort again.
Great 7 day stay
Seaside26932211998 on Jun 11, 2026
We had an amazing experience at Krystal Cancun and Abigail (concierge) was a huge part of what made our stay so special. She was friendly, professional and genuinely caring. She went above and beyond to ensure that our family was comfortable and had everything we needed throughout our stay. Thank you Abigail for making our vacation even more memorable. Krystal Cancun is fortunate to have such an outstanding employee on their team. We hope to see you again on a future visit.