The hotel’s location is great, the hotel it self is not luxury! The pool area once beautiful is run down, lounge chairs falling apart, pool bottom needs redone, tiles around hot tub missing and you can actually pick them up,
Staff were pleasant and really trying. Bar is very overpriced, ask for 2 White House wine and the bill was 50.00 beware!!
So many little things not up to par! Had to go to the 10th floor for ice from the second floor, sign saying ice on 3rd floor and after the trek… not working, maybe cover up the sign! Key pad door from the pool not functioning, we helped redirect many guests to another entrance. 2 star ammentirs at a 5 star price!!
(Newcastle upon Tyne, United Kingdom)
Sep 01, 2023
Do not book this hotel, there are hidden charges and mistakes, rude staff and lots of noise from antiquated air conditioning.
Very poor, chaotic service in outside area.
Service was so slow, information from staff unclear and misunderstood.
Jul 25, 2023
Great location and great amenities to use in the hotel and around!
Sub par cleaning of the rooms, sheets I don't think we're changed and bathroom was not cleaned !
Extremely disappointed after paying the price I did for that kind of Cleaning and house keeping service !
Jul 22, 2023
The beds are so comfortable. Most comfortable I've slept in besides the Fairmonts.
We went on a girl's/ bucket list trip (I have stage 4 cancer). The staff was amazing. Treated us like VIPs.
The spa and restaurant exceeded out expectations
Was one of the best experiences of my life.
We will be making this an annual event for as long as I'm here fighting.
Jul 18, 2023
Stayed here for a couple of nights en route from the Rockies to Vancouver.
pleasant location on the lake.
nice pool with good service.
We did have an issue that we raised with reception and this was solved quickly by the hotel so no need to go into details other than to complement the from desk team for excellent customer relations.
We took the bed and breakfast option. Breakfast was good. there is a deli in the hotel, for a cheaper breakfast option. We had dinner in the hotel on one evening. Sat outside good food and service.
There are plenty of restaurants in walking distance from the hotel.
Enjoyed the happy hour drinks and the wine tasting that was included in the resort fee.
not the cheapest place to stay, but should we ever return to Kelowna, would stay again