TripAdvisor Traveler Rating

Aulani is not only beautiful, it’s breathtaking! Truly stands unique against the typical white beach hotels, and it offers fun for the whole family. The cove is nice to play in the waves and the in Rainbow Reef let me see all kinds of tropical fish up close, literally two inches from my scuba mask. That made my trip! Our room had an ocean view. However the Disney difference is in the DETAILS and the SERVICE. Aulani is an excellent storyteller of Hawaiian culture. The grand lobby is full of paintings and stories of ancestral to modern Oahu people. There are so many details in the rocks, the wood, and even the pool that you will miss if you are not looking. Joe Rohde designed it so you know it’s incredible. There are multiple pools, a water slide that sends kids and adults screaming all the way down, and adult only areas, plus the lazy river. We had a one bedroom suite. Our daughter did complain about the pull out sofa mattress being too thin and of course, there are not enough chairs at the pool…everyone gets upset about that…but that’s a small bother compared to everything the resort offers. The spa experience? Just book it! The outdoor water area at the spa is incredible. Very relaxing! I loved the water showers and even did the cold plunge (50 degees) three times! Also, you may have seen the Laua at the Disney World’s Polynesian Resort, you should still see the one at Aulani! We are hoping Aulani will expand into the empty lot next door and offer more pool areas and other experiences for DVC members only. Too many people, us included, just wanted to get to our room or the pool, but Aulani is a great educator if you slow down and take in the details.

We have loved Aulani for years and have visited several times, but this trip was incredibly disappointing. The resort didn't feel like the Disney experience we've come to expect. Several pools and amenities were closed, housekeeping was inconsistent, our room often wasn't properly restocked, and overall service felt lacking throughout our stay. The most heartbreaking part was that a sentimental family blanket disappeared from our room during housekeeping. It belonged to my late mother-in-law and was truly irreplaceable. We immediately filed a lost item report and sent follow-up emails, but never received a response. I understand that things can go wrong, but what disappointed us most was the lack of communication and concern afterward. After years of choosing Aulani for our family vacations, this experience has made us question whether we'll return.

We recently completed a 5-night stay at Aulani, and it was deeply disappointing, especially given the premium price point. While the resort positions itself as a luxury destination, the overall experience was closer to a budget hotel.We booked this trip primarily for the Disney-branded children's activities, but during the busy season, these amenities were virtually unavailable due to overcrowding. The only amenities we could access were the pools, which were completely overrun and offered nothing unique compared to a standard resort. Furthermore, the isolated location makes leaving the property difficult, leaving you entirely dependent on what the resort provides.Service throughout our stay was subpar. The staff appeared poorly trained and overwhelmed; restaurant staff pushed us aside without a simple greeting, the bell desk was unavailable to assist with luggage, and the concierge repeatedly directed us to an app rather than offering actual help. Housekeeping only service rooms every other day—a massive issue for a resort catering to families with young children. When we requested extra cleaning, we were literally handed a vacuum cleaner to do it ourselves.While the food at 'AMA'AMA was excellent, all other dining options were limited and poorly prepared. Overall, the extreme lack of attentiveness and limited service options completely undermined the luxury experience we paid for.

I am staying at Aulani now. I am paying $1500 per night for two queen beds ocean view. When we got to the hotel, they said there was no room available with two beds and when we got to the room, there was no ocean view! Highly recommend some other place.

I’m going to start off with good. I traveled with 3 kids and myself. The room was nice ..I had a partial ocean view and I could see part of the garage, mountains and the ocean. No complaints on the view. The dinner options were few, but Mickey waffles for breakfast was really good! Portions are shareable unless ur a big eater. We all loved the lazy river & the beach a lot! Monkey pod which was in walking distance had really Gud food.. we went twice! We also did the Moana boat & the staff was incredible! Can’t remember their names, but we went on a Wednesday & they were excellent. The grounds are beautiful! DVC staff were great. There were multiple times to attend a session just get some info if u were interested. I only have one complaint. This affected my last 2 days. I slip in the shower, due to it being extremely slippery while bathing. The front desk did come & bring the requested ice pack. My lip swelled and I could barely eat & I had pain the remainder of my trip & continued for a bit after I arrived home. Why a shower slip map is NOT offered when checking in or visible in the bathroom is concerning. I was offered one after the incident. Security & manager said a investigation would happen. I asked could I b informed of their findings. Everyone was silent. I hope it doesn’t happen to any future guests so please be mindful of safety concerns. That was my only issue & concern.