TripAdvisor Traveler Rating

Hotel require refurbishing old AC Lifts not available for 24 h only for staff. in Europe 3 stars not more. Alcohol available but not water in the room

Julio was very helpful, he helped us with our bags into the resort and out of the resort. Knew what he was doing, and very friendly.

Our family truly enjoyed our stay at Krystal Cancún. The beach was stunning — soft white sand and sparkling turquoise water that felt perfect for the season. What made our experience exceptional was the outstanding service from Sergio. His attention to detail and genuine care made every meal a pleasure, especially our relaxing breakfasts by the beach. We always looked for a spot in his section because he went above and beyond to ensure we had everything we needed. Thanks to him and the wonderful atmosphere, we’re already planning to return soon — just maybe not during seaweed season!

Great all-inclusive hotel , people are so nice, especially suemy from front desk, she quickly checked us in and made sure we got the nicest room , she took care of us with a warming smile and great attitude and for our luckiest day, she also checked us out super fast and always so happy to help. Thank you suemy you made this experience unique.

Justo was amazing and enthusiastic. Portions were generous and we had an amazing night. The chef Miguel made sure that we didn’t have any food allergies and the staff made sure that our anniversary night was one to remember. The wine, the weather, the service and the hotel is amazing and well worth the price.