TripAdvisor Traveler Rating

DO NOT STAY at Aston at The Whaler in Maui, Hawaii. We had a horrible experience as quickly outlined below. I contacted the property numerous times during our stay in regard to various problems we had. There was a hurricane prior to our arrival, and I know that one cannot control the weather, but the hotel CAN be prepared for such. Moreover, they can MAINTAIN the property so that when power is restored, the systems within the rooms actually work. The following list is not detailed, but will give you an idea as to the problems we encountered, with zero response, or responsibility taken, from Aston at the Whaler, during, or after, our stay: 1. Local power outage for first few days. The hotel had no emergency lights, no flashlights, no battery-operated fans or emergency radios available. 2. We were on the 10th floor. No safety lights in halls or stairwells. 3. No light meant that there was no way to view keypad to enter apartment. We had to stab at pad to get it to light up, which led to mis-entering numbers which led to us being locked out of our room. Once power returned, still no way to see keypad! Faint light down hallway shed nothing to our door. 4. Not enough charging stations in lobby for guests. A few power strips for (2) 12 floor buildings is absurd. 5. Once power was returned to building, our unit still had NO air conditioning, nor a working overhead fan. It was over 80 degrees in our bedroom. We left messages that the office said they “never received”, even though the voice mail was working bc they did respond to a smaller request. The ONLY night we had air conditioning in the bedroom was the LAST night. That was the same night that the air conditioning that we had for a whole 3 of 8 days in the kitchen/living area, went out. 6. Standing, filthy water in basement/car park that we had to wade through the ENTIRE time we were there. There was no rain AFTER we arrived. Water may have been caused by nature prior to our arrival, but humans can remove it with wet vacs and sweeping. 7. Rotten, stinking carpet in lower floor hallway. Extreme mold/mildew risk. 8. NO SECURITY! When power went out, doors to beach remained propped open. Anyone could enter the building. No one to stop them from doing so. No interior hall lights so very easy to hide within building. 9. Rude employees at hotel. We understand they were stressed and under a great deal pressure. That should not mean that they dispense with all sense of courtesy or concern. 10. No way to contact rental agency before 8am or after 5pm. There were days when we were out before, and back after, those hours. With extremely limited ways to power our phones, we did not want to use them not knowing when we might be able to power them again. We both have elderly parents and had to save our phones for emergency use. TO ANYONE CONSIDERING BOOKING HERE, PLEASE LOOK AT OTHER OPTIONS. I GAVE THE ASTON EVERY OPPORTUNITY TO ADDRESS/RESOLVE OUR ISSUES. THEY REMAIN SILENT.

We just stayed at The Whaler for our third time since 2021, it never disappoints. We did book through a third party/owner, we got a top corner penthouse room, the view was amazing, you can’t get any closer to the water than with this room. The resort is pristine, the rooms do vary as some are privately owned. We had a 2 bedroom, the outdoor lanai was larger than most hotel rooms ( About 500 square feet. The resort has a private pass through gate that takes you directly to Whalers Village, it’s a 3 minute walk to the ABC store. We highly recommend this resort, it has everything you need. Greg & Bella, Fontana, CA

Sorry but our stay was far below acceptable, especially for the thousands we spent for the opportunity to stay at the Aston Whaler. We learned that unit number 619 is managed by some management company that does not manage the majority of the condos at the Aston Whaler, a critical fact that was never disclosed to our travel agent. As a result, no one on site at the Aston Whaler could address any of our complaints. All of our requests were forwarded to someone off site, and we could never get a name or number to call ourselves. I requested a 2-bedroom condo like what our family enjoyed in 2019. When we arrived, however, we learned that there was no 2-bedroom unit available. We were sent to a 1- bedroom unit with a pull out. After numerous calls and 2 visits to the front desk, a representative of the off-site management company arrived at around 9:00 p.m. with a cot that was easily 20 years old, and entirely uncomfortable. The office wants to charge me $25 dollars per night for the cot. We had cleaning service on just 1-day, our third day there, despite paying for that service for the entire week. No clean towels. We bought our own and washed them in the washer that came with the room. The mattress on the pull out couch was something out of the Shawshank. I joke now but I assure you, last week, all we wanted was to go somewhere else. Sorry to say this but Maui is not really equipped to handle tourism in the way like it used to before the fire 3 years ago. My travel agent suggested that people are staying on the island for shorter periods of time but spending more money. I don't doubt it. I suspect that once travelers arrive and learn about what's going on now, they want to cut their vacation short. I strongly urge anyone planning a vacay at the Aston Whaler to confirm which company is managing the unit where they expect to stay and vacation. Otherwise, you're going to end up with an expensive room without any clean towels and no cleaning service.

casey in maintenance was amazing

No basic amenities. No hot water in bathroom for days during our entire stay, no drinking water provided. Poor management. Worst experience.