TripAdvisor Traveler Rating

The hotel needs more update on the pools and the beds are to hard the same as the pillows.. the staft is super nice.. on the breakfast . Alejandrina , Andrea and Emanuel they make us to feel super nice.. we really like they service on the morning buffet.

The best escape for couples, this place has it all. The bay is magnificent the restaurants and all of the staff to attend your needs, it is adults paradise, no kids disturbing on the poll of any of the restaurants, amazing music on the backgroud.

We had an amazing experience. The staff was great. They really do their best to make you feel special. They have great restaurants We particularly enjoyed their French restaurant. It’s called Bordeaux. Chef Livy and our waitress Amayrani were such a delight. The French onion soup and the deserts - we tried all of them - were exquisite. Highly recommend. The Mexican restaurant was also amazing. Our waiter Gerson was very knowledgeable about the menu and treated us so well. Then by the pool, Wenson kept the drinks coming and was pleasant and kind. We will definitely be back.

Pictures on the sound before booking details for a wonderful signature which I’ve been accustomed to being Bill nice this resort was nothing from what thepicture showed. I am a world of hype. Member was not even reading as that had a special dinner for my fiancé. they had no clue the dinner that I played well in advanced when we checked in the first room tiles were broken in the bathroom went outside to the pool that swimmingpool Head tiles work out there Boddy said Ware just not very good at all I had a very, very bad experience that was not up to a secret level.

Extremely Disappointing Experience at Secrets Huatulco From the moment we arrived at Secrets Huatulco, our experience has been nothing short of disappointing. This hotel has unfortunately not lived up to its advertised standards, and I would never recommend it to anyone. A one-star review is the best I can give. Upon arrival, we were sat down with no clear instructions regarding the resort amenities or restaurant options. The Preferred Club was quite underwhelming—a small, uninviting room with appetizers that appeared to have been sitting out for ages. We were quickly disappointed to find our room was small and had broken flooring in the bathroom. The swim-up pool was in a deplorable state, covered in bird droppings, with bugs floating in the water. The umbrella was rusted, bent, and torn. The next day, we were upgraded to a nicer room, but the issues persisted: the umbrellas remained in poor condition, and the landscaping around the hotel was unkempt. The gym was tiny and overlooked a scene of weeds and disarray, and the spa felt old and neglected. As for the food, I would rate it one star as well. During our room transfer, my expensive hat was crumpled and ruined because the staff carelessly shoved it into a bag. We also never received the promised bottle of tequila for our room. The primary reason for our stay was to celebrate our engagement. My boyfriend had arranged a special proposal overlooking the ocean, but when we arrived, the staff had no knowledge of our plans. We were seated at a table that wasn't ready, and the romantic setup we envisioned was poorly executed. The pool area had broken tiles and litter, and it seemed like the workers were just standing around rather than maintaining the space. Additionally, the beach was closed during our stay, and there were broken lounge chairs scattered about. What struck me the most was that no one here seems to enjoy their job; I haven’t seen a single guest smile during our stay. Service was lacking in friendliness and efficiency—this morning, we were confused about breakfast arrangements only to find the restaurant was closed with no prior notification. We are booked here for seven nights, and I feel embarrassed for my fiancé, who wanted this trip to be memorable for our engagement. Instead, it has been a source of stress and frustration. I will attach some photos to illustrate our experience, but overall, this entire stay has been a major disappointment.