Delta Hotels by Marriott Grand Okanagan Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

1420 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Canada Road trip

roger p on Jul 04, 2022

Checked in on the 3rd July, hotel is very dated and needs updating, Reception got told we have to pay a mandatory $20 a day resort fee for services we will not be using and would not want to use. We also got told are rooms would not be serviced for 3 days. Got to our room to find holes in the sheets, damp up the fridge cupboard, Stains & holes in the carpet and the chair is al ripped. Asked for the sheets to be changed and nothing happened. Asked for clean towels and they just got put on the bed and the old ones left in the bathroom. Staff at the bar last night were all complaining about the management and the conditions. Not sure why I have paid so much to stay here

TripAdvisor users rated this property 2 out of 5

Noisy Hotel

richard s (West Sussex, United Kingdom) on Jun 29, 2022

On arrival at reception around 2pm we were greeted with DISCO/CLUB music blaring out loud too the point we & the staff had to raise our voices to be heard, what a ridiculous place to play loud music at a point of contact on entry to a hotel!!!! And even the public toilets had the music too....why...!!!! Also we had booked 2 rooms but only 1 was on their system so showed them our paper work for them to resolve. On getting our rooms we were given a leaflet stating the free facilities they offer, such as enhanced Wi-Fi & eVoucher Welcome Drink & a $20 Oak +Cru voucher per-night. But were then informed it would COST US $20 per-night whether we wanted to use the facilities or not! So this is NOT a free offer, we stayed 2 nights & it cost us $40 + $10 for Wi-Fi.. Beware it's something you have to pay. Hence our rating of 2 Apart from that the rooms were clean & very comfortable.

TripAdvisor users rated this property 4 out of 5

Good stay

guidemeaway (Vancouver, Canada) on Jun 28, 2022

I'm a travel agent and always looking for places to check out. The good. Great location. Resort feel. Great pool. Ping-pong tables. Free water bottles. Wine tasting daily complimentary Lots of outdoor seating options Friendly staff. Resort fee of $20 you get a lot of value from it. The not so great: You have to request to clean your room. The standard room is outdated. The staff is mostly very young and new, sometimes it's a bit difficult to get an answer to things or know for sure if you are receiving the right information. Parking is expensive, cheaper options located walking distance from hotel.

TripAdvisor users rated this property 5 out of 5

Very helpful staff!

meribethf (Vancouver,Bc,Canada) on Jun 26, 2022

During our night at this hotel, we had a medical emergency, and spent most of the night in the local hospital Emergency Department. While there, I phoned the hotel to see if we could have a late check-out (it was, at the time, 3 am), or, alternately reserve another room in the very busy hotel. A desk staff member named Teaghan (spelling?) was hugely accommodating, and did her best to help us. Her sympathetic manner was very reassuring. In the morning, when we couldn't sleep, and decided to head straight for home, the day staff on the desk were equally helpful and facilitated our smooth departure. I am very grateful.

TripAdvisor users rated this property 4 out of 5

Great hotel

mehulgautam16 (Vancouver, Canada) on Jun 23, 2022

Great hotel. Luxurious. Overall, I had a good time. A few minor issues - it was a long weekend and the hotel was packed. The pool was packed, the restaurant was packed. Luckily I had made reservations a week before, so I got a table for dinner; however, they refused my family & myself a table on the patio giving us some weather excuses despite having empty tables there. The weather was perfectly fine and there were other guests seated out on the patio. The room’s view was quite average despite being on a higher floor. Still overall, it’s a great hotel with lovely staff and nice rooms. Hence the 4 stars.

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