TripAdvisor Traveler Rating

This place is amazinggg! Relaxing, fun , and the staff is so loving. It was our home away from home. Special thanks to Ivonne, Justin Y Aima, and Fatima. This is one of the best places I have ever visited. Thank y’all so much for the love and attention.

Huatulco is a beautiful place with mountains, lush landscapes leading to the beach. The hotels location captures it all. I’m happy to see that there is more beauty than buildings here. The staff are the real treasure at this location: Excellent teppanyaki from Joaquin ?? The activities team were amazing Alex, Abraham, and Karim ?? Angel has helped me to better understand my membership with the UVC?? Regina was so attentive, and really personalized our care! ?? Ingrid passionately gave a educational mezcal tasting ?? & Guillermo helped muscle our very heavy bags ?? Just a really good trip in a beautiful place

Been here 5 plus times, so not worth the price you pay to stay at this particular Secrets especially lately. Very high compared to a comparable hotel. Will only return if the price comes down, especially for the quality you are receiving here. It is very old and tired, furnishing in the Lobby and common areas are TERRIBLE, any one that stays at the RIU Chain or Similar Chain there is no comparison of quality, this Secret is TIRED. Whether it is the pools/rooms/common areas and/or Restaurant, nothing that says I am at a Secrets resort, everything looks unimpressive and old. Huatulco in general is BEAUTIFUL and that is the only selling feature. The most disgusting thing is the drinkware they use, old plastic cups that look like they have rolled around in the ocean for a few weeks and they brought them to the bar. Food is very repetitive and the morning and lunch buffet is PAINFUL wait and wait and wait to get what you want. Cold Toast because they toast it and serve it to people after it sits there, it things like this put a bad taste in your mouth. If you pay a good price to travel you want some perks, I am not a picky person and I go with the flow, but when I pay a lot I expect something for the money I have put out. You will not get this here. Food is tiresome after two weeks no buffet in the evenings so you get real tired really quickly. Spirits are of so quality which is surprises for the price. Even if you upgrade the privilege lounge is a hole in the wall. For the good parts, Staff are Wonderful! Beach is beautiful! Weather is amazing! Secret's needs to put some money into this resort for the prices they charge. I keep hoping they would build a new hotel in this area, until then I don't think we will be back unless I get some value for my hard earned money. If they put as much effort restoring this hotel as they do trying to get people to buy vacations spots it would be a 10/10 they never leave you alone for that part. PS Security at the beach are very rude and unapproachable. Need to be replaced.

Positive great customer service. Andrea, Abimael, Ivonne and Chef Juan de Dios. Made a very positive impression our trip. They went out of the way to ensure we received outstanding service. Food prepared for the Chef was delicious. Location and view are excellent. Negative rooms and hotel in general need to be updated. My room refrigerator was leaking water and I Felt. Door was not closing and our bathroom was not working properly. I talked to the reception manager, they changed my room, but he didn’t show genuine interest or concern. Like I mentioned before because of the service I received, we will return to this resort.

Castaways - Best way to start your day at Secrets Resort in Huatulco . Breakfast is delicious - and original ! we tried all of the different restaurants , but Castaways is the most memorable. Not only are the breakfast dishes original but it also has a mesmerizing view of the bay !