Starting with parking, then the reaction from the front desk who had to stop flirting to check me in. Then the room, noise from the fridge kept me up for hours, not a chance to turn off or disconnect, I am writing this at 22:00 and I have to wake-up at 03:00. I had been asleep for 20 min and I thought a train was going to hit me, it’s actually the heating in the room.
I’m Platinum with Marriott, no upgrade. Took me 30 min to schedule a wake up call, no one was answering.
People screaming in the hallways, you can hear people talking outside the hotel.
Definitely look for a better option, specially for this kind of rate
Manager deserves 5 Stars!
Jan 17, 2023
I recently had the opportunity to stay at the Grand Okanagan Resort and while the location was great, I was extremely disappointed with the stay. The rooms are dirty, outdated and the prices were insanely high. The restaurant food is mediocre at best.
It was overall a horrible experience until we met Benjamin, the manager. With one fell swoop, he elevated the experience to a whole new level. When we went to the front desk to issue our complaints, my entire party along with other guests mistook him as the General Manager. The way he handled himself, how he handled our complaints and how his staff look up to him. He was able to move us rooms to something we were happy in and made us feel like royalty. I would never stay here again unless it is guaranteed he will be personally looking after us. Thank you Benjamin!
Marina with Boat/Seadoo Parking Available for Guests
Nov 10, 2022
One of the best SPG/Marriott property’s in Canada and definitely the best in Kelowna for both location and amenities. Highly recommend the two bedroom condos/lofts if staying with a family. There is also a three bedroom residence.
Hotel has a boat lock in a lagoon and available slips where you can park your boat or seadoos overnight and tie up just steps from your villa.
Recently opened spa on property.
Excellent service; very Courteous Staff
Oct 22, 2022
Outstanding service whether at reception desk, Oak + Cru Restaurant and the in-hotel telephone line for any assistance. Brilliant location. We return at least couple times every year for week-long stays and are never disappointed. Really appreciated assistance from Brandon Olson and the ever-present Scott on the telephone help line. Many thanks to restaurant staff for courteous and attentive service esp Cassie, Monique, Emma, Noah and Gerome. See you all again soon.
Overpriced & Poorly Managed Property
Oct 19, 2022
I checked on Saturday Oct. 15, 2022 at around 7pm with 2 others for 1 large room with 2 queen beds and pull out sofe. The cost was above $650/night. When I approached the check in desk, I was not greeted or welcomed to the hotel. I was instantly asked for my ID & CC information. Not a great welcome whatsoever. Upon check in, I was told that there was no Overheight parking at the hotel, that I would need to find something on the street or at a parking lot. After getting my key, I went to find parking only to see that there was in fact overheight parking at the hotel! What a joke. I went back in and got my parking after all. The staff didn't even know there was overheight parking! Seriously!!
The room was mediocre at best. 1 tiny bottle of shampoo for 3 guests. The beds squeaked and pillows were cheap. Only 2 robes available and very limited towels. The shower leaked onto the floor.
The pool grounds were extremely dirty and not looked after. Dirty floors, the pool didn't look appealing and the inside hot tub had lots of gravel on the bottom of the floor, not to mention the jet tubs didn't work.
The mens change room/bathroom only had 1 toilet stall and the lock to the privacy door was missing! What a joke! Could not even use the bathroom facility and was forced to go back to the room.
Knowing that this hotel is supposed to be the Finest & Nicest property in Kelowna it is certainly not at all. Just horrible and overpriced experience all together. Would never recommend this place to anyone. They have all the potential of being an extremely successful property with its location and amenities, but really this is a run down and poorly managed property. Coming from many years of Relais & Chateau and 4-5 Diamond Hospitality Experience, I wasn't expecting this property to meet those standards, but expected more as this is rated as the BEST in Kelowna.
I spoke with management about my experience in a private meeting and expressed my disappointment with everything. I was listened too and understood, but nothing was done. No offer to pay for my parking or discount my room charge. Only offered to join Marriot Rewards so I could get "free points" added to my account for future stays. This offering is surely not what a guest should expect.
Overall, don't stay here. This will be posted on websites like trip advisor & Google. This hotel had every opportunity to make this experience at least satisfactory or do something to rectify our experience, but it failed on all aspects.