Secrets Huatulco Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

8592 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

The best vacation

Anna S (Chihuahua, Mexico) on Jul 05, 2024

Overall our stay at Secrets was very pleasant. Love that it's a private beach. I enjoyed the entertainment a lot. Specially volleyball with the entertainment team, Abraham, Daniel, Amir, Alejandro, Ximena and Alejandra was something I looked forward too. They made the day fun, with their smiles and enthusiasm. They deserve a gold medal for their effort. The rooms were very clean thanks to the ladies Lizbeth and Kathy. The Spa was excepcional as well, I forgot the ladies name... but I felt like a new person walking out of there. Definitely recommended for a relaxing and awesome vacation destination.

TripAdvisor users rated this property 4 out of 5

NICE EXPERIENCE

Veronica H on Jul 02, 2024

We had a wonderful time, as always. Captain Ivonne (Castaways Restaurant) and Captain Nemorio (Market Cafe) went out of their way to make us feel special. Chef Angel prepared delicious meals for us. At the Prefered Club, Concierge Heydi was very friendly, kind and professional. She always managed to help. Sadly, in spite of all of Concierge Heydi efforts, we experiened a very poor service of the Prefered Club regarding the "snack amenities" and "liquor" that were supposed to be refilled/provided EVERY DAY. We had to make a special trip to the Prefered Club to ask for them EVERY SINGLE DAY.

TripAdvisor users rated this property 5 out of 5

Exceptional Resort and Staff - Wonderful Week

robertbH4773AR on Jun 30, 2024

Exceptional resort every room had a view of the ocean. Relaxing atmosphere. Great pools all with views of the ocean. Resort has its own private beach cove. Very friendly and attentive staff. At the Market Cafe hostess Nathaly was exceptionally friendly and helpful, while Giovanna of the wait staff and Lucia at the egg station were great at the work. The restaurants and food were all high quality. We particularly appreciated Daniel's service at the Bordeaux restaurant. The pools were all fantastic but I enjoyed the center pool best and my amigo Salvador of the Barefoot Grill & Bar provided exceptional service all week and was very personable. Had to see a doctor while there and the hotel doctor was great, but be aware only takes cash payment . Clarissa, Alex and Fernando in the preferred club were a major help in obtaining the medications prescribed and had them delivered to the hotel. We are so grateful for their help. The Huatulco area has not yet been fully discovered and is very authentic, but I believe will become a major tourism destination in the upcoming years.

TripAdvisor users rated this property 5 out of 5

Scenery, Living Accommodations & People made this a 5 Star Experience

joyhill91 on Jun 30, 2024

I visited Secrets Huatulco as a guest group exercise instructor with FitBodies Inc and brought my friend along for her birthday. This was not my first all-inclusive experience (past trips have been to Cancun and Jamaica) and I have to say that Secrets Huatulco had the most beautiful scenery! The hotel common areas definitely could use some updates but the room accommodations were very lovely, modern Mexican style and routinely cleaned by a wonderful housekeeping staff member named Gabby! The infinity pools were beautiful, huge and you had your pick of an area that had less noise or more activity. The Entertainment Team (Daniel, Abraham, Enrique, Amir, Jimena, Alexandra, Alexandro) were TOP NOTCH and full of joy and fun! They went above and beyond their job description to make sure that every guest enjoyed their stay like ping pong, pickleball, water or sand volleyball, music shows, etc. We had a great balance of exercise, relaxation, quiet, excursions, dancing, and so much more! We highly recommend going on a private 7 Bay Tour with El Capitán Tomás, snorkeling was a blast and we got to see way more of the beautiful Hualtulco. A couple that we met has traveled to Huatulco for the past 30 years and went on multiple fishing trips during their stay this time and caught HUGE sailfish and mahi mahi, it was so cool to see their pictures! The city, people, taxis and everything was so safe for a couple, foreign younger girls and we left the resort multiple times. Another favorite excursion was booked through Aury at the Secrets Huatulco Excursion Staff and we were able to go to the mountains to see the waterfalls- our tour guide gave us options on if we wanted a shorter or longer “hike”/walk or to walk an easier route rather than going through the caves. Our group was mixed with old and young so it was really nice to have options and many of the adults in their 70’s and below chose to go through the cave, jump off the platform into clear, deep waterfall pools and to swing from rope swings- it was amazing! Glad that Secrets Huatulco built a resort here so we had the opportunity to meet amazing staff members and guests while having the adventure of a lifetime and balanced with rest for a mother of 3. We hope to be back soon!

TripAdvisor users rated this property 3 out of 5

Don't like it

frankuk19 on Jun 27, 2024

There was some things I didn't like about this resort, the worst part were the gadfly or horsefly that bites you at the beach and let you a month allergic reaction, the food wasn't that good, neither the cleenes, in general it is projected more for spring breakers.

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