TripAdvisor Traveler Rating

Extremely disappointed. We were charged a smoking fee and we don’t smoke. We stayed here as part of our honeymoon and it was not ideal. It’s an old building and a mediocre experience. We checked out and there was no mention of a fee. We got home and discovered a fee for $1000. Again, we don’t smoke so not sure how they can get away with charging this. There are other reviews posted with the exact same issue. Don’t stay here.

Absolutely appalling experience – SCAMMED with a $500 smoking fee! My partner and I were charged a $500 smoking fee as we were checking out, despite the fact that neither of us smoke – and my partner is actually asthmatic. We were completely shocked and blindsided by the accusation. When we tried to dispute it, every staff member gave the same robotic response: “Sorry but there’s nothing we can do, take it up with your bank.” No one would listen, no one cared, and they were all incredibly rude and unhelpful. We’ve now sent multiple emails asking for proof of this so-called “evidence” – including serial numbers and make/models of their smoke detection equipment – and have received no response at all. It’s clear they’re avoiding accountability. After digging through recent Google reviews, we discovered this isn’t an isolated incident – at least SIX other guests have reported the same scam in the past two weeks. Three of them in just THREE DAYS. This seems to be a pattern of dishonest behaviour from this property. Be warned: if you stay here, you risk being falsely accused and ripped off. We will be escalating this with our bank and consumer affairs, but we want to make sure others are aware of what’s happening here. Avoid this place at all costs.

Absolutely disgraceful smoke alarm technology they use. We have been wrongly charged and accused of smoking in the room, when neither of us have smoked in our life and I’m even an asthmatic to top it off. We used the steamer, hair dryer and my partner even used her straighter at the time of the so called “smoking alert”. I told them I’d happily take them to the room, use the steamer and let them know it would set it off again. They refused to let me show them that as they said their technology is apparently fool proof so there’s no need. Looking through reviews its obvious it’s happened to a lot of people staying here before and they refuse to reply to those specific reviews. So it’s quite obvious they know their technology is faulty and not 100% correct. Also instead of investigating the room once the alarm was triggered they happily let us know when we were checking out. You’d think they would come up to the room straight away to investigate after an alarm is triggered. Do not stay here, you’ll get scammed like us.

We had a wonderful time at Romer House Waikiki! Actually spent our honeymoon here! It's located in a perfect location that is so close to MANY delicious restaurants, bars and the beach! Very clean, great service & atmosphere. We truly enjoyed every minute here.

I stayed at the Romer House for Memorial Day Weekend while I was in town for a work trip and it was FAB. Check in was quick and efficient and the front desk staff remembered my name the whole weekend which felt really special. I really liked the Lei Stand bar inside the hotel for bites and drinks and the pool was the perfect spot to vibe if you don't want to make the trek to the beach. This will definitely be my go-to hotel for Waikiki moving forward!