TripAdvisor Traveler Rating

We stayed in Room 419 which was specious one bedroom with a beautiful ocean view. Full kitchen with all required kitchen utensils. Also can’t thank Cherie Frost for being so attentive and helpful in such an emergency situation and making an arrangement for our luggage to be delivered to us at the airport while we could not access our hotel room due to road closures.

Very mixed experience. The location is perfect, if you like being on the beach and close to shops. But the hotel itself is strange. The rooms are vastly different depending on how lucky u are or if you are persistent. Having booked on Priceline, we felt we were at the mercy of the front desk to choose our fate. We asked for a updated room with a view. But got more than we expected. We ended up with a roach motel with dozens of them coming out at night. One was sitting on my wife's toothbrush and I called it after two nights. The next morning one crawled into our bed. They actually put effort in relocating us after I told them it was serious and I wanted a manager not housekeeping. After a morning of trying rooms, we eventually went to a cleaner room and put it behind us. We really appreciate the effort in doing that, but we were shocked at the first room. Then the hotel management changed during our stay, so had difficulties trying to get toiletries to our room. Looking back we probably should have booked directly with the owners, not thru a travel site so we knew what we'd be getting.

The worst experience. For our stay we got charged 3 seperate times totaling over $10,000 with ZERO customer service respect when trying to get the incorrect charges taken off our card. Had to resort to filing a claim with our card company and spent over 5-6 hours of the trip dealing with this. DO NOT stay here, horrible service and experience.

My Wife and I have stayed here in the past and have enjoyed every visit. The rooms we have stayed in are always in excellent condition and very clean. The staff is always very friendly and provide a wonderful customer experience. We especially enjoy the convenience of the location to the beach and the Whaler Village.

First time at this beautiful old hotel. Studio was spacious and had everything one can think of. Beach was nice, pool was inadequate, but who needs a pool when you have the ocean at your touch? The first night, just after 2am, we endured a false very loud ALARM. It flushed everyone down the stairs. Elevators remained locked, so some families had to climb back to the 12th floor. Guess what? The false alarm went again disturbing attempts to go back to sleep, but this time we ignored it. Next day we heard security was "cleaning the system"... in the middle of the night it looked to them like a good time. No further comment. Otherwise service, weather, view were all Great! Will come again if possible.