TripAdvisor Traveler Rating

Book your stay at Maui Coast Hotel — we have zero complaints. Check-in was quick, the staff was friendly, bell service was fast, and the room was spotless with tons of storage. The balcony and pool were perfect. The location is fantastic — walkable if you want to stay local, and central if you’d rather drive. They also run a shuttle covering a 3-mile radius. One nice touch we hadn’t seen elsewhere: QR codes for tipping. In a mostly cashless world, it made it easy to show appreciation to the hardworking staff. We only stayed one night because we were meeting our extended family at an Airbnb. I spent the whole time wishing we hadn’t left.

Had a great stay here and truly do appreciate all the employees for making it a nice stay for my family and I. Everyone i had encountered was nice and friendly and was good at their job. Our check in went smoothly and we were greeted with warmth and comfort. It was very much appreciated along with their amazing cold lavender hand towels they give you.that was a huge bonus for me :) little mix up with our room but the front desk and manager defintely did what they had to do to make things good for my family and I. The pool was amazing and we had a great time overall. we will defintely be back to stay here again soon. Thank you Maui coast for making my family and I feel so welcomed.

This place has thought of everything! We stayed 3 nights in the Kai Tower ( and an extra night in the older part of the hotel due to a flight cancellation. ). The Kai tower is most definitely the more modern, luxury space. However, the additional night we stayed in the other part was clean, comfortable and standard. Upon arrival, you’re given a tote bag and refillable water bottles, there are bikes to use, a free shuttle, live music each night, great pool atmosphere, complimentary laundry facilities, Kihei cafe onsite. Additionally if you have a late flight you can still use the pool and the hospitality room while they store your luggage. We stayed as part of a Costco package so all the fees were included. But otherwise there is a parking fee.

Wonderful hotel! Pool area was excellent and live music every night was so chill and enjoyable! Great food from the pool bar/kihea grill. Staff was friendly and helpful. Appreciated the hospitality room since our departure flight didn’t leave until 11pm.

Squeezing in a short shoulder season spring vacation to Maui, we booked a Kai Ocean-View Room - Two Queen Beds at the Maui Coast Hotel for 5 nights through Costco Travel. This hotel has many high-rating reviews on Costco Travel and TripAdvisor. The location in Kihei seemed the most central for island exploration as well as offering easy beach access. HIGHLIGHTS - The Kai Tower at the Maui Coast Hotel was opened in 2024 and overall still feels quite new. - Spacious room listed at 388 square feet. The lanai was also quite roomy. - Free and conveniently close parking (included in Costco Travel package). And spaces were available throughout our stay. - Slept great. Super comfortable beds and bedding. Mattress had a plush topper. Supportive Lynova Soft Standard Textile pillows. Cool Centium Satin Standard Textile bed linen. - Free WiFi with very good SpeedTest results of 46.1 Mbps Download and 46.7 Mbps Upload. Connection was always stable. Note that the SSID is not password-protected. - Fantastic location. Easily walkable to Kamaole Beach Park I, II and III. Also close to shopping (Foodland and ABC) and food outlets - our favorite is Gus the Bus for shave ice which we enjoyed at the beach. MORE GOOD THINGS - Live Music every evening near the pool. - On-property eateries including Kihei Caffe and Miso Phat. We enjoyed a breakfast at the Kihei Caffe. - The complimentary hotel shuttle is a cute Volkswagen ID. Buzz. - The bathroom was spacious. Appreciate the ample space on the sink countertop. Bathroom amenities included Grey+Finch Crisp Air shampoo, conditioner, hand + body wash, and body lotion; the fragrance was pleasantly soothing. Towels were Lynova Standard Textile 100% cotton and quite plush. - Very clear 60” LG Hospitality-class SmartTelevision. I am guessing it was 4K. 142 channels. We used the built-in Netflix app without any issue. Unfortunately, it does not articulate and is only watchable from the bed. - The property in general was kept very clean. We noticed service staff diligently maintaining indoor and outdoor areas. - Two complimentary good quality water bottles. There were water refilling stations in the building lobbies. Also given a tote bag large enough for carrying beach stuff. - There was a Keurig coffee machine and Kaui Coffee pods. I enjoyed this tasty coffee. No tea bags though. One of the mugs had stains. - Getting beach towels from the pool-side kiosk was easy. The staff there were friendly. - AC worked well and temperature control was easy. However, the AC unit makes a soft rumbling sound when running. Around 54dB which is gentle, but not a soothing white noise. - There was a room safe which itself worked well, but the drawer it was in would extend too far. - Pretty comfortable cushioned bench seat and armchair with a small table. - Lots of electrical and USB-A/USB-C outlets. - Liked that the Conair Cord-Keeper 1875 hair dryer had ionic feature. HMMMM... - Our room had some insects including gnats and small beetles. - Our room had a partial ocean view, and not an ocean view. Just set your expectations accordingly. I had noted “Would appreciate best available view and high floor.” with my reservation. Disappointed with 4th floor assignment (lowest floor of our room category). I had even offered to switch rooms the next day; the front desk did not communicate availability the next day. - Our shower enclosure had an issue where the shower door swung into the shower area and could not close properly. Turns out it was on the wrong side of the vertical gasket. It got fixed by a housekeeping staff after a few days. - No spa slippers or robe provided. Quite disappointing as the floors sometimes were slippery. - No hotel pen or notepad. - I called one day after I made my reservation to enquire about the early check-in process. Front desk staff advised calling back one or two days before arrival after I receive a message from the hotel about pre-check-in. I received the pre-check-in message then called back two days before arrival and spoke with a reservations staff. I understood a note was attached to my reservation for early check-in and I was advised that hotel staff would message me at 11 am on the day of arrival whether early check-in was available. I did not receive any message. I messaged the hotel at 11:49 am to enquire about the status of our early check-in request then got back an unhelpful reply that “...check-in is at 4:00pm, but we do offer Early Check-in for a $40 fee...” The hotel website states “We will do our best to accommodate early or late requests as availabilities allow.” and nowhere mentions a $40 fee. Quite an unpleasant first impression. - With the lack of early check-in communication, we arrived at the hotel at 3:30 pm. We received cool face towels at the front desk which is an appreciated touch...but then we were told that our room was not available and we would have to wait until 4:00 pm. This was very mysterious as we had requested early check-in a week ahead. Quite oddly, we were allowed to check in at exactly 4:00 pm. - Housekeeping service was very disappointing. Housekeeping staff came at about 3:30 pm on the second day of our stay which was very inconvenient for us. We were told to inform the front desk that we wanted earlier housekeeping service. We requested 11:00 am housekeeping service, and it was performed at about that time the next day. However, for the other days, housekeeping came at 2:30 pm and 1:30 pm - at which times we were told we had to vacate the room. This was highly inconvenient. Note too that there was a different housekeeping staff each day which made it impossible to have preferences and needs remembered. THE PROMISE - The hotel website states “...experience Hawai’i’s culture and true aloha spirit at the luxury Maui Coast Hotel.” In our view, this was an unfulfilled promise. - While we found many highlights staying at the Maui Coast Hotel (thus the 4-star rating), we cannot recommend it as a relaxing guest-friendly accommodation. The front desk and housekeeping staff seem to have limited hospitality empowerment, and there was an unwelcoming coldness that led to several key unmet expectations. Fortunately, we found Hawaiian aloha at all the beaches, shops and restaurants that we visited on Maui. - While some of the comments may be just my personal preferences, I hope hotel leadership sees some compelling opportunities for improvement.