TripAdvisor Traveler Rating

A full romantic place to enjoy

This was our 12th trip to Secrets. It did not disappoint. Our room was well kept and clean, with incredible views of the ocean and quiet pool. Staff at the resort were very friendly and good at their jobs. The resort is showing its age but the people and the beautiful location are what we keep coming back for. The food seemed to be better than in past years. It was very good. Overall we enjoyed our stay and will likely be back again next year.

I recently stayed at Secrets Huatulco and had a good overall experience, but it didn’t quite feel like a true 5-star resort. The good parts: The resort is very quiet and relaxing, which is great if you want a peaceful getaway. The staff really stood out! They were amazing. Everyone was friendly, always smiling, and ready to help. A special shoutout to Andrea at the buffet. She was exceptional! She was super kind, polite, and attentive. Every morning she made sure we were seated quickly and taken care of. We actually looked forward to seeing her at breakfast every day. Thanks Andrea for making us feel special! The resort is also easy to get around, the drinks were good and the rooms were spacious. Every room has an ocean view, which is a big plus. The shuttle service to and from the airport was smooth and well organized. When we arrived, we were welcomed with a cold towel, which was a nice touch. The not-so-good parts: The resort itself feels outdated and could use some updates. The pool had quite a bit of black mold in the grout, which was disappointing and disgusting . Also, the bathrooms near the beach are limited: only two for the main pool and beach area, and they’re a bit far. Other things to know: The food was okay, but nothing really stood out. The rooms are nice, but the layout is a bit strange. When you walk in, the sinks and bathroom area are right there. The beach is nice with lots of shade under the palapas, but in the afternoon the sand gets extremely hot, so water shoes are a good idea. Entertainment was decent, but nothing memorable. Final thoughts: Overall, it’s a nice resort with great staff and a relaxing vibe, but it doesn’t fully live up to its 5-star rating. I’d say it’s more of a 3.5 to 4-star experience.

We had a wonderful time at Secrets Huatulco. The staff is so friendly and helpful. They made us feel like we were at home. The hostess at Marketplace, Andrea, was always so cheerful and such a hard worker! The spa was an absolute highlight, the hydro therapy session and massage had us ready to melt away. We also really enjoyed the Tapanyaki at Spice with Chef Santiago he was a lot of fun and the food was amazing! The beach is breathtaking and we had a blast doing activities with the entertainment crew especially Antonio and Alejandro. We will definitely be back!

Some staff were outstanding such as Alejandro who has more energy than all the visitors combined. He is also a very good tennis coach - salam halecom. The guest tennis coach Moray was also very good. Venecia in the market place had an everlasting smile that was as cracking as all the eggs she cracked! Also Mardeli who served poolside drinks had an outstanding personality that shone through out the day. The Castaway was our favourite restaurant for lunch and the crew of Ruben, Ivonne and Stefany were great. We did not like the Bordeaux and CinCin because they were so noisy that you couldn’t have a conversation with your partner if a loud guest was nearby. They need to install sound absorbing baffles on walls or ceiling. Oceana was our preferred dining venue, outside.