The Kapalua Villas Maui reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

1115 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Gold ridge villas terrible do not book

Lynne M (Wylam, United Kingdom) on Oct 22, 2022

We booked through Virgin for our honeymoon. No information before arrival, arrived in dark wrong address for office- was shut so had to phone to get code for villa. No instructions on how to find. Arrived worn villa, Spacious. Bugs in bath needed to clean all the bathrooms, dishwasher, dryer and safe not working. Bed side cabinet soiled in something awful. Unable to contact reception. Renovations in villa below meant construction work all day noisy, leaking shower power and water turned off. The resort is nice but these are not refurbished villas do not book Complaint with Virgin ongoing and not resolved.

TripAdvisor users rated this property 3 out of 5

Remote and somewhat broken down.

Lorry W (Burlington, Canada) on Sep 29, 2022

Pros: First glance looks beautiful. On our 25th wedding anniversary here and lots of space. Gorgeous views … splurge on the Oceanside. Left a nice bottle of champagne for our celebration. Laundry is nice and the Linai is convenient. Cons: secluded from other visitors. (Con for us anyway as we are social). LOUD window air conditioning. Broken fridge - all electronics fritzed one day in and it is a ghost town in service. Self check in was great but when following email instructions after 3pm for maintenance it kept kicking us back to the main menu. Had to turn off the fridge due to clunking and when finally reached a person the next morning (Melissa) she seemed less than enthused to help. We had l/m the night before and no one bothered to reach out. You’re kind of on your own here and not our cup of tea personally.

TripAdvisor users rated this property 4 out of 5

More like 3.5 stars

sonyay385 (Redwood City, California) on Jul 14, 2022

More like 3.5 stars Stayed in a 2 bed 2 bath golf villa in summer 2022 If I came to Maui again would definitely consider staying in the same villa but would also look at all my options before booking again. Pros: great views, beautiful grounds, clean, overall well maintained but with some exceptions noted below, comes with some cleaning items (for dishwasher, dishes, and washer) and plenty of cutlery, cookware, and dishes, close to Lahaina and kapalua beach which is great for snorkeling, great pool that was hardly ever busy. Also they are very responsive to emails and phone calls during normal business hours. Cons and reasons to remove 1.5 stars: 1) broken items in the room: sofa bed was broken so couldn’t be used, one of the towel racks was broken and fell off (had to get them to fix it) and the sliding door in the 2nd bedroom wouldn’t lock. They didn’t fix this last item but we figured the chances of a break in were small. 2) price is not worth the villa. For over $1000 a night (due to so many taxes and crazy fees) I expected better. 3) the shuttle service number didn’t work when we needed it. The welcome email talks about the service but then when the shuttle service phones aren’t working and no one can get a hold of them, Outrigger says they don’t manage it. We initially had our relative drive us to Fleming beach then expected to call the shuttle to get back. Well we (myself, 4 year old daughter, and 66 year old mother) ended up having to walk 1.5 miles with 2 beach chairs, a beach umbrella, and all our stuff, which wasn’t easy since it is up hill. The least outrigger can do is warn you in the welcome email not to depend on the service since it isn’t reliable. Oh and we couldn’t take Uber due to no car seat. 4) Although the unit was quite clean, the fabric shower curtain in the 2nd bedroom was quite moldy on the bottom (since it was too long and always got soaked when the shower was used) to where you could smell mildew when you showered. Why not just use a waterproof curtain?

TripAdvisor users rated this property 1 out of 5

Kapalua Villa Vacation 6/16/22 thru 6/19/22

brianwQ9973HU on Jun 23, 2022

Maui residents & businesses still hurting from Covid and are desperate. The views were amazing & the golf was fantastic for an avid golfer. Everything else was cringe worthy aside from a couple solid meals. The workers at Kapalua restaurants lack the typical customer service techniques prior to Covid. They had a very "take it or leave it" attitude even when just asking for a reservation or if walk-ins are welcomed. According to regular goers we dined with, the menus have been greatly reduced, which is understandable for the times, but at least have a smile on your face and enhance customer service. The Kapalua Villa Covid cleaning charge is horrific. Due to delays in checking out, we revisited our villa to kill time, but within an hour of us leaving, again not officially checked out, the cleaning employees entered our villa and cleaned the villa. Again, attitude was not the best as we asked if we could go back in and they responded with saying we would be charged another cleaning fee. For almost $300, an hour of cleaning is definitely not worth it and won't stop Covid if that is your concerns. On top of it, it was discovered that this cleaning employee stole my wife's passport the day before while we were out and we conveniently recovered it after her manager spoke with her about it though the front desk had called 10 minutes earlier inquiring about it in our presence. Overall, a sketchy time visit to supposedly a highly ranked facility. Spending the extra money to stay at the Ritz or Montage may be the better play, but overall the Maui residents appear to be desperate coming out of Covid.

TripAdvisor users rated this property 4 out of 5

Fantastic accommodation but need a car

ewanarm (Sheffield, United Kingdom) on Jun 04, 2022

We booked a Ridge villa for 3 nights as our first taste of Hawaii. We were not sure what to expect as this was not our first choice of accommodation but we were pleasantly surprised. Kapalua is about an hour's drive from the airport so was about $110 in a taxi. It is at the north west of the island and there was a strong wind every day which you should bear in mind. Reception was very welcoming and check in was a very smooth process. Now a warning, there are significant additional charges added to your accommodation cost. With the mandatory cleaning charge, the resort fees and the damage protection charge this equated to over $500 in additional cost which is taken from your credit card at check in. We were notified of these charges by our travel company beforehand but remember to read the small print otherwise they could come as a bit of shock. Our villa was set on a hillside overlooking the ocean and has fantastic views. It was a one bedroom villa and we could not believe the size. There was an open plan lounge, kitchen, dining area with access to the balcony which ran the full length of the villa. There was a large double bedroom with a huge bed and it's own small balcony with a large ensuite bathroom with walk in shower, wc and two sinks and there was also a separate shower room with wc as well. The kitchen was a full size one with coffee maker, kettle, and all the necessary utensils and crockery so you could cater for yourself if you wished. The villas are surrounded by championship golf courses so everywhere is quite a walk away. The shop and some of the restaurants are about a 20 minute walk and the beaches are about 10 minutes walk away. The shop was well stocked and there were two very nice Italian restaurants but be warned the restaurants are expensive and you should book in advance. We had a lovely meal on the first night but it was over $100 for the two of us. With hindsight, I would have hired a car so that we could see more of the surrounding area but with only 3 nights we just went and relaxed on the beach or by the pool which was next door to our villa. Overall, wonderful accommodation with fantastic views but expensive and not a lot around the immediate area.

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