TripAdvisor Traveler Rating

We had our destination wedding here and we were assigned Viridiana as our onsite wedding coordinator. We truly cannot say enough wonderful things about our Viri and the incredible experience she gave us. From the very beginning, she made us feel heard, cared for, and completely confident that our wedding was in the best hands. She went above and beyond in every possible way to make our vision come to life and made the entire wedding experience feel seamless, smooth, and truly memorable. She was incredibly responsive, efficient, and accommodating, making every request feel important and never making us feel like anything was too much. What meant the most to us, though, was how genuine and personal she was. She took the time to truly get to know us as a couple, understand what mattered to us, and make sure every detail reflected who we are and what we envisioned for our special day. She handled everything with such grace, professionalism, patience, and warmth. You could genuinely see the passion she has for what she does, and that passion made such a difference in our experience. She didn’t just coordinate our wedding — she helped create an experience and memories that we will cherish for the rest of our lives. We feel incredibly lucky to have had her by our side throughout this journey. We are beyond happy with our decision to have her as our wedding coordinator, and honestly, we couldn’t imagine having anyone else. She was an absolute dream to work with, and we would wholeheartedly recommend her to any couple looking for someone who will care about their wedding as much as they do. We are forever grateful for everything she did to make our wedding day everything we dreamed it would be. ?? Her service was top notch! The rest of the resort was great and we, along with our guests, had a blast. The only thing we found needed improvement was trying to make reservations for dinner. We were so tied up with the wedding that the rest of the week’s dinner reservations filled quickly and we didn’t get to eat at a lot of places. Especially with our group of 5. We found that if we split our group then we were able to make some reservations but there wasn’t much availability even though there were open tables in a lot of the restaurants. The app was not smooth to use. That’s the only problem we had with the resort.

We enjoyed our stay here at Planet Hollywood. We upgraded to Star Class and thought it was worth it. Our butlers, Rene and Javier, were super attentive and always checked in on us. They helped us book restaurant and spa reservations. The food and drink choices were plenty. There were lots of activities going on. The rooms were outdated but we found the staff to be really nice and friendly. And the beach front was amazing.

This is an incredible resort to stay in. The location is great and only a 40 minute drive from the airport, lots of excursions a short drive away including swimming with turtles, dolphins, manatees and stingrays. The atmosphere in this resort in amazing! They really do make you feel like a pop star, the staff are great and service is immense. We stayed in the junior suite which was really spacious, modern and clean. Room service was great and the room was cleaned daily. This holiday was great value for money. The activities available, variety of food and service was worth every penny. The swim up pools were awesome and served some incredible cocktails. The entertainment team at this resort are out of this world!!! There is so much to do and you are met with friendliness and fun in every corner. Poolside activities were lots of fun, including music trivia, bingo, beauty pageants, floaty racing, aqua robics, dance lessons and best of all …. Foam party!!! Huge shout of to Benji who is the BEST host! His energy was buzzing and he was the friendliest person ever!! Mar was incredible on the poolside activities and Nando was super helpful. All the entertainment team were amazing at accommodating different languages and nationalities. We love you Planet Hollywood!! Thank you for giving us the place to make unforgettable memories!

