Krystal Cancun reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

10021 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Velas restaurant had amazing service

J R on Feb 17, 2024

Our service with Jose (our server) at Velas restaurant, was amazing. Great choices with appetizers. Our server also provided us with entrées that were recommended. My wife and I are from Las Vegas, and our service was compared to what we receive back home.

TripAdvisor users rated this property 5 out of 5

Velas experience was one of a kind with Jose

Explore12450567941 on Feb 17, 2024

Jose en Velas estubo muy atento y su service fue mas estupendo. Me encanto la comida y servicio. Pregunten por Jose si visitan. Todo estaba delicioso . The vibe was great and order the tiramisu- so freaking good! We had late night reservations but weren’t rushed not once.

TripAdvisor users rated this property 5 out of 5


290janees on Feb 17, 2024

Great and attentive service from Justo, Yuussa and chef Misuel. We were seated immediately in the section with a view of the ocean by Fernanda who was very pleasant to speak with. Food was delicious and well seasoned! We look forward to visiting again!

TripAdvisor users rated this property 5 out of 5

Best wait staff ever!

Cyndi B (Austin, Texas) on Feb 17, 2024

The wait staff was above and beyond! Especially Ceci in the lobby! She always remembered my favorite drink and was quick to bring it to me even though she didn’t have too! Also Elsa at cabanas! Very nice. The cabanas were a great value and recommend those for beach days

TripAdvisor users rated this property 4 out of 5

Glad to visit & enjoy Krystal in Cancun

GoPlaces58611928212 on Feb 17, 2024

Ceci David Pablo very attentive staff... good food in the main aquamarina... easy check in/check out. Main lobby bathroom was nasty upon our arrival with 2 toilets overflowing but we never saw anything similar during our week long stay.. a disconcerting first impression. The staff do really try and engage with visitors. Small issues resolved very quickly. Overall very clean and lots of fun and relaxation to be had... Amazing view from our 8th floor balcony. Only real negative was noise pollution from the nearby Coco Bongo party/disco which was unexpected... a lot of loud thump/thump music and DJ shouting went a little too late into the evening/morning for our tastes but we are boring old folk now. Others may love that. Booking tours and airport shuttle convenient in main lobby area. Elegant dinners out at local restaurants (Mediterranean and Mexican) as part of our inclusive package were highlights for us, but the all-inclusive buffets in house never left us wanting for more.

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