Hyatt Place Edmonton-West reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

913 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great hotel

jdichi82 on Feb 24, 2024

Excellent service great stay Nice staff Was a good experience I would recommend to stay here, clean room Great breakfast Good staff Amazing view We love it Great for longer stays Amazing buffet Great pool

TripAdvisor users rated this property 3 out of 5

Business trip

msadaka on Feb 22, 2024

It was an average stay, nothing special, price not the cheapest,the points program not beneficial, not something you could use in the future locations are limited looking to be able to use more facilities around the world.

TripAdvisor users rated this property 1 out of 5

I dont Appreciate false accusations of Breaking a coffee pot and unauthorized credit card charges

Jet18540709656 (Edmonton, Canada) on Feb 18, 2024

I stayed at this hotel due to a reno at my home. The stay was ok until after I checked out at checkout I asked the manager if he would like to come to the room to check and make sure everything was okay and nothing was broken and he said oh that's okay and then a couple of hours after I checked out I received a phone call from a Chinese housekeeping who could not speak English screaming at me on the phone accusing me of breaking a single-use coffee pot they had in the room a coffee pot that I did not break and used every day I was there and proceeded to make a unauthorized $50 charge on my MasterCard I don't appreciate being falsely accused of breaking something that I didn't break and I distinctly told her I didn't break a coffee pot and you better be able to prove it and I don't even know what was broken cuz I couldn't understand her English almond I said if there was some kind of a problem I didn't have a problem with the coffee pot maybe it was from somebody before and she said something about it should call them reported that I really don't understand but I really don't appreciate fraudulent charges on my credit card and false accusations of breaking things I did not break so beware

TripAdvisor users rated this property 2 out of 5

Hotel under renovation

Tobi G (Anywhere) on Jan 30, 2024

Im afraid I cannot recommend hotel. We were on second floor that may have had water damage or other problem as several rooms were under renovation. Renos were right across the hall from me and door were slamming early in morning and throughout the day. Not intentionally but they just slam when closed. Staff was nice but renos ruined our stay. We were there for a soccer tournament so not my choice.

TripAdvisor users rated this property 5 out of 5

Great stay for family with young children!

NickyQuigley (Cochrane, Canada) on Jan 24, 2024

Nice room; bonus to have couch and hide-a-bed in standard 2-queen room! Pool and hot tub were great! Continental breakfast was awesome! They had a water main break prior to our arrival so our floor (hallway) had plastic wrap and tarps everywhere, but the lobby, elevator, pool and room was in great shape with no sign of maintenance work being done. Travelled with 2 young kids - highly recommend this hotel!

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