TripAdvisor Traveler Rating

So far this is experience has been lackluster, and we just checked in. We booked swim up preferred suit building near the pool in December, for our April trip we checked in and we did not get the room we had requested. Are checking experience was not what we expected. We usually travel Melia Level, which we thought would be equivalent to secrets preferred. At our check-in, we saw other guests with drinks in their hands and pool towels. Instead we got our room key, and straight to a sale of something in the resort. Then we were told to come back at 10:00 a.m. the next morning probably to finish the sales pitch. We paid for preferred, and now we find out that our concierge really doesn't do much for us. Restaurant is first come first serve, there's no reserving of chairs by the pool or on the beach. When I asked for coffee to be sent to our room every morning at 8:00 a.m. he said just go to the coffee shop and get your coffee. So far the trip is not a happy one and we've been here for an hour. Could have started better.

We are just leaving Secrets this morning after spending two reading weeks here. As other reviews have stated the service here is what sets Secrets apart is their staff and service. Checking was smooth and we were shown our room which was an entry level ground floor jacuzzi suite. We never did use the outdoor jacuzzi but for a ground floor we had a great view. The room was well appointed with toiletries and had double sinks, mini fridge, king sized bed, rainfall shower, inside jacuzzi tub as well as the outdoor one, sitting area and a nice large tv. The resort overall including the room can use a little updating maintenance as others have said but this didn’t affect our trip in the least. Can you find the odd cracked or missing tile by the pool? Yes but if this ruins your trip you’re a lot pickier than me. The beach was nice with great large style palapas for shade. We didn’t have troubles finding a spot any time of day during our stay on the beach but this might be because it was start of shoulder season. I will say they did have someone walking around trying to manage chairs that had towels on them for hours on end with nobody using them. They have a grab what you want or need towel policy with no cards etc. This is great however human nature rears its head for some and they reserve chairs without using them or can’t be bothered to pick up their towels when they leave due to no penalties for losing a towel. This is a guest issue, not a resort issue. The pool chairs were a bit harder to get especially the good shady ones. People got up early to reserve them which I have no problem with as long as g as they were being used. We usually started the day on the beach then by late afternoon pool chairs became available if we wanted a dip in the pool. Service overall was great. A special shoutout to Angela on the beach who hustled each and every day and was always a ray of sunshine. Our maid Patricia kept our room spotless and didn’t waste any time cleaning it. We loved the live music that played most nights and they had your typical night.y shows in the theatre as well. Food overall was very good with only a couple of misses on the menus. Our favourite restaurant was Spice, the Asian restaurant. Pretty much everything we tried there was delicious as well as the service was top notch. Castaways, the steakhouse was also great if you like ribeye steak. The French also made a great steak medallion. We utilized room service a few times which was a treat. The menu was fairly basic but we enjoyed it for breakfast and lunch. Overall I wouldn’t hesitate to book Secrets again depending on cost. Views and service second to none.

This is our favorite place to go and unwind. We love the location, the weather, and the relaxing vibe. We fell in love with this place about 4 years ago and have not gone anywhere else. This was our 9th trip and we are already booked for October. The service is top notch and a few people have made our time extra special. First off, Matilde making my latte perfect every morning ( and sometimes afternoons) her smile listens up the cafe. The hostess at the buffet ( I cannot remember your name even though you remember ours all the time) and Nathalie at the fresh Asian station are outstanding. The beach is incredible and the service has always made us feel like VIP'S. Special thanks to Evangelina for the most amazing service and for the special drinks one day. Hector for his creation with the pineapple to hold our delicious drinks. We can never forget our favorite restaurant Bordeaux, from the hostess , to the best server Amayrani and you can't forget Chef Lily. I could have the French onion soup everyday! Spice was also a favorite and we are always greeted by the manager Wilian, hostess Vanessa and the servers Daniel and Alejandro. The entertainment crew is incredible and always is asking us if we want to be involved... especially in beach volleyball! Loved our sailing adventure and the daily aqua aerobics/stretches. Turn down service was incredible. Cheers to all of the Secrets team and we will see you again very soon.

This was our first time at the resort and we will definitely come back. This resort is very clean and the service is outstanding. All of the staff went out of their way to ensure that our stay was enjoyable. We did have a couple minor issues that came up during the week but they were taken care of very quickly after bringing it to the staff’s attention. The food was excellent at all of the restaurants. Eduardo, Carlos, Mayra and Andrea went out of their way to consistently provide exemplary service for breakfast and lunch at the Market Café. Eduardo and Carlos even took the time to patiently help us improve our Spanish speaking skills. The Oceana and Castaways were our favorite dinner restaurants. Here Celeste and Jesus provided top notch service. Great resort, location and weather Was a very relaxing week. Thanks for the memories.

Attended with my wife and had a wonderful vacation. Ate at Spice for 3 dinners and had a wonderful experience. Jesus Avila was our waiter and by far had the best energy of anyone I had the pleasure to meet. Keren the chef was outstanding. Whole staff was great Vanessa (Hostess) and Wilan the manager. Will be back for sure!