First I’d like to say that before I left I read the reviews and I can honestly say that they were truly bang on! If you already booked this is just to inform you and if you haven’t booked yet maybe you need to rethink it unless you are getting a fantastic deal!! I am not here to bash this resort. I’m here merely to give you facts on the resort. Yes my opinion is woven into the facts but it is all true. 1. It’s a gorgeous huge resort with beautiful grounds. The layout is not my favourite. The fact is that the only buffet is located at the lobby area. There is no buffet located near the pool or beach. I personally found it to be very far for lunch or breakfast. Not my favourite layout for a resort. There is a burger joint and an Italian restaurant a bit close but the Italian restaurant is almost like fine dining and I don’t prefer to go in there with my bathing suit cover. Great waterpark for the kids and the lazy river is amazing. 2. The rooms - we stayed in a one bedroom director suite. One king bed and 2 pull out sofa beds which were comfortable for my children. The rooms are nice but the finishes are not. I wonder who did the tiles in these rooms. They are crooked, broken and moldy. The room was manageable but smells musty and moldy. I get that it’s hot but they need a dehumidifier for sure! Terrible workmanship on the finishes of the room. 3. Let’s talk about the nickel and diming at this resort!!! It seemed like wherever we went they were trying to upsell you. First, don’t waste your money on star class or get fished in to upgrading. Not worth it. Then if you want to do flow rider surfing it’s 40 USD for the day pass. You can also pay for certain foods on the menu. You can also rent the pool cabana for 350 USD. Coconuts at the pool are not part of all inclusive they are 10.00 usd charged to your room. This was all part of all inclusive hotels at other resorts. Fast and furious car race which lasts 5 seconds and 60.00 usd. 4. Food - most restaurants were great! My favourites were the sushi, teppanyaki, Indian. The steak house was ok and surprisingly the Mexican was not that great. For being in Mexico I thought it would be more delicious and authentic. The buffet is a hit and miss. Some days you get great variety and others not so much. Breakfast is always consistent and very good. You can get take out pizza by the Italian restaurant but it could take up to an hour during busy times and they said you can only have two pizzas per room per day ???? 5. Service- The Mexicans worked very very hard. They were very nice and extremely friendly. Always there to help someone. Only one main bartender at the pool bar on the pool side. It seemed like they needed more bartenders. There was a line for drinks. The room cleaning was ok. Nothing fantastic!! They could have worked harder to make the room cleaner and clean up the plates and cups from the day before. The front desk was helpful. The Check in was very long. I completed pre check in. I went in the pre check in line and they told me to join the longer line for those who did not do pre check in. I thought “what was the point of the pre check in sign”????? 6. BEWARE of the prime vacation club soliciting. The start of your vacation you will get a notification to meet a planet Hollywood concierge downstairs at your building. They will entice you to come hear about their prime vacation club membership. They will entice you with free gifts. They tell you that the presentation is only 90 minutes long, but it is in fact, three hours. If you do choose to do the presentation like I did, just let them know that you have an appointment after the 90 minutes. For example, you are going on an excursion. They will take you to breakfast with a prime associate ask you about your life, then they will take you into another room where they will sit and describe and try to persuade you to buy this vacation club membership. To be honest, it seems like a great deal however, I was very unsure of all the hidden costs. As a thank you for coming to the prime membership presentation, that was only supposed to take 90 minutes, They will give you a few few free gifts. We chose a cabana for the day with a private pool. With the cabana, you also receive a bottle of vodka, gin, or champagne. They will serve you a tray of hamburgers and hotdog with some guacamole for lunch. We did get a few chicken fingers which my kids loved. They asked for more and were told NO because we aren’t star class. We also got two Flow Rider tickets for $15 US instead of $40 US and the fast drivers simulator, which is merely a video game. This is worth nothing but they make it sound like it is some lavish free gift. I did enjoy going to the cabana. It was one of my favourite days. However, friends of ours also got the cabana for the day with the vodka and at checkout they tried to charge her for the vodka that she was told was free with the cabana for $60 US. It just caused a lot of anger. ? Beach - I was disappointed to see that there was not enough chairs on the beach. There were empty chairs on the star class side but not on the regular side. As the week progressed the sargassum seemed to get worse. The worst part was that we saw feces floating around in the water which obviously was not the hotel’s fault but just be aware of it. Star class - let’s talk about the divide of guests on the resort. If you are star class you get an extra restaurant to use and you can use one side of the beach but if you aren’t you can’t! I am NOT a fan of the divide between this classification of guests. I find it absurd. I spoke to guests who have star class and they mentioned it wasn’t worth the extra cost. Also it would have cost an extra 1600 usd for star class for my family. Not worth the price. Nightly entertainment - I have a son who is 17 and he was not allowed in the hotel club. He was looking forward to some sort of night life and it was dead!!! Nothing to do at night at all. No white party. No beach party. Nothing. Just some shows that ended at 9 and some nights it may have went to 10. Terrible hotel for entertainment. The pool - the main pool is gross! The water is so dirty and nobody is cleaning it during the day to keep it clean. The lazy river is cleaner and more refreshing. The volleyball pool is also cleaner. Please don’t post some stupid comment telling me this is my opinion. I already know that. You can take my opinion and choose to ignore it or take it into consideration. When I pay 8000 for a vacation I should not have these issues. The resort is beautiful but needs much better management and needs many tweaks. ???????? Enjoy!

Diana and Jazmin were amazing and the whole experience including the atmosphere and service were phenomenal.