TripAdvisor Traveler Rating

love the location of the is hotel and its adults one. clean room. the best bartender is Daniel he is above castaways. Passion fruit martini please. tell them Letty recommend him.

We have been to many AI resorts over the last two decades and have visited many AM resorts before and after the Hyatt acquisition. The reviews on here helped tremendously so I won't reinvent the wheel and will reinforce what many have already said. The resort is neither the best or the worst and I think people who review as such do your fellow travelers a disservice when you use hyperbole in your review. Yes, the resort is tired and needs a bit of maintenance, but you have to keep in mind the price relative to the other Secrets in the AI collection. This was probably half the price of some of the newer Secrets for the same type of room and time of the year. We did preferred, and at the time of booking, it was barely more than the regular room rate but if you are comparing and the cost is any more than $40-$50 USD per night, then consider skipping. For example, we found the views at Castaways in the morning to be fantastic but the breakfast food wasn't any better than the two other choices. The top floor room was great and the views were fantastic. Bar service was usually good but varied across the resort. Drinks are going to be the cheapest alcohol combined with some type of premade sugary mix unless you specify what you want. I did find the bar service at the preferred club to be better than most of the others. Overall the bartenders are really nice with Sugar Reef (pool bar) not so great. but they are just trying to keep their heads above water with the demand at the pool and beach. The resort can sometimes get noisy at night as we listened to someone butcher Celine Dion at Karaoke like a cat got caught in blender. Props for bravery but relatively disturbing at 11 pm. Then the noisy 30 something drunks which lose volume control after day drinking themselves into oblivion added some midnight to 2 am noise. Bring a bluetooth speaker and prepare to throw on some white noise. The food was overall good, but as a Youtube reviewer reminded us, this is not a foodie destination. I found the buffet to be okay, the French restaurant good, Italian passable and the Asian restaurant (sit down, not Hibachi) was meh, with meh rushed service. Our best restaurant service was actually French and the buffet. Castaways service was passable as well. We mostly just chilled and went off the resort a little bit. The activities look to be plentiful so you can stay occupied at the resort if you want. Would I come to this Secrets again. Maybe. The area is incredible so I see why Mexican nationals and Canadians flock to the area. Hyatt and the property owner will need to throw some cash into the place eventually but for now, they survive on overall value, friendly service and an amazing location.

Resort is well laid out but kind of stark, not very pleasant. Elevators are slow and unreliable. Great watersports. Snorkeling on the east side is worthwhile. I went every day. Nice breeze sitting under a palapa in the shade. Service was fine. Good choice of restaurants but menus were limited. Buffet was closed several evenings. Nice selection of fruit at the buffet. Was never there in the evening. Overall food was okay but not amazing. I would return because the beach/watersports were great despite food not being great. I wou

The hotel has great views and a beautiful and calm beach. Staff was always very friendly and attentive, special kudos to the whole animation team, who make the ambience very funny and enjoyable. Food is pretty good in general, although it lacks a bit compared to other Secrets hotels.

The gym/fitness center is essentially non-existent. It was an insult to see such a poorly equipped gym, if you can call it that. We didn’t even use the facility 1 time because the gym was completely lacking any type of useful workout equipment. A treadmill, a couple spin bikes, and 2 sets of kettlebells with an adjustable bench and 1 bar with only 2 - 45 lb plates is NOT a gym. Such a disgrace. I’ve been to Super 8 Motels in run down neighborhoods with more and better equipment. I usually work out every single day of the year but it was impossible at Secrets Huatulco. So disappointed! I will NEVER return to this resort because of the complete lack of a gym. I will NOT recommend this resort to anyone….ever, because of the fact that there isn’t a place to work out on the holiday. The gym makes this resort a 1-star. The purpose for a holiday is to exercise, eat good food, and get some much needed recovery/rest. A body should be healthier after a holiday and we are actually in physically worse condition because of the lack of exercise equipment at this resort. Beach bar had burgers, hotdogs, and nachos. Really? Where is the poolside/beach sushi bar? Staff is good, beach and weather is amazing! But I will NEVER return due to the complete lack of any type of fitness center.