TripAdvisor Traveler Rating

I have never written a negative review but this place had issues. As others have said our unit was outdated. The carpets are old and in need of being changed. The pans in the kitchen had food stick to them due to no more coating. No basic spices like salt or pepper. No mats for the shower so slipping was an issue. Everything was old including the furniture. The location is okay not great. The nearby resorts seem very nice. You are fifteen minutes from the beach; not necessarily backbreaking but in the many times we have come to Maui we usually are on the beach. We think of Maui as heaven on Earth but even Heaven must have some bad spots. My grandchildren were told they couldn’t throw a football in the pool by a manager. We enquired about what happened and were told that it was against the rules. She was correct in that. But the next day other kids were throwing things in the pool with no repercussions. We were told that my grandchildren could throw the football anywhere else but when they were throwing a football in the parking lot a worker told them they couldn’t do that. We put away the footballs. We stayed at the Wailea Beach Villas last year and had no problems. We were treated wonderfully by staff. If you want a great experience stay there. We thought we might save money by staying here but often you get what you pay for. We will stay elsewhere next year.

Just returned from Palms. We had a fantastic time. The unit we stayed in had a phenomenal view of the ocean. It could not have been any better. Very nice and the area is fantastic.

My family and I loved this place. It was immaculate and had everything we needed. One of the shower hoses broke, and when we called the office, they sent someone right away to fix it, very impressive! We will definitely stay there again.

I was so surprised at some of the negative reviews. We loved this place! No, it wasn't perfect...our unit was lovely, but could use a few easy changes. The refrigerator has a huge scratch, the kitchen cabinets could use some love, there's too much furniture in the living room...but I would definitely stay here again! The grounds are lovely, the pool and hot tub was sparkling clean. The sunsets were spectacular! The view of the ocean is distant... The kitchen was well equipped but you need to bring everything including salt and pepper. That's ok, we just stopped at Walmart after picking up our rental car. There are 2 (expensive) grocery stores a few miles away in Kihei. We also used the Island Gourmet shop for great carry out at The Shops at Wailea. They gave us a couple starters of fabulous Hawaiian coffee, shampoo, conditioner, lotion, starter laundry detergent, bounce, plenty of TP and paper towel. The staff was great. There are 2 gorgeous beaches a reasonable stroll away and we walked into Wailea every day. Yes, it's a bit of a trek, but we love to walk and it was safe and well lit even at night. Of the 3 properties we stayed at in Hawaii, this was my favorite. I felt like I could live here (if only!)

We stayed at the Palms in 2018 or 19. The condo we stayed was great so this trip we booked at The Palms again. We were disappointed! Our unit hasn't been refreshed since it was built in 1990. The carpet was ripped . The entire interior needed a fresh coat of paint. The grounds and pool were in great shape.