TripAdvisor Traveler Rating

We booked our stay at The Whaler through Costco. The units they offer are managed by Aston. We booked a Premium Ocean View Studio and receive unit 915 in Tower 1. The unit was pretty well appointed but the owners must be quite tall. The toilet is really high and my feet dangled several inches off the floor while using it. The jetted tub was hard to get into and the bed was rather high too. If you are petite like me and get this unit, you will have to contact Aston to get a change, the front desk can't help you. Maybe we should have done that, but we arrived after Aston was closed for they day and once unpacked we didn't want to move the next day. Our unit did not have many electrical outlets and no USB ports. Luckily we brought along an extension cord and USB power adapters. The unit was equipped with standard plates, glasses, utensils, blender, toaster, coffee maker, stove, microwave, refrigerator with ice dispenser, and dishwasher. Kleenex, paper towels, dish soap, dishwasher soap, one package of laundry soap and plenty of bathroom towels. The grounds are well maintained, gardeners were trimming and sweeping most of the day. The lobby has hot coffee urns in the morning and delicious pineapple iced tea in the afternoons. The location is fantastic, steps away from the beach, next door to Whalers Village for shopping, right along the beach walk. We didn't use the pool but sat by it once chairs became available in the late afternoon (there were lots of chairs but even more chair hogs.) My husband did use the hot tub and reported it was quite hot. The pool area has coffee in the mornings and iced tea in the afternoons. I used the fitness center a couple of times. There were dumbbells of many weights and other great strength training equipment. There were also treadmills, ellipticals, and exercise bicycles. Water and towels were provided. Overall, we feel we made a great choice in booking The Whaler.

While I love the island and our adventures the room was very dated and is in desperate need of upgrades. The carpet was awful.

Whalers is in an excellent location on Kaanapoli Beach... minutes walk to Whalers Village shopping, and plenty of dining choices. Spacious, clean and comfortable. We stay at a 2 bedroom, 2 bath, premium, ocean front so able to enjoy the wrap around lanai fir perfect whale watching and people watching. The full kitchen is perfect for breakfast and snacks!

The location is perfect, close to a nice walk path and entertainment. The staff from entrance gate to the grounds crew were absolutely at best. The hotel property was immaculate! The grounds crew take great pride in showmanship. The room was extremely clean and well equiped for a great stay. We highly recommend the Aston at the Whaler for a great vacation on Maui!

I booked through hotels.com and ended up paying almost double in fees. The management had changed and they charged every possible fee on earth. Cleaning fee, damage waiver fee, reservation fee, and whatnot. I did not even get a proper invoice. The cleaning fee was double because it was a 2-room apartment. Room was spacious and good, but spoiled by hidden charges. Never going to book anything through hotels.com or Aston.