TripAdvisor Traveler Rating

If you’re reading this please read it carefully because you don’t want to waste your money on a Krystal All inclusive vacation in Cancun My wife and I arrived on Sunday June 7th 2025. It started out great When you arrived you walk in and see a pretty nice lobby of marble and tile floors but that’s where it stops. Once we got checked in they said to have drink at the bar in the lobby and that they would take our bags to our rooms. My wife and I decided to go get something to eat and we were gone about an hour and half or two and when we returned our bags were still sitting in the same spot. We had to ask 3 times to take the bags up to the room and it wasn’t until I said I was just going to do it myself that it got done. Now I could go step by step of all the things that were wrong but I don’t think you want to read a novel. In the first days we were there we were trapped in the elevator for 30 minutes. The emergency phone in the elevator had a recording saying that there was no money to make the call and the emergency button also didn’t work and when we called the front desk the first time they said they would send someone right over. 20 min later we were still stuck and couldn’t even get the front desk to answer the phone a second time and when we finally got out thanks to another guest the hotel acted like it was no big deal and no one even bothered to follow up with us at any point of the rest of our vacation. The worst thing is we later found out that another set of guest were stuck in the same elevator for ten min earlier that morning. Next was the rooms all though clean from dust looked disgusting with gray towels that were suppose to be white. tables in the room had stains all over the tables and dressers that made it so you didn’t want to eat off of them. Over the 8 day vacation we didn’t have hot water for half the time we were there and almost every morning we were woken up at 8:30-9 tdue to banging and drilling with a side of chemical smell mixed with poop. Other than that the hotel rooms were great LOL!!! As for the all inclusive it includes being told we anly give shower towels once a day in the morning. The food was ok but nothing tasted good enough that you would go back for more. Most days we ate at the hotel buffet we ate just enough to get by but and left our plates mostly full to be tossed. I will say the Mediterranean Restaurant at the hotel that you can make a reservation for for dinner once a day was excellent and is part of the all inclusive The entertainment or lack there off was almost nonexistent. They have a board with about 4/5 events like basketball, volleyball, water polo and a few others listed daily but no one to organize or get it started. Its on the guest themselves. I didn’t not see one event that was listed take place in the days I was there. The only fun activity I saw that actually took place and was organized was when they had Co Co Bongo night club advertising there club and did a 1-2,hour long pool party with music. At night we either left to other places to find something to do because we didn’t want to play bingo or guess that song in the lobby or we were in bed by 9 due to Borden and watching Netflix. If that sounds like a vacation to you then the Krystal is for you. ????????. PS. They did have a sales presentation with breakfast for a membership that I was considering until I got to experience the Krystal vacation. I’d rather go to Motel 6

We went to Fisheria the food are amazing, really good and all the crew are great speciallyto Antonio Chigo he is a good person and always helping us i give him 5 ??????????

Top knotch experience with staff at Krystal Resort. We got princess treatment and the best care from Dulce, Hector and Javier.

DO NOT STAY IF YOU LIKE CLEANLINESS. The bathroom was dirty as soon as we got in (which they made us wait to check in to allegedly clean) with water stains and hairs all over the sink and counter. We asked someone to come clean it and no one came. Water started pouring from the ceiling in the bathroom as I was in it which took someone 30 minutes to come attend to by draining something out of the ceiling into the toilet (disgusting brown water) WHICH WAS NOT THEN CLEANED FOR ANOTHER WHOLE ENTIRE HOUR. The front desk was not accommodating and basically said there’s nothing they can do because we already paid. Very unprofessional and disappointing.

They wont refund our deposit. The room was prepaid through a third party and our credit card was only ment for incidentals which we used none. They still charged it 295$ and they wont refund it back. Additionally, the rooms were sub par at best and the beds are super hard. The curtains didnt fit the windows so we couldnt black out the room that caught 100% morning daylight at crack of the day. When I went to the bar to order a drink they said my room didn't exist. So where did they put us? The closet? When I called the front desk to inquire about it they asked me to let them call the bar about it and they never called me back. The food was always cold upon arrival from room service and the flavor was also well below acceptable. As per any vacation spot, you get nickled and dimed everywhere you go, and you are constantly trying to dodge aggressive sales people and timeshare promoters. The surround all hotels and the zona hotelera strip. When we checked out of the hotel, we decided to go spend a couple hours on the beach to kill time until our flight that was to be a little later that afternoon and all the sudden we were told we couldn't sit there if we weren't a guest (mind you this was on the sand under a single palm.... not even in their lounge chairs) they dont own the forking beach! Overall, very very disappointed with our stay and trip. We will not be returning or reccommending this place to anyone! We did not have a good time.