TripAdvisor Traveler Rating

This place is a very pretty and well maintained establishment. I would not call it a resort, since there is no maid service, no restaurants on site, and little to no activities for its guests. They provide basic beach chairs, but charge a crazy fee to use their umbrellas. Beach equipment cannot be removed from their property. I specifically point out the insanely scorching hot tub in my review, since a hot tub is something that both my husband and I enjoy while on vacation. The temperature of this one is so hot that we were unable to really enjoy it. When I mentioned it to the man at the front desk, he said that “I was the only one who complained,” so although he said he would send out maintenance, maintenance did absolutely nothing and did not lower the temperature. Yet my husband and I would sit on the loungers and watch other guests attempt to get into the hot tub and then get back out saying the hot tub was way too hot. They would then sit on the side and dangle their feet in because that was pretty much all they could do. Not sure why it was a big deal for the hotel to turn down the temp a few degrees. I was actually doing them a favor and saving them money. On the flip side, the pool temp was slightly too cool. So if you are a night swimmer and want to hang out for a while, you probably won’t like the set up of their pool and hot tub. As a frequent vacationer, I’ve been in and enjoyed multiple hot tubs, and can honestly say that the temp of this one takes the cake. It may sound nit picky, but it is something that we were unable to ever enjoy. Basing it off of how many guests “complain” is ridiculous, since most will probably just deal with it and not go in. Another factor that keeps it from being a five star hotel, is the fact that it is quite a dark hotel when night time arrives. There is not a lot of lighting and the few tiki torches they have remained unlit all week due to waiting on an inspection. I guess with island time, they are at the mercy of inspectors coming to clear them, so I guess this might lot be their fault. This being said, as aforementioned, it is a pretty hotel that is nicely maintained. It is also right next door to Whalers Village and there is a Maui Brewing Company next door, so there’s some good food options.

Great resort for a relaxing retreat! Every room has a great view. Mountains on one side beach on the other! The location is wonderful, on the beach and close to shopping and restaurants. We stayed at the Whaler over spring break and hope to be able to visit again soon. We will stay at the Whaler for our next visit.

Hotel staff was very nice and accommodating. Paid for upgrade to the ocean view room but was unable to use balcony during entirety of stay due to that entire side of hotel’s balconies being painted—wasn’t told about painting by any staff, just walked into a room with a sign, which was really a bummer. Other than that, room was as expected.

Just returned from a 2 week vacation with my wife and adult son in Maui. The huge comfortable suite and superb facilities at Whalers made for a wonderful escape from the Canadian winter. Staff and amenities all 5* and the shops, restaurants, and sporting facilities (golf, tennis, pickleball) made Kaanapali an ideal location for our holiday.

We stayed for a week in a beautiful studio apartment on the top floor, with a balcony looking out over the adjacent shopping area and with side-views of the ocean and the mountains. We were pleased with the pool and beach, and happy for the parking for my rental car under the building. There is no restaurant.