TripAdvisor Traveler Rating

Overall the sights were great. The restaurants need attention on food quality and taste. Variety was limited. Rooms amenities were average.

It exceeded all expectations—congratulations to Chef Keren and Natalia. It surpassed prestigious international restaurants I have had the opportunity to visit. Thank you very much for such an unforgettable experience, and thank you, Ashley, for your excellent attention and service.

????? We had an excellent stay and couldn’t have been happier with our experience. From the moment we arrived, the staff made us feel welcome and were friendly, professional, and attentive throughout our visit. Our room was spotless, comfortable, and well-maintained, with everything we needed for a relaxing stay. The hotel’s facilities were excellent, and the private beach was beautiful and perfect for relaxing. What really stood out was the outstanding service and attention to detail. Every member of the team went above and beyond to ensure we had a wonderful experience. We would definitely stay here again and highly recommend this hotel to anyone looking for a comfortable and memorable stay. Thank you for such a fantastic experience!

We stayed at Secrets Huatulco for 5 days and unfortunately had one of the worst travel experiences we’ve ever had. On our first day, we met a group of people at the swim-up bar who befriended us. When we were getting ready to leave the pool, we discovered that all of our belongings had been stolen, including our sandals and my bag containing both of our wallets, credit cards, cash, my fiancé’s Apple Watch, and other personal items. We immediately reported the theft to the resort staff, but the response was incredibly disappointing. We were told that security would not be able to assist us until the following day. When we met with them the next day, they refused to let us view the security camera footage and told us they wouldn’t have any updates until 3:00 p.m. Meanwhile, we needed to cancel our stolen credit cards immediately. When we asked to call the credit card companies, we were told we would be charged for making toll-free calls. We explained that our wallets, cash, and credit cards had all been stolen and asked if they could waive the fee or help us get to the airport since we had no way to pay. They offered no assistance whatsoever. Later that day, we ran into the same people we had met at the swim-up bar and mentioned that our belongings had been stolen and that we no longer felt comfortable spending time there. About 10 minutes later, they approached us saying they had “good news” because our bag had been found. However, each person gave a different explanation of how it was found. One said the mother found it, another said the husband found it, and another claimed a staff member told the wife that I had left it somewhere. None of the stories matched. When we finally got our belongings back, all of our cash was gone, my fiancé’s Apple Watch was missing, and several other personal items had been taken from the bag. What made this experience even worse was how the resort handled the situation. At no point did anyone recommend filing a police report, offer to help us contact the authorities, or show any sense of urgency or concern. We had upgraded our stay and paid extra for premium accommodations and services, yet when we needed help the most, we felt completely unsupported. The theft itself was upsetting, but the resort’s lack of empathy, poor communication, and unwillingness to assist made the experience far worse. We never felt that our safety or concerns were taken seriously. We will never return to Secrets Huatulco, and I would strongly encourage anyone considering this resort to think carefully. A resort’s true quality is reflected in how it responds when something goes wrong, and unfortunately, this resort failed us completely.

We love going back to this resort. We’re probably gone there 10 times. The staff is very friendly and accommodating, but the resort is getting a little dated. We go back for the weather…. The sun is always shining at the time of year we go and there are no clouds or rain. Last year we went for New Year’s Eve and it was amazing, so we booked to go again this year. Some of the staff we really have enjoyed are all of the castaways team, especially Yvonne, Stefany, Venecia, Heidi and Abimael. We really like the manager of the breakfast buffet in the main dining room also. He goes out of his way to get what you want. I would give this resort up five star, however, it is getting quite dated, and it would be nice to see some improvements such as better lounge chairs and umbrellas and better menu selections in the restaurants. Other than that, we will be back in January.