Active Advisories
The final phase of the Family Pool deck replacement project has been postponed with plans to resume on May 10, 2024, and a new expected completion date of June 30, 2024. The work is being done in sections and access to the pool will remain open during the duration of the project. The Adult-Only Pool and hot tub will also remain open throughout the course of this project and will only be available to adults 18 years and older.
The scope of the work involved consists of demolition and tile setting, which may cause disruptive noise from time to time. The hotel will do everything possible to keep the disruptions to a minimum during this time. The hotel is taking all safety measures and precautions and will have affected areas blocked off, and float ropes placed in the pool to close off affected sections as work is ongoing.
On or about May 10, the hotel anticipates moving work into the Naupaka Restaurant area, with continued demolition and disruptive loud noise. At this time, Naupaka will be relocated to Meridia for lunch and Ikena Landing for dinner, and a satellite bar at the Adult Pool will be available to accommodate our guests for drinks only.
Access to Hapuna Beach, the Family Pool (partial), the Adult-Only Pool deck, and restaurant service will remain open and available for the duration of this project.
Overview
This deluxe resort on the Kohala Coast is set on the largest white sand beach on the island; world-renowned for swimming, bodyboarding, sunbathing, snorkeling, and the Hapuna Golf Course, an 18-hole championship course. The hotel has undergone an exciting transformation including newly renovated ocean facing guest rooms, lobby, pools, and restaurants. Guests also enjoy signing privileges at the Mauna Kea Beach Hotel and complimentary evening dining shuttle between resorts.
Resort fees include
- Guests who booked after February 17, 2020 for travel before December 19, 2020 will have their resort fee waived.
- two bottles of water daily
- One hour snorkel gear rental daily
- One bucket range balls daily
- One time 10% spa service discount at Hapuna Spa
- 20% discount on golf merchandise at Pro Shop daily plus one eco-shopping-bag per room per stay
Check in
4:00 p.m.
Check out
12:00 p.m.
Rooms
249
Inclusions
Rooms
- 1 king bed
- Partial ocean view
- No more than 3 guests in the room
- 1 king bed
- Partial ocean view
- Maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Bathroom with tub and shower
- Units are individually decorated and may vary by unit
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 queen beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 queen beds
- Ocean view
- Maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Bathroom with tub and shower
- Lanai
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Mini-fridge
- Phone
- Rollaway bed (on request, $)
- Room service ($)
- Safe
- Slippers
- Turndown service
- TV
Amenities
Adults pool with water beds
Adults pool
Beach chairs
Cabanas
Chaise lounges with beach view
Courtyard reception
Family pool
Ikena Landing
Lobby foliage
Lobby nook
Lobby seating area
Lobby view
Meridia dining area
Meridia
Piko staircase
Piko
Pool and ocean view
Resort exterior
Resort view
Romantic dinner
Sunset and pool view
Location
Reviews
Beautiful hotel but terrible check in experience
Explore643733 on Mar 24, 2024
The hotel itself is amazing - on the best beach in the island, stunning open air lobby. Our 1 bedroom oceanfront room was lovely, and included two large patios. However, our check in experience was awful and the opposite of welcoming. We checked in at 9pm Pacific, which was 3am Eastern, as a family of four. The man at the front desk insisted we booked a special rate that was for HI residents. While we did book a promo on their website, it said NOTHING about being for residents only. The manager on duty, Florence, came out and berated us for 15 minutes. Despite me showing her that nothing on our reservation said anything about being a resident, she insisted there was a code on the back end that was visible on a computer. I tried showing her my reservation in the app and mobile browser, but again she insisted that I’d see a Hawaii ID was necessary if I logged into a COMPUTER browser. Our kids were laying down at this point on couches with our luggage until she finally agreed to give us our room (which I had paid a deposit on). I was shaking I was so upset at her rudeness and that she refused to discuss a solution and only wanted to educate us in proper hotel booking, and that we should’ve seen a code called “HawaiiD” that inferred we needed to be residents. Not once did she acknowledge that perhaps there was an issue in the booking process that was not our fault (eg, the wrong code being assigned on the backend, as there was nothing in the user experience that indicated the rate was for residents). She did acknowledge that multiple others had booked the rate, so we weren’t the only ones. Conversely, Amy, the concierge, was wonderful and had great recommendations.
Pros and Cons of this Lovely resort!
nagsteve (Seattle, Washington) on Mar 24, 2024
Impressive beachfront property. Enjoyed our stay, a couple things that you need to consider before booking this property. Pros: Beachfront! One of the most beautiful beaches of the Hawaiian Islands. The position of the hotel allows for essentially "private " beach for the property. It was seldom crowded. We did have some blustery days and large swells due to winter weather in March. There is a lifeguard presence which is a plus. Our room was supposedly an "upgrade" from partial ocean view to ocean view, however that is debatable since our view was obstructive and only a peekaboo view of the water. That being said, we were few doors down from the self laundry facility with complimentary detergent (another bonus) and the Urgent Care clinic (if needed). The large room (500 sq ft) and bathroom was comfortable size. It has an ample size mini refrigerator that is empty allowing you to fill it as needed. Service was good but not superior like the Ritz Carlton properties. Most staff were friendly. Our housekeeper Maria Theresa was exceptional, very meticulous and our room was very clean. Cons: Property is a bit dated, the carpet is in dire of need of replacement. It is faded and worn. Now the food....It was mediocre at Ikena and Naupaka Grill. The Meridia was better. That being said, beware for a family of 4 like us the price point was easily over $150 per meal. It adds up and can get expensive. Beware $20 cocktails. Please note you are further up the coast and it is a 20 min drive either to Waikoloa or Waimea for outside food. We did do that when we were sightseeing. My suggestion is to stock up (not a lot due to lack of storage) from either Costco or Queen's Marketplace in Waikoloa for some items. You can find good, fresh poke at Queen's, however skip the other meals they offer... really not that good. Also Ikena landing has some great bargains at their self serve area, musubis and Portuguese sausage/eggs ready to eat for a reasonable price, but they sell out relatively fast. Our best meal was next door at Mana Kea, there is a nighttime shuttle that is available between the 2 properties. I don't mind paying more for the quality of food received. Go over and see the snorkelers at night looking for Manta Rays. Nightly entertainment is underwhelming and very few in attendance. Feeling badly for some of the entertainers, we sat through a couple of the sessions and left gratuities. Tip: The Mana Kea beach is more calmer if you prefer that or have children. Most on this thread talks about walking there through a semi arduous hiking trail. That is NOT necessary. We found out from the concierge there is a paved walkway. between the 2 resorts. We tried it, it was a 20 min fairly flat route by foot except for one long hill. It was worth it because the parking lot is very limited and fills up quite fast by 0800. Would I stay here again? I would consider the Hapuna Residence located in front of the hotel. We toured it and it was spacious, new and quite relaxing with an impressive oceanfront view. In addition, you have access to amenities of both resorts. The cost of being able to prepare meals (that you like) and save money offsets the higher cost of the Residence.
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