Krystal Cancun reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

9761 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Very good experience!

Cristian S on Sep 19, 2023

Great restaurant great service great views! Highly recommend. Jesus was very good to us and really good hospitality! Looking for a beach dinner view, should definitely check this place out. Pizza was really good and the vegetable soup was amazing as well. Chocolate cake was delicious as well

TripAdvisor users rated this property 5 out of 5

The best

Gerri B on Sep 16, 2023

We were so satisfied with everything we had no complaints about anything Chris at the excursion area was so helpful he booked our dinners for us and told us all the fun things to do Lucero at the O restaurant in the hotel was always smiling and happy she knew us by name and room number she was fantastic. David at check in was wonderful very helpful and Pedro in the restaurant was so fun he made our meals super enjoyable and thanks to the many others. We WILL go to this hotel again it was great

TripAdvisor users rated this property 1 out of 5


Dreamer68236733306 on Sep 14, 2023

Where do I start The check in process was brutally slow. After assuring me I could pay extra to check in early, this was in fact not true. So I waited in line 2 separate times for over an hour. Finally after getting my room and going down to the beach to get towels, I was told my room number already had towels rented. Was blessed with a 3rd trip to the horrendously slow front desk staff. Maybe it wouldn’t be so bad if the AC actually worked, it’s like standing outside. Rooms are outdated. The beach is a nice and the only saving grace

TripAdvisor users rated this property 5 out of 5

Excellent food. Highly recommend. Excellent service.

Carol M (Manchester, United Kingdom) on Sep 11, 2023

Great food. Well worth the visit. justo very good waiter. Ver obliging and efficient. Beachside restaurant. Brilliant views as you are eating. Came with my friend and her son as well my son Had tasty stuffed mushrooms salmon then tiramisu.

TripAdvisor users rated this property 5 out of 5

Krystal did not disappoint

thewhistle22 (Newark, Delaware) on Sep 10, 2023

Wonderful trip. Cruz, waiter in the Italian restaurant Las Velas was wonderful. Give him a raise! The resort has probably the best beach in Cancun- no big waves, clean, good service. Ask for Henry at the beach bar- he makes the best drinks of all of the bartenders.

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