TripAdvisor Traveler Rating

Wonderful hotel! Pool area was excellent and live music every night was so chill and enjoyable! Great food from the pool bar/kihea grill. Staff was friendly and helpful. Appreciated the hospitality room since our departure flight didn’t leave until 11pm.

Squeezing in a short shoulder season spring vacation to Maui, we booked a Kai Ocean-View Room - Two Queen Beds at the Maui Coast Hotel for 5 nights through Costco Travel. This hotel has many high-rating reviews on Costco Travel and TripAdvisor. The location in Kihei seemed the most central for island exploration as well as offering easy beach access. HIGHLIGHTS - The Kai Tower at the Maui Coast Hotel was opened in 2024 and overall still feels quite new. - Spacious room listed at 388 square feet. The lanai was also quite roomy. - Free and conveniently close parking (included in Costco Travel package). And spaces were available throughout our stay. - Slept great. Super comfortable beds and bedding. Mattress had a plush topper. Supportive Lynova Soft Standard Textile pillows. Cool Centium Satin Standard Textile bed linen. - Free WiFi with very good SpeedTest results of 46.1 Mbps Download and 46.7 Mbps Upload. Connection was always stable. Note that the SSID is not password-protected. - Fantastic location. Easily walkable to Kamaole Beach Park I, II and III. Also close to shopping (Foodland and ABC) and food outlets - our favorite is Gus the Bus for shave ice which we enjoyed at the beach. MORE GOOD THINGS - Live Music every evening near the pool. - On-property eateries including Kihei Caffe and Miso Phat. We enjoyed a breakfast at the Kihei Caffe. - The complimentary hotel shuttle is a cute Volkswagen ID. Buzz. - The bathroom was spacious. Appreciate the ample space on the sink countertop. Bathroom amenities included Grey+Finch Crisp Air shampoo, conditioner, hand + body wash, and body lotion; the fragrance was pleasantly soothing. Towels were Lynova Standard Textile 100% cotton and quite plush. - Very clear 60” LG Hospitality-class SmartTelevision. I am guessing it was 4K. 142 channels. We used the built-in Netflix app without any issue. Unfortunately, it does not articulate and is only watchable from the bed. - The property in general was kept very clean. We noticed service staff diligently maintaining indoor and outdoor areas. - Two complimentary good quality water bottles. There were water refilling stations in the building lobbies. Also given a tote bag large enough for carrying beach stuff. - There was a Keurig coffee machine and Kaui Coffee pods. I enjoyed this tasty coffee. No tea bags though. One of the mugs had stains. - Getting beach towels from the pool-side kiosk was easy. The staff there were friendly. - AC worked well and temperature control was easy. However, the AC unit makes a soft rumbling sound when running. Around 54dB which is gentle, but not a soothing white noise. - There was a room safe which itself worked well, but the drawer it was in would extend too far. - Pretty comfortable cushioned bench seat and armchair with a small table. - Lots of electrical and USB-A/USB-C outlets. - Liked that the Conair Cord-Keeper 1875 hair dryer had ionic feature. HMMMM... - Our room had some insects including gnats and small beetles. - Our room had a partial ocean view, and not an ocean view. Just set your expectations accordingly. I had noted “Would appreciate best available view and high floor.” with my reservation. Disappointed with 4th floor assignment (lowest floor of our room category). I had even offered to switch rooms the next day; the front desk did not communicate availability the next day. - Our shower enclosure had an issue where the shower door swung into the shower area and could not close properly. Turns out it was on the wrong side of the vertical gasket. It got fixed by a housekeeping staff after a few days. - No spa slippers or robe provided. Quite disappointing as the floors sometimes were slippery. - No hotel pen or notepad. - I called one day after I made my reservation to enquire about the early check-in process. Front desk staff advised calling back one or two days before arrival after I receive a message from the hotel about pre-check-in. I received the pre-check-in message then called back two days before arrival and spoke with a reservations staff. I understood a note was attached to my reservation for early check-in and I was advised that hotel staff would message me at 11 am on the day of arrival whether early check-in was available. I did not receive any message. I messaged the hotel at 11:49 am to enquire about the status of our early check-in request then got back an unhelpful reply that “...check-in is at 4:00pm, but we do offer Early Check-in for a $40 fee...” The hotel website states “We will do our best to accommodate early or late requests as availabilities allow.” and nowhere mentions a $40 fee. Quite an unpleasant first impression. - With the lack of early check-in communication, we arrived at the hotel at 3:30 pm. We received cool face towels at the front desk which is an appreciated touch...but then we were told that our room was not available and we would have to wait until 4:00 pm. This was very mysterious as we had requested early check-in a week ahead. Quite oddly, we were allowed to check in at exactly 4:00 pm. - Housekeeping service was very disappointing. Housekeeping staff came at about 3:30 pm on the second day of our stay which was very inconvenient for us. We were told to inform the front desk that we wanted earlier housekeeping service. We requested 11:00 am housekeeping service, and it was performed at about that time the next day. However, for the other days, housekeeping came at 2:30 pm and 1:30 pm - at which times we were told we had to vacate the room. This was highly inconvenient. Note too that there was a different housekeeping staff each day which made it impossible to have preferences and needs remembered. THE PROMISE - The hotel website states “...experience Hawai’i’s culture and true aloha spirit at the luxury Maui Coast Hotel.” In our view, this was an unfulfilled promise. - While we found many highlights staying at the Maui Coast Hotel (thus the 4-star rating), we cannot recommend it as a relaxing guest-friendly accommodation. The front desk and housekeeping staff seem to have limited hospitality empowerment, and there was an unwelcoming coldness that led to several key unmet expectations. Fortunately, we found Hawaiian aloha at all the beaches, shops and restaurants that we visited on Maui. - While some of the comments may be just my personal preferences, I hope hotel leadership sees some compelling opportunities for improvement.

We loved this place. Such a great value. The room was clean and modern and they have live music every night. The happy hour and pools were great. They also have bikes you can take into town or walk if you prefer. Another perk is the shuttle that will take you within 3 miles. Totally recommend!

What an amazing property and location. Fresh, clean, bright with just the right touch of luxury to feel special, this property is really special. I prefer to engage in people and place when I travel and this property allowed for that (walkable in many cases) while also providing the comfort and amenities found at larger, more distant resorts. The Staff are super friendly and the amenities keep event the most nuanced need within reach. I felt included in the community of Kihei rather than a passing observer.

This hotel had an exceptional staff, particularly the housekeeping staff. They were always friendly yet professional and good at their job. We were upgraded to a top floor suite which we really appreciated. The hotel itself was just as nice as the photos online. We liked the two restaurants on site and the easy walk to the beach across the street. We saw sunsets on that beach and they were spectacular. This is a clean, quiet and friendly hotel.