Palms at Wailea Maui reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

461 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

Dirty, Terrible and don't waster your money

msn0731 (Seattle, Washington) on Aug 24, 2023

Unit 405 was absolutely TERRIBLE. Spiders and other small bugs everywhere in Master bathroom. A dead cockroach was found when we checked in. Garbage Disposal was not working and water was leaking from the bottom of sink. Front Desk did not help us switch to a different, better unit. Expedia repeatedly contacted this property to ask for refund and they never did. TERRIBLE experience. Do not book.

TripAdvisor users rated this property 5 out of 5

Palms at Wailea great location

kellycO824KY (Carrollton, Texas) on Aug 23, 2023

Beautiful views at both sunrise and sunset. The 2 bedroom condo is in a great location, just minutes from Kihei to the north and Turtle Town to the south. There is a public beach it is about a 10 walk from the condo, but there is also parking at the beach so we mainly drove.The condo was well furnished; full kitchen and a washer and dryer. They provide towels to use at the pool. Nice size patio with a bbq grill, dining set and lounge chairs There is a cleaning fee $300+ that was not included in our package Check out was 10 am and our flight was not until 10 pm. They allowed us to us the pool for the day. If I had asked earlier (at booking) I could have gotten a later check out

TripAdvisor users rated this property 5 out of 5

We loved this place - twice!

Anne S (Fenton, Michigan) on Jul 25, 2023

This was our second stay at The Palms of Wailea. We loved it the first time (Apr 2014) and we loved it again (June 2023). This time we booked 2 condos, #1205 and #406 for our expanded family. #1205 is a 2 BR ground unit with a garden view and was a short walk across the grounds from the pool. #406 is a 1 BR second floor unit near the pool. Room tips: ground units have less privacy because lots of people walk across the grass, We kept our sliding doors locked when we left the unit for the day. 2nd floor units can be left open and be cooled by the the ocean breeze. The 2 BR unit was very nice even though the furnishings were a little tired and worn. There were some minor issues such as scratches and chips on some of the wood furniture. One of the sliding doors was bent so it didn't slide easily and the coffee maker carafe was broken, but management repaired and replaced them right away. The tile floors needed washing but that could be due to being a ground floor unit with the doors open most of the time. Everything else was fine. The furniture was very comfortable both inside and outside on the lanai. All of the appliances worked well and were clean. We all enjoyed our meals on the lanai of this unit and appreciated the gas grill that was provided. This unit was usually very quiet. We could hear the sounds from the pool across the yard in the evenings, but that didn't bother us. The 1 BR unit was also very nice, but unfortunately had an ant problem. A good exterminator could solve that. We didn't want to have it sprayed while we were using it. This unit had beach equipment provided: chairs, umbrella & boogie boards. The proximity to the pool is great for those that want to be near it. Overall we found the 2 units to be very comfortable and we enjoyed our time there very much. We didn't find anything wrong that was more than normal wear and tear, except for the ants. They were a nuisance, but manageable. If you want perfect conditions you can go to the higher priced resorts. If you want a comfortable, relaxing condo that meets all of your needs - including a big, lovely beach within walking distance (Keawakapu Beach) then I would recommend The Palms at Wailea. We love it there and plan to come back.

TripAdvisor users rated this property 5 out of 5

Great family vacation at 801 Palms of Wailea

patth2023 on Jan 25, 2023

We unit 801 Palms of Wailea for a family trip staying in units 801 a one bedroom and 705 a two bedroom next to each other for the holidays. The unit brought you right into the Hawaii vibe with its surf decor. It was clean and well kept. The kitchen was stocked with all the necessaries and there were beach chairs, cooler and umbrellas. There was a large desk off the living room making it easy to stay up to date with answering email/work related items and the internet ran well. The pool and hot tub (a must in the evening) is located just a short walk away and is very low key. The units lanai was perfect and where we spent most of our mornings and evenings. It is an extra large Lanai with lounge chairs, sitting area and a large outdoor table with a grill. It is close to the beach but really not in walking distance, and it is a beautiful beach with its own parking lot. It was lovely to wake up in the morning and listen to Hawaiis natural beauty or going for a walk to the beach. Can't wait to visit Maui again and have another special trip!

TripAdvisor users rated this property 3 out of 5

Our Maui holiday

Curious545948 on Nov 27, 2022

We recently (November 2022) stayed at the Palms for 5 nights. We read beforehand many of the reviews and our experience was consistent with a lot of these prior descriptions. The overall site is set up beautifully and it is well located, close to shops and restaurants and the beach. The lanais are large and well equipped with nice furniture and BBQs. The pool was enjoyable, cool but refreshing. The condo we stayed in (#1702) was attractively equipped, clean with decent appliances. It was large and had a great view of the ocean. Some things, though, needed very much to be updated, e.g. the window coverings, kitchen cupboards [doors did not close properly] the bathroom sinks and showers. Many reviews have commented on the air conditioning, and that only the master bedrooms are cooled. Our unit was no different, and this is a significant drawback. On the day we checked in, the condo was so hot and humid as to be nearly unbearable. It improved slightly as the week wore on. The bedroom AC was inconsistent and malfunctioned twice during successive nights [loud banging and hissing], and even though the front desk was notified and they checked it out, they could not find the problem. As a result, we ended up leaving it off, and thankfully, it was cool enough on these nights that an open window sufficed. However, on warmer evenings, this would have been a problem. The safe in our room malfunctioned when the batteries died [shouldn’t regular maintenance have found this problem and corrected it?] and our valuables were inaccessible. However, when the front office was notified, they were able to promptly resolve the problem. Parking is ample and convenient. However, this unit is situated on the second floor with no elevator, and quite a few stairs leading to its front door. Hauling heavy suitcases up these stairs was very challenging. A hefty cleaning fee is levied when checking out, yet we noted that our dishwasher appeared to have signs of mold. Though this complex is advertised as offering free local and long distance calls to the mainland, our phone was not working, and we were told that many of the units have discontinued land line connections. Complementary beach equipment is available in many of the units, though ours were somewhat “well used.” Checking in and out was relatively easy, and there is an after hours number to call when a problem arises.

View All